Call Control

Hello,Refer to the link below, Cisco JTAPI (for CUCM12.5) is considered to be compatible with RHEL7.Is it compatible with RHEL8?If that is not currently supported, are there any plans to support it? https://developer.cisco.com/site/jtapi/documents/ci...

Hello, I'm trying to access the CUCM using zeep python library and I'm having an issue with the client method. I'm loading ACLAPI.wsdl as a local file, so I defined: WSDL_URL = 'file://C:\\Users\\dgonzalez\\Trans\\Devnet\\Schema 10.5\\AXLAPI.wsdl' an...

i am running some Tapi tests regarding user login or logout using jabber.Configuration:cisco tsp 12.5.1lineNegotiateAPIVersion: : cisco tsp returns tapi version 0x00020001lineNegotiateExtVersion: cisco tsp returns 0x0000000F.Registry: EMOptions is 1....

Hello all, I want to know if there is a limit of how many devices a single JTAPI user can control/observe? And if so, what that limit is and where it is defined? In CUCM settings I found 2 settings that may have something to do with this: Maximum Dev...

Call scenario is like this:- Agent1 calls Agent2 which answers, call1.- Supervisor1 starts monitoring Agent1 (JTAPI call1.startMonitor(Supervisor1...Agent1))- Supervisor2 starts monitoring Agent2 (JTAPI call1.startMonitor(Supervisor2...Agent2)) Is th...

I am working on Cisco UCCX and I am using Cisco UCM integration. When I am calling from external number ('customer') to one of Cisco extensions ('agent') I am clicking 'Decline' on the agent's Cisco Jabber. Then I am redirected to the agent's voicema...

Hi, we are looking to match an outbound call recorded through Built In bridge.   In UCCE we are collecting a CallreferenceID in this format: 00000000002E459402A7FC0800000000  and in a recording we are getting certain x- metadata.   wondering if there...

Hello,I need help setting up a TCL ivr script on the ISR4351 / K9 router and as I don't know, can anyone help me?I need to configure a script with these forms, could someone send me some sample, please? From PSTN -> incoming = welcome audio -> press ...

We currently have a set up where we're using our proprietary admin application to perform Silent Monitoring on our agents via TAPI.  We have a single TSP configuration for our engineers to use for testing and verification that owns all the lines our ...

Hello all,I’ve successfully put together a web server that fields ECC requests and when applicable it plays an announcement. That is tested and working great, my problem now is that after my announcement I no longer get ring back trill tone. The line...

Dear colleagues, I have the next task: i need to play notification for client when the client is calling to an agent. This is notification from audio file (I am planning to use some java RTP library for this).We have:1. CUCM 12.5, JTAPI 12.52. 4001 D...

So I need to come up with a solution that allows my app to switch over to another CUCM with the smallest possible delay when a server goes down. There's timers on the CiscoJtapiPropertiesspecifically, the heartbeatInterval, and I'm guessing the javaS...

Hello Team,Requirement:When the user makes the outbound call, based on the dialed number area code the calling number area code should change I am trying to use CURRI to meet this requirement and built an HTTP Server using python and tested it using ...

Hi,I have requirement to pass-on the User-to-User SIP header which appears in both "INVITE" and later in "REFER" message back to the new INVITE.CUCM 10.5 does the new INVITE based on the "Refer-To" header in the "REFER" message, but do not pass-throu...