CX Cloud Idea Exchange

Hello team, For my part, I would like to see an option to be able to ask questions in Spanish. ... View more

Cisco Secure Network Analytics integration with CX Cloud will helps in anomaly and attack detection events to have automatic comparison with assets and devices software codes in CX cloud  and can achieve more deeper analytics on bugs and vulnerabilities    ... View more

Suggest addition of NERC Compliance to the Insight Compliance Reporting.  ... View more

It would be excellent to have pre-populated connector in CX cloud to integrate Stealthwatch for threat analytics that provide critical alerts, enabling us to respond quickly as security incidents arise after discovering bug or vulnerability in running code of assests and devices  ... View more

I would like to consolidate authentication across services so when you log into CX Cloud you don't have to log into each of the services  separately.  Ideally the SSO would also be set up with 2FA for added security. ... View more

It would be nice to have a dashboard tile that would direct us to the Talos site as well as one that would let us go to our ASA vpn. ... View more

I would love to see a dashboard tile that would take me directly to my Cisco support account so I can review cases that I have open.  Even better if there was some indication on the tile that there is an action awaiting me! 😉 ... View more

It would be helpful to be able to hover over the CX dashboard tiles and have quick stats shown or even indicate if there are alerts or messages from the services.  I have to click into each one of the tiles to go to each service, so this would bring the control a little more into the dashboard. ... View more

Implementing feedback mechanisms using Artificial Intelligence (AI) and Machine Learning (ML) can significantly enhance the efficiency and effectiveness of understanding and responding to customer feedback. The thought behind integrating AI and ML into feedback systems is to not only collect customer opinions but also to derive actionable insights, predict trends, and automate certain aspects of the feedback loop.  Feedback Mechanisms: 1. Sentiment Analysis: Implementation: Use Natural Language Processing (NLP) techniques for sentiment analysis on customer feedback. Thought: By understanding the sentiment behind customer comments, businesses can quickly identify areas that need improvement or acknowledge positive feedback. 2. Topic Modeling: Implementation: Apply topic modeling algorithms to categorize feedback into specific topics or themes. Thought: This helps in identifying recurring issues or themes in customer feedback, allowing companies to prioritize and address high-impact areas. 3. Predictive Analytics: Implementation: Utilize machine learning algorithms to predict future trends based on historical feedback data. Thought: Predictive analytics can help businesses proactively address potential issues, anticipate customer needs, and stay ahead of market trends. 4. Automated Response Systems: Implementation: Implement chatbots or automated response systems powered by AI to handle common queries or feedback. Thought: Automation allows for quick responses, issue resolution, and frees up human resources to focus on more complex customer issues. 5. Anomaly Detection: Implementation: Employ anomaly detection algorithms to identify unusual patterns or outliers in customer feedback. Thought: This can help in quickly identifying and addressing unusual or critical issues that may require immediate attention. 6. Customer Feedback Prioritization: Implementation: Use machine learning to prioritize feedback based on its potential impact on customer satisfaction or business performance. Thought: Prioritizing feedback ensures that resources are allocated efficiently to address issues that matter most to customers and the business. 7. Continuous Learning Models: Implementation: Implement ML models that learn and adapt over time as more data is collected. Thought: Continuous learning ensures that the system evolves with changing customer preferences, industry trends, and business dynamics. 8. Multichannel Feedback Integration: Implementation: Integrate feedback from various channels (social media, surveys, emails) into a unified system. Thought: A comprehensive view of feedback across channels provides a holistic understanding of customer sentiment and experiences. 9. Customer Journey Mapping: Implementation: Use ML algorithms to analyze feedback at different stages of the customer journey. Thought: Understanding customer sentiments at various touchpoints helps in optimizing the entire customer experience. 10. Adaptive User Interfaces: Implementation: Develop interfaces that adapt based on user feedback and preferences. Thought: Adaptive interfaces can enhance user experience by personalizing the interaction based on the feedback received.   ... View more

Similar to the great DUO team, there should be an Umbrella team that helps customers integrate everything into Umbrella and helps with best practices configurations. ... View more

With the help of integration between SDWAN and CX Cloud we can have seamless visiblity into SDWAN specific inventory and assets. CX cloud will helps in maintaining licensing , advisories and lifecycle from centralized dashboard where we can have complete control of SDWAN environment. ... View more

It would be nice to have the ability to integrate Thousand Eyes visibility within the Meraki APs, so that end point agents don't have to be deployed.  ... View more

The cisco collector does quite the same as other cisco tools also do. EG with EPNM you collect the same data from your network as with the CSPC where the one is used for management and the other for cisco services. CSPC is quite a maintiance intensive job to keep running and updated where it gives you little insight on the box itself with a quite outdated UI. EPNM but also Catalyst center and Nexus Dashboard all collect the same data over snmp or other means but lack the feature to upload it to cisco. So same data but has to be managed by different systems. Cant this all be intergrated into one system? ... View more

Hello team, when presenting CX Cloud for Cloud Network you have on your presentation that Apic is recommended, however it is not just recommended. Apic is mandatory because you can not proceed/validate the order with Success Tracks in CCW for customers if they don't have APIC. The system is checking on the background if they have an appliance or you have to put manually the web order id, deal id, which includes APIC.  I think it is crucial information about which not everyone is aware. Best ... View more

Hello team, we have a few customers, who still use CSPC collector (similar to CX Cloud agent). However, regardless what type of contract the customer has: SNT, Solution Support, etc. - the CSPC is capable of looking into devices with the mentioned types of contract and providing us with advisories information: field notices, bugs and security advisories. While CX Cloud will provide you with advisories information if you have at least Success Tracks CX Level 1. If you have something different than Success Tracks like SNT, SS you will not see advisories.   Thus the customers who have CSPC have no motivation to move to a new digital platform, otherwise, they have to overpay for something that they have for free right now. Thank you for considering this. Best ... View more

Hello  As a solutions provider that has deployed several hundred CSPCs (Cisco Smart Collectors) since 2012 we struggle badly to keep up with customer demands and modern times as Cisco does not supply an option for AWS, Azure or G-Cloud hosting only legacy bare metal and ESXi methods, my understanding is its the same for CX Agent which is not encouraging to build a practice around. Will Cisco release a version of CX Agent for public cloud hosting in FY24, if not why not? Kind regards Ali ... View more

Hello team, When looking at Assets and you are scrolling down your list with devices, your tabs like Name, Product ID, Product Description, Location, Coverage status, etc. will disappear and you have to go up again just in order to recall in which column you just read the information. Will be great as in MS Excel you have the option to Freeze the rows there and the same logic applies right here. You can even set up there that you want to see on the page 25,50,100 rows, but you have to go up again to see what column it is. Did anyone encounter the same problem? ... View more

The tool is great at flagging devices for vulnerabilities based on code level, model, etc.  It would be nice to flag them as non-vulnerable after manual verification. ... View more

We are a new Cisco SDWAN customer and are in the early adoption phases with this product.  As we split our site routers out of DNA Center and into vManage I suspect that our current very accurate view of our assets in the CX portal will suffer.  It would be great if there was some way to add at least two vManage controllers (we will have Lab and Production controller clusters) as data sources in much the same manner as you can add Intersight as a source for Cloud Network/ACI asset data. ... View more