Call Control

I have simple TCL script configured on outbound dial as "service name out-bound".  However its not working.My call fails and even the TCL script doesn't get executed. I have tried to collect TCL logs via debug but there is no logs which makes me beli...

Hi all,Please give me some ideals about "call controls between different JTAPI Provider instances".I use the Cisco JTAPI Test Tool to test JTAPI functions based on Devnet sandbox labs.Some time when the JTAPI Test tool can detects the calls which are...

HEllo,According to the UDS documentation, the "max" parameter for a GET to the /users node "[m]ust be less than what is specified in Enterprise Parameters, User Data Services, User Search Limit Setting."In my experience this is incorrect.  If you req...

Hello,I'm trying to generate a ringback tone for a call (the user that made the call should hear this ringing). So when the call receives the Ringback status, I'm callinglineGenerateTone(hCall, LINETONEMODE_RINGBSCK, 0, 0, NULL)The problem is that I ...

Whispering becomes 3-party conference if monitored device is Cisco IP Communicator.IPC version - 8.6.1CUCM Version - 9.1.2Please let us know if this is known issue.Regards,Umesh

I cannot have this working as described. I set it "none" in conjunction with "mode rotary", but when calling a number that has call forward, there is no notification to the script, call setup continues toward the CF destination.That is a SIP call and...

Hi,Is there any plan to support "iOS Jabber Device"?  Some of our customer wants to monitor call initiated from "iOS Jabber Device".Regards,Umesh

Hi,Our company manufactures a custom SIP endpoint.We have a customer who is having trouble answering incoming calls from the PSTN over a PRI. When they attempt to answer the call with our device, the endpoint responds to the INVITE from CUCM with an ...

Hi,I'm developing barge functionality using JTAPI, and have some questions about this:1. According to the developer's guide, "This feature gets activated when an address TerminalConnection is in the passive state and CallCtlTerminalConnection is in t...

Hello,I would like to develop an application that could detect calls received on specific extension including caller number and call id. could anyone provide me with SDK or any document that could help me.Regards,Mah

Hello,We have our CTI Application (JTAPI) controlling a CTI Route Point, which plays an announcement and then, when we determine where to route the call, it transfers it to a rep. We try to support redundancy in our CTI application and we are looking...

To start out with, I don't have much experience with TAPI and Cisco phone system.A little background of the project:A while back I was tasked with creating an internal website using .NET and to have the functionality to monitor/coach calls from the c...