Contact Center

Is it possible to check the chat queue for number of agents logged in and if there are zero, present a message to the person initiating the chat.  Saying agent are not available or something like that. We are running UCCX 10.6 and socialminer to hand...

I'm trying to replace a failed subscriber node on UCCX, however on second node setup wizard I got the error message: "Add to Cluster is failed because of ClusterException Can not add node to cluster. There already two nodes in the cluster. If you nee...

 I have to migrate/move the UCCX 10.6 subscriber from the existing location to a different site. This involves changing the IP address, default gateway and the hostname.   1.Do we need to delete Call control group 1st and then delete the server from ...

Hi all, am facing an issue, that Cisco Finesse users can login with Windows XP but not windows 7. we bring some brand new hp windows 7 64 bit computers and from there it's not able to login..we tried with valid username, password and extension number...

Customer/Supervisor wants to be able to 'easily' put her group into 'meeting mode'. She doesn't want to use a version of holiday scripts. I am wondering if anyone has simply set the incoming DID for the call center to go to a phone which is permanent...

Hi, I am using UCCX 8.5 with CUCM 8.6. The network MOH file which i was using early in Call control group for my application was deleted from CUCM.So the caller was not hearing any music when the agent phone was ringing.Now i changed the Network MOH ...

Dear every one I have a problem when my customer need have a report schdule every day and it will send one report mail evey day to customer mail include 4 customer report. Please help me please. When i configuration on cuic, only creat one schedule r...

Hi,    I need to know what PQ an agent is assigned to   I can run separate SQL queries to show the Agent Skill target ID and a query to show the Skilltarget and Attribute assignment as well as PQ ID but I need to link the Attribute and PQ together so...

I see in https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-contact-center-express.html that the new BE6K and BE7K on the new UCS M5 are not compatible with CCX, however, in the data sheet: h...

We keep getting complaints of fonts and spacing changing when drafting e-mails in the reply pane of EIM.  We have even went back to audit all the articles to make sure they in the same fonts(sizes) as the default font.  Any ideas of how the agent can...

I have two side - SideA and SideB, two Call Servers, 2 Unified CVP Reporting Servers. On Courtesy Callback Configuration page I can associate only one  Unified CVP Reporting server SRV-CREP11A or SRV-CREP11B. if SRV-CREP11A is down, CCB isn't work! H...

All agent faced this error at the same time. Agent went not ready. After some time issue got resolved automatically. In order to find out reason for this which logs need to study.