Have a customer having trouble getting their UCS servers into the collector. We successfully discovered the Fabric Interconnects, but the collector doesn't show that it picked up any of the servers connected to them. Would they not be discovered un...
Forum Posts
In helping with renewals, we keep running into issues where a customer doesn't renew something for one reason or another and we wondered if there was any notes field we could utilize in the portal if only for our own usage. Basically so we don't hav...
I have problem uploading a simple CSV file. I used the sample and made a few small changes. I always get the same error. CSV File is attached too.
Hi I'm trying to fetch basic contract details using the API below but keep getting Access Denied in response. https://apx.cisco.com/cs/api/v1/contracts/contract-details?customerId=1234 I hope that my application (which I am using to generate the bea...
Hello, Is there a report within the customer portal which I can use to see hardware end of support date? Under Custom Inventory report I see the column "HW LDoS" which I understand to be Hardware Last Day of Support, however it does not seem to have ...
Hi, I keep receiving "Application registration revoked" when I try to register for the contracts API, and our DA has been unable to access the Cisco Services Access Tool to add the API Developer role to my account. Are our accounts set up correctly? ...
Resolved! Unmanage Component
Hi, I have a customer who wants to un-manage components but not the device entirely using the CSPC. Is this possible and what is the process? Thanks!
I installed cisco collector, but at the time of registering the certificate is giving error and does not pass to the next step.
CSPC will not effectively discover Catalyst-9K switches within the environment while all other switches are properly discovered. Discovery settings show IOS_XE in the 'Include Platform' option and EXCLUDE_NETWORK_AND_BROADCAST_ADDRESS in the 'Exclu...
I am trying to register cisco collector with my cco id with trial version and version 2.8, but the message below appears: Message: Failed to download Registration file from Cisco Backend. Please try Again I executed the command below on cli using the...
Hello,We registered the SNTC Portal with the client Cisco ID, added the Contract Number and Serial number and completed the sntc portal registration. After this we have received an email from Cisco AS ATTACHED that the Cisco engineer will be touch wi...
Hi, We have just deployed a Smart Collector for one of our customers using the .OVA file. After installing and configuring it, I tried to register it as a trial using my CCO account, but got the following error message: Failed to download Registratio...
I recently got access to the SNTC portal and subsequently requested access to my customer's data so that I can view it on the portal. It's been more than 24 hours since I submitted the request but I still haven't received an email notifying me of the...
Hello Team, We just generated a new certificate and downloaded the entitlement. and we already uploaded the certificate int he collector. But already did a successful upload but the data is not reaching in the portal. Find attached a picture
Resolved! CBRAdmin access
Hi there, My customer gave me the CBRAdmin role 4 days ago but I'm still not able to access his portal. Can somebody help me, please? Regards
