Contact Center

Hi all, In the call events, I can see the CSQID, and I would like to get the CSQName for that CSQID. Is there a CSQ Table which contains the CSQID and the corresponding CSQName? I looked into the CONFIG_CSQ_EVENT, but it seems like it only gives me ...

Hi. My question of point would not have received the SUPERVISOR_BARGE_IN event from the second BARGE_IN request. Therefore, if there is no CCX patch on the content, please tell me how to distinguish it from general conference when first time BARGE_...

I've read through the CTI Protocol Developer guide, but am looking for a little help getting started since the sample code doesn't seem to exist anymore. Could someone post sample java code that demonstrates the steps and format with which to success...

When attempting to start a conference call with the GED-188 conference command to the UCCX CTI Server, we get back an odd error. "activeConnectionDeviceId not associated with an agent". This occurs even when all 3 devices are logged in agent e...

Trying to get my head round some stuff and was looking for any sample code. I can see there was previously a CTI Sample app around (CRSCTISAMPLE) but I've not managed to find a copy anywhere. Anyone know if there's any sample code still available. ...

Hi, I am writing an UCCX CTI Application to query CSQ Statistics using CSQID[62]. Curently I am recieving a failure_conf with status 93 The text found in MIVR logs using Real Time Monitoring Tool is: 11420287: Jun 21 13:06:58.736 IDT %MIVR-ICD_CTI...

CCX Version 10 & 11 supports protocol versions from 10 to 16 but Cisco documentation stops at version 14 and has been static since 2009 acording to document history section. How can i get information about the missing protocol versions 15 and 16? K...

Hi, where can I find the necessary steps to create a CTI client in CCX and obtain the clientID needed into the authentication of a custom client application with CCX ? Thank you, Arian

Hi, System version: 11.5.1.10000-61 I'm developing a client that uses the UCCX CTI Protocol 15 and won't use Finesse. The CTI client application can successfully connect to UCCX in bridge mode and correctly receive all call and state events if first...

I have an application that uses the cti server protocol to log the agent into the ACD and set the agent state using SET_AGENT_STATE_REQ message. The question here is how do I send the reason code using this protocol so Finesse see the reason code th...

I have an application that log the agent in using SetAgentStateReq message that worked on UCCX version 11. Since we've upgraded to version 11.5 the login method no longer work. I've noticed that version 11.5 introduced a new flag SSOflag which I ca...

Hi As a .NET developer I've been tasked with looking at any available API which may allow us to write data to Workforce Management, I've had a look through the available ones on DevNet but can't see anything promising. Can anyone confirm (or otherwi...

I have written an application using UCCX CTI that connects in to our UCCX 9.0(2) server and gets a copy of all events. Those events are then used to give a real time view of the call centre on a wallboard display. One thing I've noticed is the agent ...

Hi, I am trying to write a smiple UCCX CTI Application to query agent status using agentLoginID but I am getting a failure_conf with status 7 and Text: " com.cisco.Ged188.CRACTIInvalidMessageException: Invalid field, PeripheralID: 0" As far as I Und...

Is there a way to get the number of agents ready/not ready for a contact service queue? We are trying to use the CSQID returned with the AgentState event, but when that CSQID is used in QUERY_QUEUE_STATISTICS_REQ, an error is returned that the CSQID...