Call Control

Hi,I am trying to store CUCM call Events using JTAPI on Cisco Sandbox.When a user calls the route point(IVR) provided by Finesse, The IVR asks which team he needs to speak to, and then the user presses a key. Press 1 for IT_Tier_1Press 2 for IT_Tier_...

I'm now developing an ios app, when click on a phone number, it needs to transfer to jabber, and trigger to give a call with this number.I know I need to describe a uri scheme like "xmpp:{phone number}"  , but I don't know the exact, does anybody kno...

Hello Folks! I'm developing an application in JTAPI where I required the working of the states!The issue I'm facing is in the following scenarios considering Phone A is Jtapi controlled!1. Two phones are in Talking. 2. Two phones are in the call but ...

Hi Cisco,I've already opened case here https://mycase.cloudapps.cisco.com/693953508/summary, but they said I need to contact DevNet for this issue. Previously we purchased Developer support tickets via https://developer.cisco.com/site/support/ but th...

Hello, I'm trying to open a terminal and monitor the CTI Route point using JTAPI, I created application user and added all the required CTI permissions and associated the RP to the application user. However, RP still shows "Unknown" status instead of...

Good day, Is there a way to get call registration (of all numbers) using the Cisco AXL API? axl api, 

Hello, Is there any possible way to use TAPI with JavaScript or Python?

Hi, I'm trying to understand something and I hope this is the right section to post this. I'm wondering how does 3rd party applications (such as Imagicle) record calls (Audio) for CUCM calls (in term of coding)? I have read some posts online but ther...

Hi everyone,I am working in a Unity SQL query to see which users have the option "Set for Self-enrollment at Next Sign-In" but I dont see flag boolean in any table. I know there are reports in where you can get those users automatically, but I am wor...

Hello, I would like to know how can I obtain Hunt data like Rtmt has: (Amount of queued calls, Longest Queued etc) and also how can I monitor a single Agent in that Hunt. Is it only possible by CDR?    

Hi guys,It is possible you can help me to get a python script that would allow me to get the number of registered phones in a cluster? I usually spend a lot of time looking at RTMT and registered devices, but that does not scale very well because we ...

We use CUCM12.5 to monitor call events of extension terminals (using JTAPI). We are currently investigating resource consumption. I think that at least three objects(Address, Terminal, and Call) will be observed for one device (phone). At this time h...

I used the following python code to update the queueCalls configurations and it worked ok dn='7'+siteID + '1920'resp = axl_service.getHuntPilot(pattern=dn, routePartitionName='PT-INTERNAL')rtn=resp['return']hp=rtn['huntPilot']qCals=hp['queueCalls']qC...