ā06-28-2011 07:25 AM - edited ā03-14-2019 08:08 AM
Hi,
I am facing error while saving changes on agent re-skilling tool. I am able to open the web interface (https://ServerIPAddress/reskill) and can do changes as well. But below is the error that i got:
Unable to establish database connection for update operations. Make sure the Central Controller and Administration & WebView Reporting machines (Router, Logger and Distributor processes) are configured and running properly. If you have recently performed an upgrade, make sure configuration changes are turned back on in the Router registries. (Check the logs for more information. Logs are located on this Administration & WebView Reporting machine under /icm/tomcat/logs and /icm/tomcat/webapps/uiroot/WEB-INF/logs.)
Please advice.
Thanks in advance
Georges
ā06-28-2011 03:00 PM
Hello,
Just a question , do you have any problem with doing a reskil using the AW configuration manager or this is just tied to the reskil web interface?
Amer
ā06-28-2011 11:08 PM
Hi Amer,
no, i dont have any issue to reskill an agent via AW configuration-manager.
thank you
Georges
ā02-08-2012 10:42 PM
Hi
I also got the same error & it is solved after the restart of Apache Tomact service from windows Services.
Regards
ā02-08-2012 11:30 PM
Couple of things to check :
Cheers,
Kris
ā02-09-2012 12:36 AM
thanks but my issue was solved after restarting Apache server services , Router rtsvr & logger replication serivces now it is working fine .
Regards
Irfan Tariq
ā08-11-2013 10:45 PM
Hi Irfan,
I mean need to Restart Apache Server Services from AW server only? or from Router and Logger as well?
in my case getting the bellow error log.
08/12/2013 11:13:58.135 ERROR ERROR IPCCAdminErrors.501 CMD_EXEC_FAILED com.cisco.ics.ipcc.config.commands.GetDeployedIVRCmdHdlr toCmdExecException "UIServlet_423 : start=1376277227730SID=4eq9ebcpsv SD = null req = ipccAdmin.reskill.saveAgent" "com.cisco.ics.ipcc.config.IPCCAdminCmdExecException: Query operation failed." - Error executing command: com.cisco.ics.ipcc.config.IPCCAdminCmdExecException: Query operation failed.
Regards,
Fakhrul Islam
ā11-12-2013 07:14 AM
Has the same pronlem. Logs shows the error:
DB_QUERY_CONNECT_FAILED com.cisco.ics.ipcc.config.DbClient$ConnectionThread ConnectThread:
run Thread-8 "com.cisco.ics.ipcc.config.db.DBXQueryConnectionException:
Cannot open database #test_awdb# requested by the login. The login failed." - Failed to connect to databases for query operations:
com.cisco.ics.ipcc.config.db.
By which account re-skilling tool connects to database for changes?
ā01-03-2014 09:27 AM
Anyone found a solution? New installation on UCCE 9.0(4) here, same errors as Mohammed and Oleg.
Tried to restart the services, and checked the configuration as per Kris, no luck
ā01-03-2014 01:03 PM
Yes. TAC fixed my issue by following:
1) Go to AW server:
2) backup conapi.jar in C:\icm\tomcat\webapps\uiroot\WEB-INF\lib
3) Copy conapi.jar file from C:\icm\bin to C:\icm\tomcat\webapps\uiroot\WEB-INF\lib
4) restart AW server
5) repeat for all AWs
ā01-03-2014 01:28 PM
Thank you very much Oleg.. worked perfectly
ā06-25-2014 01:06 AM
Thanks CSCO11872397 Great article
ā08-08-2016 09:24 AM
This works for me 3 years later (2016). Thanks!
Step 4 can be just restart the Tomcat Service
Yes. TAC fixed my issue by following:
1) Go to AW server:
2) backup conapi.jar in C:\icm\tomcat\webapps\uiroot\WEB-INF\lib
3) Copy conapi.jar file from C:\icm\bin to C:\icm\tomcat\webapps\uiroot\WEB-INF\lib
4) restart AW server
5) repeat for all AWs
ā05-28-2014 04:04 AM
I am facing same issue. Any workaround to fix it?
ā05-28-2014 06:35 AM
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