UCCX 10.6 - Unable To Login Agent -

[Kirill Klimakhin]

Installing a brand new UCCX 10.6 cluster. Using CCM local user database as the client does not have LDAP. 

I created a test user called "testagent" in CUCM, whenever I go to login to UCCX Agent Desktop, it immediately tells me that the "combination of user ID, password and extension is invalid" 

Here the steps of configuration:

-Created User
-Assigned Device
-Assigned primary extension 44357 and IPCC extension 28001
-Gave user CTI privileges 

I see the user as a resource in UCCX, the user is assigned to a team and the team is assigned to a test application. The CTI RP trigger and all other CTI ports are registered. 

I've changed the password multiple times but I am still unable to login. Any idea what I'm missing?

Thanks! 

[ryanticer]

Hello,

Did you associate the device to the UCCX RMCM application user?

Thanks!

Ryan

[benbollinger]

Did you ever find a solution to this issue?

[benbollinger]

In our case the RMCM user was corrupt.  Creating a new user named RMCM1 and reassociating all the agent phones fixed it.

[ruimartins1000]

Hi, I've being playing around with 10.6 as well.

Is it a Finesse or CAD activation?

With Finesse, if I don't have a DNS properly configured and agent machines cannot resolve names, I was not able to login the agents with that error you state.I tried setting the hosts file in the machines, but it did not solve.

I set up another CCX and CUCM with DNS and domain, and had no issues.

Rui

[ryanticer]

Hello,

One more note, user IDs and passwords are case sensitive. Something to check.

Thanks!

Ryan

[mohamed helmy]

Hello,

login to  cisco Desktop Administrator page > service configuration > synchronize directory service click synchronize

if it is successful, try to login with the agent again.

HTH

Regards 

[mohamed helmy]

Hi Cklimakhin,

please mark the post as answered, if my answer was the correct one.

Thanks.

[Stefan Biebl]

Hey Mohamed,

we had this Problem too and your solution was the correct one!

THANKS!

[pmahan]

Worked for me, thank you.

[shh5455]

This worked for me.  Thanks!

[zzbronski]

This did not solve my issue. Finesse was activated via CLI and pub rebooted. All services show in service. I am able to login to Finesse cfadmin page but not the desktop page. The error I get is "Invalid ID or password. Please try again.". The data synchronization mentioned here does not resolve my problem.

[g.james]

cisco Desktop Administrator page > service configuration > synchronize directory service click synchronize- This worked for me

Thanks Mohamed 

[Mohamed Biyas]

This worked for me as well, thank you so much!

[Sivanesan Rathinam]

Can u try login UserName instaead of ID, I can see restriction to Login via Username