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Why does cisco not have a mobile app to allow finesse agents to login and set ready/not ready state instead of using the finesse web desktop login.  We have agents that have wireless headset which allows them to answer calls away from their desk but ...

Hi All I have a UCCX with Contact Service Queues with Resource Pool Selection Model "Resource Group" , and the customer need the supervisor to move agents between CQS. For this, I suggested to use Mobile Skill Manager. Now, for this I have to perform...

Hi,     Did anyone know how to delete contacts from UCCX campaign automatically?  

Hi   I got UCCX agents that are members of multiple CSQ's that are setup with:   Automatic work: Enabled Wrapup time: enabled (30 seconds)   Resource automatic available: enabled   When i run " Agent state detail report" i can see those agents quiet ...

hello Everyone,   can anyone explain what is the advantage of using CUPS or CUSP over dialer in UCCE comprehensive deployment to distribute incoming calls from voice Gateway to CVP call servers? Also would like to know if there is an advantage of usi...

UCCX 10.6   We currently have agents configured with different skills to answer different types of incoming calls. Each skill is configured for it's own CSQ using the Most Skilled Resource Selection Criteria. This way we can decide which Agents answe...

Client is running UCCX 10.6 (recently upgraded from 9.x). They have CAD set with a workflow action for all answered calls to launch an external application (Visual Basic Script, "\\<path>\<application>.vbe") and send calling number.   Can anyone shar...

I need to call a Rest POST API (json ) in my ccx editor. I am using Make Rest Call node. The rest content Type is JSON. When i call that  API i received error "parameter not found", but actually i am sending the parameter in body.  In the body i hav...

Hi all, I need some help determining an issue with RONA where agents are not being changed to NOT READY STATE when a call is in reserved and no answer after 30 seconds. I was able to duplicate the issue in my lab and basically the issue occurs when t...

I'm using UCCX 10.5 which use CUIC to generate reports.My customer needs to change the default filter on relative date range to 'This Month' so I change default filter to 'This Month'.However; after changing default filter; the absolute date range wa...

Hi All, The agents are not able to answer the call , they made several attemps to pick the call but it still keep ringing. While check through the cvp log I have able to find " HANG UP ON RINGTONE SERVER"  and PortCheckinStatus=PORT_CHECKIN_OK_PORT_S...

Hi folks, I'm going to design VXML Browser for UCCE solution. As we know that ISR G3 4K doesn't support VXML Browser inside. Is there anyone force to implement this function on it? And what about the result? Please, respond if you used to test it. So...

Hello Experts,   I need your help with one UCCX requirement.  I am trying to implement a call flow which will check for number of calls in the queue before accepting a call. It should send the call back to PSTN with a busy signal if the threshold for...