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We are getting this error when trying to play the voicemail:[Unable to create the client connection. The file AvTrapConnectionHolderSvr.exe is either missing from the system directory, an incorrect version, or corrupt. A full installation may solve...

Hello -Our Help Desk is considering Soffront's TrackWeb Help Desk application to replace their existing system and analog phones (will include tickets, knowledge-base, screen pop-ups etc.) At the same time, we are planning to implement ICD's Enhanced...

Hi, My question is "we have an AS5300 connected to a CAC access Bank 1 with analog lines. Does AS5300 support Answer Supervision ? I know that Cisco 3662 does. Thanks for help.Duc Vu

How can you use IP phones as a PAY Phone- for public use in lobbies, etcor is there an IP Pay phone?

Does anyone know how many simultanious voice calls can 3600 router handle, running G.729b with cRTP and VAD enabled? I know that enabling cRTP on numerous voice calls is a processor intensive feature, but I cannot seem to find the limitation on the 3...

We have a customer who has Call Manager, Unity and ICD. The ICD script has an option to press 1 to get transferred to voicemail. The call goes to Unity ok but doesn't go to the mailbox that was set up for the directory number configured on the Route ...

Hi, we have an issue in our CallManager installation with our DNS guys.The hostnames of the IP Phones are SEP<mac-address>. I want to change these names according our standard naming convention, but i didn't found any possibilty to change the hostnam...

When using a CRA app such as IP AA, is it possible to forward a call out the PSTN to an external number? ie 9765-8971 rather than an extension 3432.I tried this in our autoattendant, but it played an error message after about 6 digits or so. So I f...

Hello,Is it possible to a authentificate users against Radius or Tacacs and then authorize them to get line and to allow them to make call processing with Cisco Call Manager? Or is there any product which allow me to resolve this case?Thank youMartin

Hi,Is it possible to run Unity VoiceMail and UnifiedMessaging on 1 server.A customer wants 100 UM users and 200 VM users.cheers,Sascha

Can the parallel key be removed after the installation or anytime while to Unity server is running? If I purchase the upgrade to Unity 3.1, I would like to be able to upgrade a lab server from 2.4.6 to 3.1 before upgrading the production server? Is...

w2k/sp2 unity/dialogic serial. in our test environment we have 2 unity servers in the same site to prep for upgrade to 3x. i uninstalled using the answermonkey w2k uninstall program. followed the steps for uninstalling the dialogics card and unity. f...

Hi,I upgraded a callmanager 3.1(2c) to 3.2(1) on a lab-system (took 1 disk from callmanagers). But when I start up at the customer site, it takes about 1,5 hours before the phones are all up (130). I saw a lot of tftp timeout-errors.Some phones woul...

I just reinstalled Unity version 3.03 from scratch. When I try to run the Unity import utility from Exchange 2000 I only see 5 users. There are about 20 mailboxes. The server that's the domain controller and the Exchange server is Small Business Serv...

Is it possible to program the "Action Buttons" on the WebAttendant console? I'm using CM 3.2, there are at least 3 buttons that have no functionality behind them. I would like to have a more automated way for the receptionist to transfer a call dir...