Contact Center

Hi Guys,   I've got a problem with the UCCX Cisco Callback script. I followed all the Cisco official steps to get it to work but I'm stuck at the step where the the caller leaves the number for call back and message, hangs up then nothing happens. No...

Hello, We were having Vxml gateway and Nuance server in same data center in the US, now we are working on data center migration so Vxml gateway and Nuance server are going to be in two different location in the US. Could you please tell what would be...

HelloToday I found that one of my Call Server is partial up. Its Showing SIP Service is stopping. I am not finding the clue. Where I have to change. I did  not changed my SIP truck between CVP and CUCM.My Call Flow is like bellow....PSTN--->Voicegate...

"Synchronization failed because the LastUpdateKey on sideB is not present in the sideA Config Message Log.The sideB Logger cannot come online duplexed because its database is out of date."Please help we are not getting any reports and still logger i...

Hi people,   im working with Cisco Call Studio 11.5.(1) and I'm trying to work with the element: "Digits_With_Confirm" instead of the old school way of using a menu element etc etc.   In our environment, the standard digit to disconfirm is "3". Now t...

Hello All  I have a problem with my certificate, the test center mistyped my name and I'm About to order my Cert kit, I tried to contact support but didn't understand the support system,    anyone can guide me please.    Best regards  

We just started using Cisco Finesse 10.5 at the office. I have a great Corsair headset that replaces the failing Plantronics.  However, is there a way to configure Cisco Finesse 10.5 to work with a USB headset?

Hi Everyone,   Can someone help me with a query that will enable me to see if calls hit a particular skill group?   Thanks

Hey, I need some advice if this is possible: So when a user calls the IVR, we have to give the user the option of  1) If they will like their call recorded 2) If they will like their call not recorded   I have been tingling but unable to understand i...

Hi,I have a customer with CUCM 8.6 and UCCX 8.5. They have recently moved from ISDN PRI to SIP trunks via CUBE for inbound/outbound access to the PSTN.The old ISDN PRI gateways sent the last four digits of the called number to CUCM and used a CSS wit...

Hello,   Is it possible to disable Answer machine treatment on UCCX IVR dialer that if Answer machine is detected it must proceed normally with the script?   Amer

I am newbie and I looking the system apply for support team. I found the Cisco Unified Contact Center Express and I have some question for it. Could anyone help me please?   1- Does Cisco call center support call waiting? 2- How does it handle busy l...

Hello all, I have setup a call center and used cucm 11.0 and ccx 11.0 and used 410 as my trigger short code. When I call from GSM the call is seen in the voice gateway and dial peer is hit. But I am not being played with the IVR I have configured in ...