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Hi team, how can i configure on Media Sense to recording seletive calls ? users can only view their own recordings, the administrator can view all the recording.How steps i have to do.Thanks,Jacky
Hello,We are trying to create a call recording application using JTAPI and Built-in Bridge feature (automatic call recording), and we are trying to correlate a call ID of the original call to call IDs of the two new recording calls. We are handling C...
Hello all! I have been working on a TCL script that performs an external query for CNAM lookups and then modifies the From field in the SIP header to include the returned CNAM then continues with the call. I have this applied to the inbound dial pe...
Hello,I have run into a scenario that i need to be able to send a hook flash command to a FXO port on an active call, call could be in either direction. What I need to be able to do is have the end user push the # key to start the hook flash dial ano...
Call scenario is:6011 calls route point 6054Treatment is given on 6054Call is redirected from 6054 to 6002Call rings at 6002CallAnswerRequest is attempted on 6002Result is InvalidStateExceptionImplGCID is 590806.CiscoJtapi_1_1.log attached.Important ...
This is a simple internal call from one DN to another. Everything works. However, I notice that CallCtlConnDialingEv.getDigits() always returns null which makes it a somewhat useless event.I've tried both a manual and CTI calls with the same result...
Hi to all.We have implemented a very complex system that controls via JTapi about 60 IP Phones (7975) and over 1200 CTI Ports and 50 Route Points to manage communications towards and from a central control room. In the control room converge all commu...
I'm very familiar with Cisco's Collaboration Service Release (CSR), including CUCM, CUC, etc., but I have a customer situation that is inquiring about "TAPI capabilities." I do not know more details other than the customer wants to do do various thi...
Hi team.I'm not an expert here and sorry for the silly question.My customer would like to understand if via SIP LUA or other ways it could be possible to "mantain" the "Via" header field when routing a call across CUCM.this the scenarioPhone -- > Exp...
We have a case where the provider seems to go down and jtapi shows ProviderOutOfServiceEvent being queued (jtapi_4_11.log):29513148: Jul 25 00:35:21.201 EDT %JTAPI-PROTOCOL-7-UNK:(P1-10.64.137.37) received Event: com.cisco.cti.protocol.ProviderOutOfS...
Hi Mohan,I tested the JTAPI CiscoCall.conference(Call[]) on the multi CUCM clusters:Conditions:addressA1 and addressA2 are owned by clusterA;addressB is owned by clusterBTest steps:addressA1 ---(call) -->adddressB, and the call is answered. (there a...
Hi all,As I read from the documents, each cluster can support a maximum of 40,000 CTI connections with Unified CM 8.6(1) and later releases.In my design, I want to create providers for each of the end users. So there will not be any app users in the ...
I have simple TCL script configured on outbound dial as "service name out-bound". However its not working.My call fails and even the TCL script doesn't get executed. I have tried to collect TCL logs via debug but there is no logs which makes me beli...
Hi all,Please give me some ideals about "call controls between different JTAPI Provider instances".I use the Cisco JTAPI Test Tool to test JTAPI functions based on Devnet sandbox labs.Some time when the JTAPI Test tool can detects the calls which are...
