Symptoms Reqested to display a CUIC report in Finesse Agent Desktop Diagnosis User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop. Solution Attached is a solution I got to work using U...
Knowledge Base Articles
Hi folks, I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here. It is necessary to have -Flask: will be used t...
This document was generated from CDN thread Created by: Andrew Higgins on 15-01-2012 02:06:58 PM FCS version of Finesse, 8.5.3.10000-11, agents are able to get past the login but receive errors.-ICM 8.5(3)-CTIOS Server 8.5(3)-Agents are able to log i...
This document was generated from CDN thread Created by: null on 31-03-2006 05:05:36 PM HiI am a newbie for using Form elements for CVP version 3.4.3I am trying to use a form element in my application. WHile testing when the call hits my form it gives...
Symptoms I wanted to test the custom logging functionality. Diagnosis There's an easy Library to use. Solution I made a sample class that matches the Activity Log for Element entry events. package logging; import java.io.BufferedWriter; impo...
This document was generated from CDN thread Created by: Ryan Hilfers on 15-05-2012 01:23:05 PM Hi,Wondering if anyone would be willing to share an example of a custom logger they've implemented. I have a few ideas I would like to explore with using a...
This document was generated from CDN thread Created by: Greg Worm on 11-10-2011 03:41:24 PM I am looking to use an inline DTMF grammar for variable length digits within a form object. I am looking for the syntax that would work with Gateway Version ...
This document was generated from CDN thread Created by: Doug Kartio on 26-08-2013 10:58:58 AM Looking at the axl-schema-9.1.zip file.It shows that to update the serviceProfile on a user (updateaUser), you need to pass in the UUID of the service profi...
This document was generated from CDN thread Created by: Javier Conejo on 01-07-2011 04:31:37 AM Hi everybody, Here is the question, I have a CISCO CM Express to configure for CDR accounting.It is already setup. Using: gw-accounting file primary {ftp ...
This document was generated from CDN thread Created by: Ian Poh on 12-01-2012 08:00:04 AM Hi,Does anyone have the MIB files for the MCU 4500, VCS, TMS and Content Server so that we can load the mib files to the management software?Thanks.Regards
This document was generated from CDN thread Created by: David Macias on 25-02-2013 03:50:57 PM I'm trying to figure out if there's a simple way to change the default Team Performance gadget and add the Not Ready Reason Code to it. Anyone come up wit...
This document was generated from CDN thread Created by: Robert Keenan on 28-05-2010 07:27:19 PM hi, Is it possible to auto-fill/Pre-fill the registration questions, (Eg. the First Name, Last Name etc. for an attendee) when an attende...
This document was generated from CDN thread Created by: Xiaohui Zhou on 17-11-2008 06:03:41 PM For a device configured with multiple lines, is there a way (or ways) to find out what the "primary" line is for the user who controls the device? Is the o...
Subject: RE: Troubleshooting ASR error.noresource exceptions Replied by: Hemal Mehta on 13-07-2011 02:54:54 PMHello, I'm struggling with finding root causes of some intermittent error.noresource errors, also, actually gaining value from this exceptio...
This document was generated from CDN thread Created by: Darren Chen Loong Heng on 14-09-2010 08:52:08 AM Hi Guys, I have sent up the CiscoIPServices Server using the guide below: Cisco Unified IP Phone Services Application Development Notes, Release ...
