I am working on Cisco UCCX and I am using Cisco UCM integration. When I am calling from external number ('customer') to one of Cisco extensions ('agent') I am clicking 'Decline' on the agent's Cisco Jabber. Then I am redirected to the agent's voicema...
Hi, I am building an application that requires digit key pressed events (such as 1, 2, # etc) to be captured from SIP phones. I have followed the Cisco JTAPI 11.5 guide and enabled the CiscoTermEvFilter.setButtonPressedEnabled(true) before adding a T...
Hi, we are looking to match an outbound call recorded through Built In bridge. In UCCE we are collecting a CallreferenceID in this format: 00000000002E459402A7FC0800000000 and in a recording we are getting certain x- metadata. wondering if there...
Hello,I need help setting up a TCL ivr script on the ISR4351 / K9 router and as I don't know, can anyone help me?I need to configure a script with these forms, could someone send me some sample, please? From PSTN -> incoming = welcome audio -> press ...
We currently have a set up where we're using our proprietary admin application to perform Silent Monitoring on our agents via TAPI. We have a single TSP configuration for our engineers to use for testing and verification that owns all the lines our ...
Hello all,I’ve successfully put together a web server that fields ECC requests and when applicable it plays an announcement. That is tested and working great, my problem now is that after my announcement I no longer get ring back trill tone. The line...
Dear colleagues, I have the next task: i need to play notification for client when the client is calling to an agent. This is notification from audio file (I am planning to use some java RTP library for this).We have:1. CUCM 12.5, JTAPI 12.52. 4001 D...
So I need to come up with a solution that allows my app to switch over to another CUCM with the smallest possible delay when a server goes down. There's timers on the CiscoJtapiPropertiesspecifically, the heartbeatInterval, and I'm guessing the javaS...
Hello Team,Requirement:When the user makes the outbound call, based on the dialed number area code the calling number area code should change I am trying to use CURRI to meet this requirement and built an HTTP Server using python and tested it using ...
Hi,I have requirement to pass-on the User-to-User SIP header which appears in both "INVITE" and later in "REFER" message back to the new INVITE.CUCM 10.5 does the new INVITE based on the "Refer-To" header in the "REFER" message, but do not pass-throu...
Hi Team, My customer has a question around being able to automate configuration of CUBE's. They deploy CUBEs in mass and want to be able push configuration to the CUBE routers(mainly ISR 4k -> CAT 8K) using Ansible. Any experience around this? Than...
Hi, Is there any JTAPI API available to check if calling number & called number exists in CUCM without adding devices in CUCM Application User and also don't want to user super provider? We also don't want to use AXL API and CUCM DB query. Thanks & R...
Hi All, We are sending SOAP web service from Automation anywhere towards CUCM and we are getting below error . "Could not parse the WSDL https://10.20.3.85:8443/axl/ for SOAP request." Can anyone 1 guide how we can resolve this issue . Same is workin...
Hi, We want to build a conference call from user phone when user initiates an outbound PSTM call. 3rd participant of conference will be CTI Port Extension.My question is, how early we can create conference i.e. after which JTAPI event we can initiat...
Is there any metadata collected by JTAPI which would indicate the disconnection reason? CUCM version12.5 SU3
