Call Control

Hello,My call flow is the way that call comes to my VoiceGateway 1, then it goes to CUCM and gets answered, then if I transfer call, call goes to VoiceGateway 2 and finally PSTN.So, at this point I have one call leg in VoiceGateway 1, and one call le...

I am working on CCX outbound campaign management.I am focusing on Agent base direct privew campaign.  I come across with a very strange behavior. If first time i import the number , call went very well. and every thing goes fine. but if i import the ...

HiWe use CallControlTerminalConnection.hold() to hold the call after the call is answered.But it throw "com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out " few seconds after calling into allControlTerminalConnection.hold().By calling CallC...

I'm developing an application to connect and listen to cisco events via JTAPI. My current issue is I get a CiscoTermConnRecordingStartEv event for both Call Start and Call Resume - so how do I know form this event which one of the 2 it is? Cause and ...

Hi All,I use JTAPI for the CUCM (9.0)  in my application, some time it works well as my exception, while other times, some "cti manager timeout", "cannot meet the pre-condition" or "cannot meet the post condition" errors occurs.Does anyone have sugge...

Dear,We would like to modify the SIP User portion of the diversion URI to the E164 format. For the moment the CUCM sends the number in international format (00...) because Voicemail MASK is invoked (see CSCsm96435 Diversion header interaction with Vo...

When an incoming call is auto-conferenced to leg setup the SIP header in subject is copied and relayed.The result is that calling party sees the called name.Is there a way to set the called name in a "leg alert" or "leg progress" command when the inc...

There is an undocumented infotag (leg_precedence_info) to to get MLPP precedence of an incoming call.Is there a way to directly set precedence for an outgoing call, like a callInfo element ?Currently I set SIP headers via callInfo(protoHeader), but t...

I've found a major problem when doing SIP REFER call transfer between two gateways.Gateway A has a call (actually from FXS port) with gateway B, which runs CME.Now gateway B wants to blind transfer this call, and attempts a call setup with callInfo(m...

There is an undocumented infotag (leg_precedence_info) to to get MLPP precedence of an incoming call.Is there a way to directly set MLPP precedence for an outgoing call, like a callInfo element ?Currently I set SIP MLPP headers via callInfo(protoHead...

Hello!I'm trying to download Jtapi from the next page:Download - Cisco Unified Communications Manager - Cisco SystemsBut all the download links are broken and it returns 404Is there another place where I can download it?Best Regards.

Hi team,We need to get the calling number and last redirected number for hunt pilot calls. We are monitoring all the phones in the hunt group. Attached is a screenshot for monitoring the terminal 9909908940. I am calling from my mobile phone via the ...