Collaboration Knowledge Base

This document was generated from CDN thread Created by: Anusha Kannappan on 22-12-2011 02:51:34 AM We have come up with the Frequently asked questions for both the TCL-IVR and VXML API's and created the document for the same. The TCL-IVR/VXML FAQ's d...

Subject: RE: httpios::geturl issue Replied by: Raghavendra Gutty Veeranagappa on 21-12-2011 07:57:43 AMHi Marco,please move your http code from init procedure to act_GetHTTP procedure, you can only do initialization inside init procedure.Thanks,Ragha...

This document was generated from CDN thread Created by: Stefania Oliviero on 21-12-2011 12:25:46 PM Hi to all, I'm monitoring a pool of phones via CTI.My class implements CallControlCallObserver, so I receive CallControlEvent such as CallCtlConnEstab...

This document was generated from CDN thread Created by: Stefania Oliviero on 21-12-2011 06:39:48 AM Hi ti all,I'm monitoring via CTI a certain number of phones in a call center. I have to monitor call parked from this phones.  Calls are coming from e...

This document was generated from CDN thread Created by: Balasubramanian Sriram on 21-12-2011 05:13:08 AM I am using SocialMiner 8.5.4 with the latest patch. Couple of issues I face more frequently. 1. Fetching of feeds stops without any reason. Reope...

This document was generated from CDN thread Created by: srinivasan senthamarai kannan on 21-12-2011 02:15:10 AM Hi All, When i try to login cisco finese agent desktop, it shows Invalid username or password. I can able to login the same agent id using...

This document was generated from CDN thread Created by: Breno Lucena on 20-12-2011 06:54:58 AM Hello Guys, I need to develop an extension mobility service application to lock outbound calls on a "IP Phone". Does anyone has useful information or a sam...

Subject: RE: New Message from Ahmad Nizami in Customer Voice Portal (CVP) - General Replied by: GEOFFREY THOMPSON on 19-12-2011 07:48:09 PMPlease check your email client. You have your email client configured to create email messages as Word document...

This document was generated from CDN thread Created by: BENGT ANDERSSON on 19-12-2011 09:36:01 AM I need help in adding a user in a specific case when a call comes in without a "source number" "user", i get a SIP "From" header looking like this:"<sip...

This document was generated from CDN thread Created by: Thanveer Abdulla on 19-12-2011 02:47:00 AM HI   ,,, i Would like to know is there any possible way to Reserve Agents (ICM Scripting )...any nodes can be used / or any other way Scenario: If the ...

This document was generated from CDN thread Created by: Richard Rhinehart on 16-12-2011 12:22:24 PM Hello, I have written a class for call end and was wondering what values in what objects I should look for. This is cvp 8.5 stand alone.  Many Thanks ...

This document was generated from CDN thread Created by: Aimee Stinson on 16-12-2011 01:46:00 PM Does GED-188 support Cisco Mobile Agent integration?  Which protocol version is required?Thanks!Subject: RE: GED-188 Support for Cisco Mobile Agent Replie...

This document was generated from CDN thread Created by: Salim Siddique on 17-01-2011 03:43:10 AM because the default voice-port time interdigit is 10sec,so after press 0 you must wait for 10secyou can change the vaule to 1 or 2secHow can we change th...

This document was generated from CDN thread Created by: Umesh Chaurasia on 15-12-2011 11:38:24 PM Hi, Is there any way to trap the event when user IP phone speaker get activated and deactivated? There is no call. We are send RTPMRx command to IP phon...

This document was generated from CDN thread Created by: Samuel Chang on 15-12-2011 10:59:41 AM I've installed the lastest release of Finesse - build 629 - and I have UCCE 8.5(3) and UCM 8.6(1) running. After I did all the configuration two weeks ago,...