Installing a brand new UCCX 10.6 cluster. Using CCM local user database as the client does not have LDAP.
I created a test user called "testagent" in CUCM, whenever I go to login to UCCX Agent Desktop, it immediately tells me that the "combination of user ID, password and extension is invalid"
Here the steps of configuration:
-Assigned primary extension 44357 and IPCC extension 28001
-Gave user CTI privileges
I see the user as a resource in UCCX, the user is assigned to a team and the team is assigned to a test application. The CTI RP trigger and all other CTI ports are registered.
I've changed the password multiple times but I am still unable to login. Any idea what I'm missing?
Hi, I've being playing around with 10.6 as well.
Is it a Finesse or CAD activation?
With Finesse, if I don't have a DNS properly configured and agent machines cannot resolve names, I was not able to login the agents with that error you state.I tried setting the hosts file in the machines, but it did not solve.
I set up another CCX and CUCM with DNS and domain, and had no issues.
login to cisco Desktop Administrator page > service configuration > synchronize directory service click synchronize
if it is successful, try to login with the agent again.