Hello, I created many layouts to use in finesse admin and create ECC Variables in the script but always default layout is used. I want to assign layout to appear in finesse agent rather than default layout
Forum Posts
Hi Cisco Expert, Blessed day! Kindly help us on our issue where we encountered on Cisco Unified CM Configuration - Service Provider Configuration/AXL. Cisco Unified CM Authentication Failed because of CCMAXL Exception. We have checked that app us...
Hi, We are experiencing an recurring issue with chats getting disconnected. We need to understand what could be happening to cause the disconnection. Every time this occurs, it is sporadic and it happens with different people at different times. Ca...
Resolved! Cisco Finesse questions
hello support community i have 2 questions regarding the operation of Cisco Finesse 11.0. 1. Is there a way to show a detailed list of calls in queue for a particular CSQ? i would like to see the list with the caller id numbers in the queue. 2. Is ...
Resolved! UCCX supervisor reporting Issue
Supervisor is unable to see the reports of agent snap attached..something is missing from my end please help
Hi, we have UCCX 10.5 premium . Our plan is to deploy Finesse for agents. I know it might be co-resident with UCCX. How can I check if it is installed already (via cli commands, web gui )? Also UCCX has been working for while and have cti port amo...
Resolved! CUBE SBC failover clarification.
Hi folks, Just need clarity on CUBE failover. We have 2 SIP trunks from Service Provider pointing to CUBE. SP_RTR1 ---> CUBE1 (Cisco 4431 IOS XE 3.16) SP_RTR2 ---> CUBE2 (Cisco 4431 IOS XE 3.16) (Note: SP_RTR1 is customer's SBC). Doubt here is rega...
Hi All, I would need help to know Data source & Value List to import CUIC Live data report templates. I have set live-data aw-access primary & data-sources on CUIC Live Data server, Now when i am going to import report templates, I see new entry ...
Hi, We like to play an audio_message which is uploaded in the VG router, when the call is landed to one of the DID numbers in the VG, lets say 555. In this scenario we dont have CUCM, Unity or anything. Only a router with a PRi connection. Is this ...
A customer of mine is attempting to route within their UCCE script by region. I understand that we can use a CLID node and route to end points via matching the CLID Prefix to a geographical region. My concern is that may require the linking of man...
I have issue whereby lots of calls are queuing out of a precision q however if I look at real time data via the script editor of can see 20 agents logged in, 12 ready, 4 Wrap up and say 4 NR but the calls are still queuing. The agent is assigned to ...
what are the ways to customize reports & is there a tool that simplifies customizing reports
Hello, I wrote a script that reads into DB and makes a call to customer to tell them of upcoming appointment. I have everything working fine except when message is done playing, call on cell phone(customer's phone) does not get disconnected. I have "...
Resolved! UCCX 11.5(1) SU1 custom Not Ready Reason Code Reports saved filter order changes per execution
I have created the custom not ready reason code report and have saved the filter for the report. I am having an issue when running the reports that the filter order changes automatically and the columns do not match the filter values. Next time i run...
I need the ability to change the cli on particular outbound calls -has anyone done this and how I saw the variable call.user.microapp.override_cli which initially looked like it provides what I'm looking for -has anyone used the variable, what's i...
