Call Control

Hi to all.We have implemented a very complex system that controls via JTapi about 60 IP Phones (7975) and over 1200 CTI Ports and 50 Route Points to manage communications towards and from a central control room. In the control room converge all commu...

I'm very familiar with Cisco's Collaboration Service Release (CSR), including CUCM, CUC, etc., but I have a customer situation that is inquiring about "TAPI capabilities."  I do not know more details other than the customer wants to do do various thi...

Hi team.I'm not an expert here and sorry for the silly question.My customer would like to understand if via SIP LUA or other ways it could be possible to "mantain" the "Via" header field when routing a call across CUCM.this the scenarioPhone -- > Exp...

We have a case where the provider seems to go down and jtapi shows ProviderOutOfServiceEvent being queued (jtapi_4_11.log):29513148: Jul 25 00:35:21.201 EDT %JTAPI-PROTOCOL-7-UNK:(P1-10.64.137.37) received Event: com.cisco.cti.protocol.ProviderOutOfS...

Hi Mohan,I tested the JTAPI CiscoCall.conference(Call[])  on the multi CUCM clusters:Conditions:addressA1 and addressA2 are owned by clusterA;addressB is owned by clusterBTest steps:addressA1 ---(call) -->adddressB, and the call is answered. (there a...

I have simple TCL script configured on outbound dial as "service name out-bound".  However its not working.My call fails and even the TCL script doesn't get executed. I have tried to collect TCL logs via debug but there is no logs which makes me beli...

Hi all,Please give me some ideals about "call controls between different JTAPI Provider instances".I use the Cisco JTAPI Test Tool to test JTAPI functions based on Devnet sandbox labs.Some time when the JTAPI Test tool can detects the calls which are...

HEllo,According to the UDS documentation, the "max" parameter for a GET to the /users node "[m]ust be less than what is specified in Enterprise Parameters, User Data Services, User Search Limit Setting."In my experience this is incorrect.  If you req...

Hello,I'm trying to generate a ringback tone for a call (the user that made the call should hear this ringing). So when the call receives the Ringback status, I'm callinglineGenerateTone(hCall, LINETONEMODE_RINGBSCK, 0, 0, NULL)The problem is that I ...

Whispering becomes 3-party conference if monitored device is Cisco IP Communicator.IPC version - 8.6.1CUCM Version - 9.1.2Please let us know if this is known issue.Regards,Umesh

I cannot have this working as described. I set it "none" in conjunction with "mode rotary", but when calling a number that has call forward, there is no notification to the script, call setup continues toward the CF destination.That is a SIP call and...