Contact Center

Customer/Supervisor wants to be able to 'easily' put her group into 'meeting mode'. She doesn't want to use a version of holiday scripts. I am wondering if anyone has simply set the incoming DID for the call center to go to a phone which is permanent...

Hi, I am using UCCX 8.5 with CUCM 8.6. The network MOH file which i was using early in Call control group for my application was deleted from CUCM.So the caller was not hearing any music when the agent phone was ringing.Now i changed the Network MOH ...

Dear every one I have a problem when my customer need have a report schdule every day and it will send one report mail evey day to customer mail include 4 customer report. Please help me please. When i configuration on cuic, only creat one schedule r...

Hi,    I need to know what PQ an agent is assigned to   I can run separate SQL queries to show the Agent Skill target ID and a query to show the Skilltarget and Attribute assignment as well as PQ ID but I need to link the Attribute and PQ together so...

I see in https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-contact-center-express.html that the new BE6K and BE7K on the new UCS M5 are not compatible with CCX, however, in the data sheet: h...

We keep getting complaints of fonts and spacing changing when drafting e-mails in the reply pane of EIM.  We have even went back to audit all the articles to make sure they in the same fonts(sizes) as the default font.  Any ideas of how the agent can...

I have two side - SideA and SideB, two Call Servers, 2 Unified CVP Reporting Servers. On Courtesy Callback Configuration page I can associate only one  Unified CVP Reporting server SRV-CREP11A or SRV-CREP11B. if SRV-CREP11A is down, CCB isn't work! H...

All agent faced this error at the same time. Agent went not ready. After some time issue got resolved automatically. In order to find out reason for this which logs need to study. 

Hoping someone can help out.   As per the title. I've one opertor that cannot view the CSQ Statistics Report in for her team in Finesse.  It runs fine if I log into CUIC as her.     Tried recreating her profiles, didn't help.  Many others using Fines...

I am running into problems running these 2 reports. All the other reports I have tried work correctly, but no matter how I try these reports (agent, team, skill, or nothing selected) it comes back with the error "Report execution failed. Retry runnin...

Hi there,  I'm wondering if anybody knows the complete steps to send a campaign call that has been answered by a clients voicemail to an IVR port so that the call triggers an Application that will then leave a pre-recorded message stating the reasons...

I am planning an upgrade of CUCM and UCCX and looking to both save time, and maintain operability during the process.  In short, can UCCX be upgraded to 10.6 inactive partition before CUCM is switched from 9?   Process looks like this: Upgrade CUCM P...