I'm looking into creating a wall board for our call counts and i would like to know what query I would use to find call counts for each of our SIP trunks. Possibly separate by inbound and outbound counts. Total per current day, per last 7 days, per l...
Forum Posts
Hi,I have extracted data from the Finesse provided APIs which are very basic, I need to create a dashboard in .Net application for which I need agents' call statistics and detail information. can anyone guide me how to do it as I am new.Also if we ca...
Hi, I've noticed there are JTAG pins exposed at my Cisco 3300 ESS switch (looking at the 92-102541-02 eval board). Does this mean there is a BSDL file available for this board so that I could potentially perform some JTAG interconnect testing? Would ...
Hi, I am trying to run an app on a linux guestshell running on 16.6.5 on a 3850. How do I provide internet connectivity to this guestshell ? when I run ifconfig i get below output. How do I nat this ? I am following Cisco live guide and it talks abou...
Hi , anyone expert in finesse logging setup please share your comments ,actually i am trying for logging setup for 3rd party Gadget to finesse Client Logs , i have one XML file , finesse.module.file1.init() function is one , this init() i called in 1...
Hello I am working on automating the UCCE MAC process to add, modify and remove agent from the UCCE platform. I came across with REST API example AgentAttributeDemo. I am not sure where I could find the dependant API which AgentAttributeDemo is using...
Hello,I need exact XML response format with possible values for each attribute for Continue, Divert and Reject calls.Possible values for ex. For StatusCode possible values are -1. urn:oasis:names:tc:xacml:1.0:status:missing-attribute2. urn:oasis:name...
I have created a Cisco Unified Route Request Interface, which can intercept a call request and validate the call request and return the action (Allow/Deny/Redirect) to UCM. I have tried to redirect call from one number (10 digit) to another number (1...
I am new to CSPC and I was looking through the User Guide and there are some examples for XML API's, but not exactly what I need. Is there another resource that provides additional documentation, specifically API example of pulling Device Reports > V...
Hi, Please let me know how we can integrate cisco finesse with OPUS CRM. Thanks.
Hello Everyone,I would like to validate my understanding on Cisco Jabber Bot integration with AWS Lex (NLP) based on given documentation. There is no direct channel integration of Cisco Jabber with Lex, Cisco provides an option to interact with Lex t...
I am able to perform a restconf query to extract IP-SGT mappings for a global vrf using belw I am now trying to fetch mappings for a particular and need to pass the vrf-name to the get query. Can't figure out how to construct my Get request. Any h...
I am looking to develop an app for the IP phones, specifically the 8841. What i've done so far: I started off by browsing this link, it contains information on the SDK and the XML objects: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/al...
Hi, I am trying to use the Services API in order to see my customers hardware inventory. I already have access to the API csapi-inventory. Every time I try to see my customers hardware inventory the API sends the following error message {"status":403...
Hi team, I need to retrive a list of call in queue by API (UCCX) is it available? Regards, G
