Contact Center

UCCX customer wants to send recorded audio to Nuance Web Transcription service, is that possible? I have seen that Recording step returns the recording as a Document, but I do not know how to upload this document to Nuance Web service. All the inform...

I am using a REST call to get a JSON reply back from our CRMs API - this all works and I get the reply placed in a string variable. When I watch a reactive debug, the string variable with the JSON response is using escape charaters for the double quo...

Hello, I am using simple script with get digit string and create generated prompt and working fine, but for example when entering account number 9999 I want to play my prompt (number you have entered is 9999) rather than reading back the number alon...

Is it possible to use a wildcard to retrieve the calling number for a Set Enterprise call info? I want to route calls based on the first 4 digits of the callers 8 digit extension. Any help is appreciated.

Hi All, I would like to interact with a web service from UCCX script. web service requires NTLM authentication. I tried to write a custom java class to interact with the web service. The custom java class requires commons-httpclient-3.1.jar for NTL...

Greetings I'm trying to update a resource via the put method using PHP curl as below. I keep getting 405 method not available. Has anyone tried this before? If so can you please share how to update the resource this way? Intention of this is to pr...

Hi   I am looking help for creating a survey script for my call center. i'll attach the script and error screen shot please if possible help me in writng a script..   my requirement is to stored the feedback from the customer through post call survey...

Hi Everyone ! I am writing a simple survey script to store the customer response through post call survey concept.   my requirement is put forward couple of questions and accept the feedback from the customer and stored in external SQL Database.   I ...

Hi everyone I am looking for solution of my survey script. I would like to write a simple survey script for our call center in which i'll take response from customer and save in my external SQL database which is integrated with UCCX. The UCCX i am us...

Hi all, Appreciate your advice / guidance on integrating 3rd party TTS (which is not currently listed in compatibility matrix) with UCCX v11.6. The understanding is for the supported TTS we are able to use the built in modules within script editor t...

Hello All, I have a customer who needs the caller and 5 agents to be placed into a conference call automatically . for example , if the customer dials a specific number , 5 phones will start to ring then when they answer All should be in a conferen...

I've inherited a UCCX script that does a query to the CUCM XML directory and looks up a user's phone number and compares it to the calling number to get the user's name. This has worked fine, until we've started upgrading our clusters and changing t...

I am attempting to deserialize uccx scripts and i have hit a road block. my knowledge of Java is limited but from what i have been able to figure out you have to use the classes that created the serialized file in order to deserialize it. from what i...

Hello, I want to write an IVR application that allows changing agent skill levels. Therefore I use a REST step to retriev agent skills vorm REST API. I receive a XML document like shown below. Since agents do have several skills, the XML contains a ...

I am trying to get Estimate wait time to work on a UCCE script without having to use Courtesy call back I think I have the formulas I just need to know the proper placement of the set variable and If nodes to make the voice prompts play to the caller...