Call Control

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Intro to Ansible

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Hi,I have been playing with TAPI and have been able to get Call Events to be seen by my application (Ring, answer, hold, etc). But when i use the LineDevSpecific function with the void*  to CCiscoLineDevSpecificCTIPortThirdPartyMonitor and then liste...

Hi,We are currently using the ciscoTerminalConnection -> startRecording function to fork a media stream and start a recording to MediaSense through CUCM.  This is all working as expected, and recordings are coming through fine.However, I'm struggling...

Hi All,We need to pass some informations from our UCCX 8.5SU3/CUCM 8.6.2a to our Asterisk Server.This two PBX are connected by a trunk sip.Is it possible to do it?I've read about sip header,but i've never work on it.Scenario is :  Call received from ...

Hi Everyone,I have recently been developing with UCCX-CTI because it provided more information about both Agents and Queues. But i have recently hit a snag where i cannot get any Call Event information on a Route Point. So i need to know if is it pos...

I see that the GSAPI allows the ability to fork media from a CUBE router via the XCC Provider RequestXccCallMediaForking operation.  The relevant information in the sample shows this: <RequestXccCallMediaForking xmlns="http://www.cisco.com/schema/cis...

I need to create an app which will allow Supervisors to Monitor/Coach Agents on CISCO IP phone from server. The app will be in C#. I have tried using ATAPI wrapper, but it can't detect active call in the server. Please let me know what configuration ...

dtsdebajyoti by Community Member
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Is there any way to forward an incoming call to an external number without tying up 2 lines for the duration of the call? The lines are all analog and PRI Centrex lines. Their current PBX system does this using a flash button the operator's console. ...