I have a customer receiving this error on a few devices. I had him do an SNMPwalk and is seeing a (genError) A general failure occurred. I can share a screen shot in a PM
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CSPC version: 2.8.1.3Polling device: C6807-XL, SUP 6T collectorlogin$ snmpwalk -v 2c -c ##### 10.##.##.###Timeout: No Response from 10.##.##.### Discovery Settings in CSPC- SNMP Timeout (in sec): 5000 Inventory setting in CSPC- snmpv2c timeout(ms): 1...
Resolved! CSPC Notification issue
I patched 2.8.1.3 successfully. However, CSPC shows me the notification, Software Update - Download of the package is failed whenever I log in to CSPC:Please let me know how to turn off the notification. And, it will be good if you can correct the sp...
Hello, First of all, greetings to all.The problem I have is the following: the CSPC performs the Upload perfectly, but when reviewing the inventory in the portal (SNTC), it shows me the equipment but the "Serial Number" column appears blank for all t...
We got error “unable to get data from server for report: available updates” (see attached) when trying to update SW. Tried rebooting the collector and Disabling/Enabling CCO ID Server ConnectionDo we need to proceed with manual sw update via CLI as ...
Resolved! Customers Cannot Create SNTC Portal.
Hey everyone,I have two customers that are having trouble with creating an SNTC Portal; they describe that even after going through the onboarding process they are not able to produce an SNTC Portal despite entering their contract #'s and also their ...
Hi TeamI have a customer who has requested information on deploying a CSPC within Azure, has anyone found themselves involved with a deployment like the above or know if it is possible? Kind regards
Hello All Attempting to upgrade all managed CSPC's from release 2.8.1.2 to 2.8.1.3. I am performing the CLI admin upgrade method by logging in as 'collectorlogin', su - 'admin' and then completing the commands to upgrade. I was able to download the u...
Resolved! Portal SNTC & CSAM Access
Hi, Created the registry of the SNTC portal ok, with contract and serial number. My customer is not able to access the CSAM tool for the first time to give me the CBRAdmin access. When click on the "Review Legal Agreement" signed the document ok, and...
I cannot delete an old entitlement from the portal. CSP0009020224 has been decommisioned for a while. I have updated our CSPC to the latest version but I am still receiving this error. I'm thinking it is due to this old entitlement. Has anyone el...
Hello All Please, can someone provide me with the latest list of ACL's that need to be configured on the Firewall to allow full functionality of the CSPC appliance? We were recently provided with the below list as Cisco documentation and Cisco TAC. ...
I am unable to access the SNTC portal, I keep getting redirected to the registration page. Our account administrator has granted me access to the SNTC.
Hi All, As subject mentioned above, i want to know is there any tool can lead me filter the product coverage type, based on country, I find out some country not having 24x7 thanks Noel
Resolved! CSPC 2.8.1.3 - Release Notes
Hello All Does anyone know where I can review the documentation and release notes for the new CSPC release 2.8.1.3? There is no documentation on the Cisco Webpage, as below.
Hey everyone, I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having ...
