Wonder if any of your fine folks could help me out with a UCCX 11.6 / Finesse / CUCM 11.5 issue.
We have 100+ agents on a new CCX deployment, 3 of those agents get Finesse error,
when they first login and try to change from Not Ready to Ready State.
The current work around I have in place is to lift the handset of the agent phone and then instantly the agent can change state until they logout again...
This affects agents if they login to a 7942 / 7962 or IP Communicator ( I don't have any other handsets to test at present)
The wiki below did not resolve issue.
any help much appreciated.