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Hi team, I have created a new report in cuic standalone to be used in UCCX 11.6. So I want know...
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51
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08-19-2019
06:00 AM
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When trying to make an Admin Create or Update call in PCCE api v 11.5 on Sandbox, I get the followi...
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82
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08-13-2019
03:12 AM
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Hi, Is there any way to know that a call is barged-call from the JTAPI events point of view? I ...
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91
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08-07-2019
09:34 PM
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I am trying to integrate CVP with speech recognition engine and looking for a way to store the utte...
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95
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08-02-2019
08:23 AM
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Hi team, I have read the documentation but it is not clear. Does anybody know some examples to ...
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73
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07-24-2019
12:24 PM
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Hi team, I would like to know how create filters in CUIC to reports customized based in query (...
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113
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07-23-2019
10:27 AM
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Hello all, We are using ICM service and had the following question around the data available in...
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137
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07-11-2019
04:04 AM
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Is there any way to block abusive incoming chats from a specific contact in SocialMiner?
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88
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07-10-2019
05:36 AM
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Hello. I have a wallboard to show some information and statistics of the CSQ of...
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154
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06-24-2019
10:33 AM
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On the Detailed Call CSQ Agent Report there are calls that have duplicate Node ID's. Some of these ...
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156
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06-21-2019
12:13 PM
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We are deploying jQueryChat with SocialMiner 11.6(2). Everything works in all browsers we tested, b...
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132
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06-19-2019
02:14 PM
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Does Social Miner v12 supports Social Media Feeds from Facebook & Twitter? If not supported, what i...
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131
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06-19-2019
10:03 AM
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Hi Team, While invokign a webservice call we are getting a timeout error and the session gets i...
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158
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06-12-2019
01:43 AM
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Hi, I am using a recording script. I use the upload prompt step and it works fine uploading to the...
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126
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06-04-2019
12:37 PM
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Hi E veryone, Could you please help us how to get the URL for recorded user utterance wav file on...
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239
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06-04-2019
11:29 AM
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Team,
I have a question from a customer of mine.
"A call comes into the Sales queue an...
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172
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05-31-2019
10:43 AM
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Hi all, We have configured a browser pop up in Finesse workflow for one application. In the URL we...
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167
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05-22-2019
04:01 AM
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I'm trying to update the extension fields (eg. emailReplyCc) of an email contact inside finesse and...
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188
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05-16-2019
04:03 AM
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We are developing an agent app that requires authentication. We are hoping to use agents' existing ...
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283
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04-18-2019
08:49 AM
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Hi guys, We have different behavior from reported for report guide UCCX 11.6. In the column <Ot...
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233
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04-16-2019
05:23 AM
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