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Resolved! Help with trigger application step

I'm comfortable with subflows and am exploring this step in my lab.    It's not working for me.  Reactive debugging shows it hits the unsuccessful branch.  MIVR trace shows this:   8302095: Apr 27 17:55:58.129 PDT %MIVR-APP_MGR-7-EXCEPTION:com.cisco....

Resolved! UCCX 10-Script-Agent in Ready- Get Resource stastics step does not acknowldge and route call

Hi UCCX  7.0(2)  (Upgrading to 10 in 1 day  -  will be reusing these same scripts - dont know if issue is I am on an old application and it's buggy or maybe the Windows OS is old and cuasing issues  - I have restarted the server s in HA)  This has be...

lleweyiss by • Level 4
  • 982 Views
  • 2 replies
  • 0 Helpful votes

Agent recording too low

Several months ago some UCCX Finesse agents were enabled for recording and the volume was too low.  The Plantronics head sets were replaced recently with Jabra Bluetooth sets.  The monitors said that the quality improved but the volume of the agents ...

Scuromano by • Level 1
  • 1647 Views
  • 2 replies
  • 0 Helpful votes

UCCX 10.6 Call abandoned timer?

Hi, Can anyone tell me if UCCX 10.6 allows you to set a timer before the call is treated as abandoned? What I am trying to do is set is so if the callers hangs up during the queue greeting it is not treated as abandoned.   When the callers is placed ...

henrick16 by • Level 1
  • 480 Views
  • 0 replies
  • 0 Helpful votes

Resolved! UCCX Finesse Can't sign out when on a call

UCCX 10.6.1 If a group had to sign out for a meeting in CAD they could all just log out even when on a call. Trying to do the same in Finesse will put them in Not Ready - pending and when they go to Sign Out it says "Unavailable form current state". ...

dannoofWI by • Level 1
  • 912 Views
  • 2 replies
  • 0 Helpful votes

Resolved! Agent stuck in reserved

UCCX 10.6 SU3 Finesse Here is the scenario - Agent A is in Claims Operator queue Agent B is in Work Comp Queue but is currently at lunch and in "Not Ready" Agents only have one line on their phone. Agent A will answer a call and the caller asks to sp...

dannoofWI by • Level 1
  • 5784 Views
  • 2 replies
  • 0 Helpful votes

RONA Clarification on Jabber

Hi,   I'm running a PCCE version 11.0(2) and agents are using Jabber. Suppose an inbound call comes in and im pressing decline option in jabber and the call got redirected to my voice mail. Will this be tagged under RONA? Any help on this is highly a...

Bharath by • Level 1
  • 951 Views
  • 5 replies
  • 0 Helpful votes

Modify/Update Resource Name UCCX

Hello,   I'm trying to modify Resource Names (Agent Names) in Finesse (UCCX 11.5). I've updated the First and Last name fields in CUCM (10.5), CM Admin > User Management > End User. The Resource Name field in CCX Admin or Agent Name field in Finesse ...

Custom Report Broken After Upgrade to 11.6

Hello,   I recently upgraded our UCCX servers from 10.6 to 11.6. One of the custom reports our company had paid for (before I was here) is no longer working. It is failing, and the RTMT logs show the following error:   DbException: CuicDataSourceServ...

mclason01 by • Level 1
  • 3462 Views
  • 7 replies
  • 0 Helpful votes
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