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End-of-Availability Announcement

Starting August 14, 2026, your organization's data will no longer be updated in CX Cloud. Although the platform will remain available for a limited time, head over to Cisco IQ for your latest enhanced insights with hyper-personalized, proactive, and ...

cxmoderator by • Community Member
  • 2700 Views
  • 0 replies
  • 2 Helpful votes

Activate and migrate your Cisco IQ account today

Your organization’s Account Administrator for CX Cloud can now activate your Cisco IQ account. Cisco IQ is our new AI-powered interface designed to help your team move from reactive support to a more proactive model, offering improved asset visibilit...

Ralph Herbst by • Cisco Community Manager
  • 992 Views
  • 2 replies
  • 1 Helpful votes

Resolved! CX Cloud Registration

Hi there, I'm trying to register at http://cx.cisco.com/activate but I'm facing the message: "Account Creation Not Allowed - You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try using your compan...

Resolved! From SNTC (CSPC) to CX Cloud - Questions

Hi there, I’ve been reading the official documents about the transitioning from SNTC to CX Cloud and I think a few things need to be clarified. Can you help, please? 1 – Can customers who only have Smartnet/Solution Support contracts, without Success...

Resolved! Cisco CX Cloud and Cisco Collector

Hello,I received the notification about the migration from SNTC to Cisco CX Cloud.I would like to know if Cisco Collector will stay useful to collect device data, and then upload the collection to a new Cisco CX Cloud endpoint.Do you have such inform...

PierreC by • Frequent Visitor
  • 1785 Views
  • 3 replies
  • 0 Helpful votes

Resolved! CX Agent in Cloud

Hello, I would like to know if CX Agent can only be configured in a VM or if it is possible to configure it in a cloud? Looking at the guides, I only see information about configuring VMs.

joaobraga by • Visitor
  • 1932 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Crashed Assets in CX Cloud

Hi there, In the link Supported Product Families - Cisco for CX Cloud, it shows all the eligible families with Software Insights and Fault Insights but there are also a topic named "Assets with Crash Risk Insights" and a topic "Crashed Assets with/wi...

CX cloud account

Hi All,Fairly new here. How do I get access to CX cloud? My lead has tried to add me but we are getting 'The Cisco ID and email address do not match a valid user for your organization. Verify the information and try again. I already have all the cont...

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