Dear Team, I want to configure the Whisper coaching feature in a Finesse Gadget. and as far as I know, this feature is not based on REST APIs, and you need to write application for whisper i.e. web service. Appreciate if someone can guide me through ...
Forum Posts
Resolved! Webex Bot 'Chess Game' issue
Hi Team,I've followed this guide :https://developer.cisco.com/learning/modules/webex-messaging-bots/webex-messaging-adaptive-cards/designing-the-adaptive-card/All worked for me, until this step : This is my index.js file looks like after this step:An...
Hi,When using the agent request API, the agent's phone will automatically places the outbound call to the customer once the request has been sent to the agent. This is fine for agents that normally use auto answer, but for agents who usually have to ...
Hi, I need some insight on how the built in FInesse js file is leveraged in this scenario for Pause and Resume gadgets: Pause/Resume gadget calls XML file (leverages finesse js library) >> XML file calls js file >> js file calls a URL (API) for Pause...
Resolved! API call to get agent status
Hi, i am trying to get the Finesse agent status from asp.net using javascript but all i get is server responded with a status of 415 (Unsupported Media Type).what i got so far var agentID = "user"; var finesseEndpoint = "http://mydomain.com:8082/fine...
Dears, One of our customers has requested a custom gadget inside Finesse where agents who have more than 1 CSQ can choose which one to be ready on; the current state is the agent has to choose to be ready or no ready on all CSQs. Any hints? Thanks in...
Hi Team, I am trying to make a REST call using Call studio REST Client to an endpoint. However, in my json response, i get multiple values. Although, i could see all the responses in the log, my requirement is to utilize only 1 response. As per docu...
Hi,I am Manoj,Yesterday 14th November 2023 I was giving my CCNA exam as scheduled.After all the pre-checks Proctor released my exam,After releasing the exam, proctor pinged in the chat that my face is not clearly visible so I adjusted my laptop scree...
Hi All, It seems there is a CSS file that contains the look and feel of Finesse which makes it easier to have gadgets look more native. The catch is it is only available as of Finesse 12.6(2) which means it is not available on previous Finesse versio...
Hello,I have encountered an issue with fully removing a Campaign using the Outbound API.When deleting a Campaign using the Outbound API, everything appears to be working as expected.Once I do a HTTP GET operation and retrieve an updated list of campa...
Hi!I am trying to reach a sandbox UCCE CTI server, using protocol version 24.Most of the times the session gets open after a few OPEN_REQ messages: OPEN_CONF arrives with valid fields.Sometimes, however, I don't get an OPEN_CONF, but a FAILURE_CONF a...
Hello I'm creating finesse chat widget for agent to agent chat using finesse js API. I want agent status to show in agent list (online / offline). I want to know how can I detect if some agent is logged out or logged in. Is there is any thing simila...
Dear Cisco Community,I am testing our CTI Server protocol integration against the UCCX 12.5 Sandbox environment. Our integration code previously worked smoothly with the PCCE 12.6 Sandbox environment (several days ago when the environment was still a...
Does anyone have an idea how to solve this Internal error? I am making a call to the CCMP API using the following request body: POST /ResourceManagement HTTP/1.1 <soap:Envelope xmlns:res="http://www.exony.com/schemas/2009/10/resourcemanagement" xmln...
Hello, This is regarding a UCCE environment version 12.6(2). We have a custom gadget (Web Application) in Finesse that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is...
