CX Cloud Idea Exchange

Just wanted to share feedback regarding the CX Cloud Agent Telemetry Scheduled Collection. With 2000+ devices, we were seeing CX Cloud Agent Jobs getting stuck if we schedule the Telemetry collection every day. Upon checking, Cisco TAC has suggested to configure the scheduled collection to weekly as there is no other scheduled frequency option is available after daily. My suggestion is, if CX Cloud Agent cannot handle the daily collection with 2000 odd devices, then, if possible, kindly please consider opening the option for selecting the alternate days of thrice a week schedule collection option as waiting for updated inventory for a week is something not desired.   2nd feedback, please add a detail against the asset at what time last the telemetry was collected. Right now, there is no visibility on how old the data is on the CX Cloud page if CX Cloud Agent jobs get stuck and no new collections are happening. I have experience this with my environment installation.   Thanks ... Mostrar más

Currently, the CXCloud agent report shows if a devices is reachable or not, but it doesn't show timestamps on either SNMP nor CLI protocols. These would come in handy while troubleshooting reachability from the CX Agent to the Network Devices as changes to the device could be pinpointed (e.g. if a change needed to be applied or was applied close to the moment of its discovery). It also would be clearer when we dont know if the data is stale or if it has been updated recently, which is important with multi-range agents as not all ranges run at the same time or with the same cadence. If implemented, please consider adding the timezone or UTC time its being used as well to keep it consistent and useful for troubleshooting efforts. Thanks! ... Mostrar más

At CX Cloud > My Portfolio, the Customer is able to check a lot of good info related to their Contract: It would be awesome if there was a Global tab with "Global Parameters", for example: A Customer with Cisco ISE 2.7 P10 would have the possibility to click on the Global tab and check: . How many Customer (in percentage) are using ISE 3.3 Patch 2 (the Suggested Release) . The TOP 3 TAC Cases related do ISE 3.3 . The TOP 1 ISE version used Globally (for example ISE 3.2 Patch 5) This way the Customer would have the possibility not only to compare "his Parameters" with "Global Parameters" (to better understand "his gaps" in comparison to the rest of the World), but also to better prepare for future upgrades via the TOP 3 TAC Cases related to the Suggested Release. Any possibility to integrate such feature in roadmap ?   ... Mostrar más

Please add an automation task to run the following reports:   Total # of Devices Current Devices Devices Past Last Date of Support (LDoS) Devices going LDoS in next 18 months Devices Past EoVSS (PSIRT Support) Devices going EoVSS in next 18 Months Current EoRFA Devices (other milestones not crossed) Total EoRFA Devices (non-LDoS) Devices going EoRFA in next 18 months Devices Past Software LDoS Devices going Software LDoS in next 18 months Devices with current software Devices past Software EoVSS (non HW LDoS) Devices going Software EoVSS in next 18 months ... Mostrar más

I use the demo account of the CX Cloud almost daily for conversations with my customers. The distinction between the content of SuccessTrack 1 and Success Track 2 is very important. Here is an example that this information is not stored in all places. It is VERY important not to give the customer the prospect of what he thinks he has - or to have to buy afterwards at extra cost. Please make sure that the blue question mark is consistent! ... Mostrar más

There should be a feature to set up scheduled and recurring reports based on the selected columns of each tile (Assets & Coverage, Lifecycles, etc.,) instead of having to manually run daily/weekly/monthly reports. Additionally, there should be an option to email those reports to multiple email addresses. ... Mostrar más

Hi, Would be great to receive notifications about upcoming release windows - would be best to have notification banner in CX portal itself or at least in beginning via e-mail to administrator of CX Cloud, since during them is not recommended to perform new deployments, reinstall of CX Agent or upgrade of CX Agent, since there is high risk of failure. Thx, Pavel ... Mostrar más

Designing a new location isn't that difficult. There are plenty of stencils, but some of the ones at Cisco either don't exist or are wrong. Please make stencils a priority when assigning part numbers.  The stencils here: Switches-Cisco Nexus 9000 (ZIP - 33 MB) 17/Jul/2020 Contain an incorrect image for the N9K-X97160YC-EX 48P 1/10/25G + 4P 40/100G. The stencil shows 48 copper ports, but it's all fiber. I believe the documentation is incorrect for this linecard as well.  The datasheet is correct, how hard is it to make sure the stencil matches? ... Mostrar más

My rep advised me to go to this link: cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo and that works. However, the links from that site do not work. ... Mostrar más

Certainly. In order to enhance Cisco’s CX Cloud platform, it is recommended to integrate cutting-edge artificial intelligence and machine learning capabilities. This strategic integration would empower the platform to analyze customer data with heightened precision, predict evolving trends, and provide personalized recommendations. This, in turn, would significantly elevate the overall customer experience by tailoring interactions to individual preferences. Furthermore, it is advisable to underscore the importance of robust security measures within the platform, ensuring the protection of sensitive customer data. Additionally, emphasizing seamless scalability would contribute to the platform’s adaptability and effectiveness in accommodating varying business needs and growth requirements. This holistic approach aligns with industry best practices, positioning Cisco’s CX Cloud as a sophisticated and forward-thinking solution for customer experience management. ... Mostrar más

Community forum with specific section to have battle cards which can be used to highlight Cisco products as compared to other OEMs. ... Mostrar más

notice that many of the posts are really questions, might be worthwhile investing in a chatgpt that would help answer the questions and free up the forum for discussion topics.  ... Mostrar más

for the intersight dashboard widget it would be nice to have a way to determine the status of an RMA like in a pop up or flip the tile over when you select a specific option.  I would also like to see current information for FEs that have been scheduled.  A quick and easy way to see who is scheduled, location and time. ... Mostrar más

Automate Patching of Cisco Devices through Cloud on Oracle Exadata Introduction Oracle Exadata is a high-performance, scalable database platform that is often used for mission-critical applications. Cisco switches are a key component of Exadata, providing connectivity for the management network and the RoCE network fabric. Patching Cisco switches is an important task for maintaining the security and performance of Exadata machines. However, manually patching Cisco switches can be complex and time-consuming. Automating the patching of Cisco devices through the cloud can help to simplify and streamline the patching process. This can help to save time and resources, and it can also help to ensure that Cisco switches are patched on a regular basis. Benefits of Automating Cisco Device Patching There are several benefits to automating the patching of Cisco devices through the cloud, including: Reduced complexity: Automating the patching process can help to reduce the complexity of patching Cisco devices. This is especially beneficial for organizations with large or complex Exadata environments. Improved efficiency: Automating the patching process can help to improve the efficiency of patching Cisco devices. This can free up IT staff to focus on other tasks. Reduced risk: Automating the patching process can help to reduce the risk of human error. This can help to ensure that Cisco devices are patched correctly and that security vulnerabilities are fixed promptly. Improved compliance: Automating the patching process can help organizations to comply with industry regulations and standards. How to Automate Cisco Device Patching through the Cloud There are a few different ways to automate the patching of Cisco devices through the cloud. One option is to use a cloud-based patch management solution. These solutions typically provide a centralized dashboard for managing and automating the patching process. Another option is to use a cloud-based configuration management tool. These tools can be used to automate the patching process by deploying configuration changes to Cisco devices. To automate the patching of Cisco devices through the cloud, you will typically need to: Choose a cloud-based patch management solution or configuration management tool. Connect your Cisco devices to the cloud-based solution. Configure the solution to patch the Cisco devices on a regular basis. Monitor the patching process to ensure that it is running smoothly and that the Cisco devices are being patched correctly. Best Practices for Automating Cisco Device Patching When automating the patching of Cisco devices, it is important to follow best practices, such as: Test the patching process: Before deploying the patching process to production, it is important to test it in a staging environment. This will help to ensure that the patching process is working correctly and that it is not causing any problems with the Cisco devices. Schedule the patching process: It is important to schedule the patching process for a time when the Cisco devices are not in use. This will help to minimize disruption to users. Monitor the patching process: It is important to monitor the patching process to ensure that it is running smoothly and that the Cisco devices are being patched correctly. Have a rollback plan in place: In case of any problems with the patching process, it is important to have a rollback plan in place. This will allow you to restore the Cisco devices to their previous state. Conclusion Automating the patching of Cisco devices through the cloud can help organizations to simplify and streamline the patching process. This can help to save time and resources, and it can also help to ensure that Cisco switches are patched on a regular basis. By following best practices, such as testing the patching process, scheduling the patching process, monitoring the patching process, and having a rollback plan in place, organizations can minimize the risks associated with automating the patching of Cisco devices. ... Mostrar más

Integration between Cisco CX Cloud and Splunk SIEM to overcome those issues due to ongoing bug and vulnerability in software code can diagnose in details on CX Cloud dashboard for those devices that are integrated with CX cloud as well as Splunk.  ... Mostrar más

Cisco Secure Network Analytics integration with CX Cloud will helps in anomaly and attack detection events to have automatic comparison with assets and devices software codes in CX cloud  and can achieve more deeper analytics on bugs and vulnerabilities    ... Mostrar más

It would be excellent to have pre-populated connector in CX cloud to integrate Stealthwatch for threat analytics that provide critical alerts, enabling us to respond quickly as security incidents arise after discovering bug or vulnerability in running code of assests and devices  ... Mostrar más

I would like to consolidate authentication across services so when you log into CX Cloud you don't have to log into each of the services  separately.  Ideally the SSO would also be set up with 2FA for added security. ... Mostrar más

Implementing feedback mechanisms using Artificial Intelligence (AI) and Machine Learning (ML) can significantly enhance the efficiency and effectiveness of understanding and responding to customer feedback. The thought behind integrating AI and ML into feedback systems is to not only collect customer opinions but also to derive actionable insights, predict trends, and automate certain aspects of the feedback loop.  Feedback Mechanisms: 1. Sentiment Analysis: Implementation: Use Natural Language Processing (NLP) techniques for sentiment analysis on customer feedback. Thought: By understanding the sentiment behind customer comments, businesses can quickly identify areas that need improvement or acknowledge positive feedback. 2. Topic Modeling: Implementation: Apply topic modeling algorithms to categorize feedback into specific topics or themes. Thought: This helps in identifying recurring issues or themes in customer feedback, allowing companies to prioritize and address high-impact areas. 3. Predictive Analytics: Implementation: Utilize machine learning algorithms to predict future trends based on historical feedback data. Thought: Predictive analytics can help businesses proactively address potential issues, anticipate customer needs, and stay ahead of market trends. 4. Automated Response Systems: Implementation: Implement chatbots or automated response systems powered by AI to handle common queries or feedback. Thought: Automation allows for quick responses, issue resolution, and frees up human resources to focus on more complex customer issues. 5. Anomaly Detection: Implementation: Employ anomaly detection algorithms to identify unusual patterns or outliers in customer feedback. Thought: This can help in quickly identifying and addressing unusual or critical issues that may require immediate attention. 6. Customer Feedback Prioritization: Implementation: Use machine learning to prioritize feedback based on its potential impact on customer satisfaction or business performance. Thought: Prioritizing feedback ensures that resources are allocated efficiently to address issues that matter most to customers and the business. 7. Continuous Learning Models: Implementation: Implement ML models that learn and adapt over time as more data is collected. Thought: Continuous learning ensures that the system evolves with changing customer preferences, industry trends, and business dynamics. 8. Multichannel Feedback Integration: Implementation: Integrate feedback from various channels (social media, surveys, emails) into a unified system. Thought: A comprehensive view of feedback across channels provides a holistic understanding of customer sentiment and experiences. 9. Customer Journey Mapping: Implementation: Use ML algorithms to analyze feedback at different stages of the customer journey. Thought: Understanding customer sentiments at various touchpoints helps in optimizing the entire customer experience. 10. Adaptive User Interfaces: Implementation: Develop interfaces that adapt based on user feedback and preferences. Thought: Adaptive interfaces can enhance user experience by personalizing the interaction based on the feedback received.   ... Mostrar más