Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

UCCX Queue Stats Event Subscription

I want to subscribe to the Queue Stats Event for Supervisor in UCCX, Like we are subscribing to the team events using '/finesse/api/Team/id/Users' this API Is there any API for subscribing to the queue events? If anyone knows that please help me wit...

ClientLog API endpoint error issue

when I submit a POST request like so:var logData = '<ClientLog><logData>This is some logged data for the log file 20221011_1</logData></ClientLog>'; var xhr = new XMLHttpRequest(); xhr.addEventListener("readystatechange", function() { if(this.readySt...

XMPP Dialog notification feed subscription

Hi,We have a bunch of agents for which we need to monitor the CTI events.As described in subscription-management , we already get notifications for the agent we use to connect to notification service. But we can also subscribe to other agents for get...

Adinath by Beginner
  • 2 replies
  • 0 Helpful votes

PCCE Payloads

Hello,We are trying to use ECC Payloads in PCCE for a particular Call Flow.We discovered that even if we set Payload to the new Payload from Script (using ECC Payload Node), it's always reset by the system to the Default one and Data from ECC Variabl...

Amine-K by Beginner
  • 0 replies
  • 0 Helpful votes

Resolved! WebEx Contact Center Session IDs

Hello,I'm trying to track down if WebEx CC has Session IDs I can pull to link multiple Agent Contacts to 1 overall customer session.Example Call: Customers calls in and is transferred from Agent A -> Agent B -> Agent C before hanging up.I'm currently...

BlakeR by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! XMPP TLS encryption while connecting to port 5222

Hi,I'm using Cisco Dev Net sandbox (Unified Contact Center Express 12.5-SU1 ) for exploring connection to XMPP port 5222 and 5223.As I understand 5223 is "old-style TLS"  port where all the communication should be encrypted from the beginning. This i...

Adinath by Beginner
  • 4 replies
  • 0 Helpful votes
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