Call Control

Hello,We have our CTI Application (JTAPI) controlling a CTI Route Point, which plays an announcement and then, when we determine where to route the call, it transfers it to a rep. We try to support redundancy in our CTI application and we are looking...

To start out with, I don't have much experience with TAPI and Cisco phone system.A little background of the project:A while back I was tasked with creating an internal website using .NET and to have the functionality to monitor/coach calls from the c...

Hello,so I need to read out a 8KHz, 16-bit G.711 u-law incoming audio format. What is a good algorithm to call EpStreamRead? Is there an event when I need to call this function? Or do I have to set up a timer (and with what period)? Thanks,Istvan

Hi,We're currently using Cisco UCM test tool to try "mute" function via "sendData", but after we tried to press the "mute" button, the test tool hold for about 30 seconds and return an exception indicate: "com.cisco.jtapi.PlatformExceptionImpl: Inter...

Hi,I have a question about interface CiscoAddress.setMessageWaiting(), there are two parameters for this API:{public void setMessageWaiting (java.lang.String destination, boolean enable)throws javax.telephony.MethodNotSupportedException,javax.telepho...

CUCM version: 10.5A Cisco 7942 phone has a line with an “Associated Remote Destinations” configured with an external destination number and “Single Number Reach” enabled.There is also a Remote Destination Profile with a line that’s using the same DN ...

Hi,I'm currently using Cisco JTAPI test tool (version 9.0(1)) to try the Cisco API "sendData()", and when I pressed "Send Data" button, an exception is thrown indicates "Exception in TerminalControlCenter.sendData: com.cisco.jtapi.PlatformExceptionIm...

Hi I have a h323 gw registered on CUCM 10.5.2 ...On the TCL script when the caller press option 1 it connect to a CUCM Hunt Pilot...The first phone of the line group beging ringing and after the 15 seconds configured the cucm does not try the second ...

Is anyone aware of a tool for load testing (1000+ phones) for Cisco JTAPI? We have access to the IP Phone emulator but that is limited to one per host.  We need a way of have 100s of end points on one host.  Up to 1000.I assume Cisco uses a tool like...

Hello,My call flow is the way that call comes to my VoiceGateway 1, then it goes to CUCM and gets answered, then if I transfer call, call goes to VoiceGateway 2 and finally PSTN.So, at this point I have one call leg in VoiceGateway 1, and one call le...

I am working on CCX outbound campaign management.I am focusing on Agent base direct privew campaign.  I come across with a very strange behavior. If first time i import the number , call went very well. and every thing goes fine. but if i import the ...

HiWe use CallControlTerminalConnection.hold() to hold the call after the call is answered.But it throw "com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out " few seconds after calling into allControlTerminalConnection.hold().By calling CallC...

I'm developing an application to connect and listen to cisco events via JTAPI. My current issue is I get a CiscoTermConnRecordingStartEv event for both Call Start and Call Resume - so how do I know form this event which one of the 2 it is? Cause and ...

Hi All,I use JTAPI for the CUCM (9.0)  in my application, some time it works well as my exception, while other times, some "cti manager timeout", "cannot meet the pre-condition" or "cannot meet the post condition" errors occurs.Does anyone have sugge...