Smart Net Total Care Portal and Collector Discussions

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Resolved! TotalCare Portal Link Leading to Cisco SmartAdvisor.

Hey everyone, I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having ...

IssuesSmartAdvisor.png
Lmarquez by Beginner
  • 535 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Meu CCO ID não está sendo reconhecido no software de updadate.

Olá, Estou tentando realizar o upgrade do CSPC, para uma versão atual, venho seguindo um arquivo em pdf chamado CSPC Upgrade Guide, porém nessa etapa não está dando certo, oque poderia ser? ja tentei algumas alternativas, mas sem sucesso. Desde já ag...

Resolved! [TOTVS] CP-8845-K9=,CP-8845-W-K9= FALLOUT REASON: Input Processor:MAC convertion not found

Hi, The collect of CSPC for to devices CP-8845-K9 no can get the Serial Number by the MAC Address;I tried import the device list for SNTC, but was unsuccessful the upload; Could you help me with this case?Thank's 

sntc by Beginner
  • 1263 Views
  • 9 replies
  • 0 Helpful votes

Resolved! Customer Stuck In legal Agreement CSAM & Former DA Still DA.

Hey everyone,I have a customer that is currently stuck in a loop through getting CSAM Access. He reviews the pending legal agreement, but it loops back to the beginning after signing it etc. Furthermore, the former DA is still recognized as the DA wh...

Smartnet by Beginner
  • 359 Views
  • 1 replies
  • 0 Helpful votes

Cannot Accept Access Management, will not go past Review Legal Agreement

I am the DA for my company and recently when I attempt to log into CSAM It is asking me to review the legal agreement.  When clicking on the link it brings me back to the same page.  IF I get the legal agreement to appear I am unable to accept.  I ha...

RayClark by Beginner
  • 604 Views
  • 7 replies
  • 0 Helpful votes