Smart Net Total Care Portal and Collector Discussions

Resolved! No role to assign

Hi, We are a partner trying to setup access to our own SNTC covered equipment. I am a company administrator in the CSAM tool, and have requested access to the SNTC portal (where the correct DA showed up). I got the request emails and so on, so the co...

Access to sntc portal

Hello, The client has already approved my access in the CSAM portal as external role administrator but when I enter in the services.cisco.com I am not able to see my client, also I didn't receive any confirmation email to access my SNTC Portal. My ac...

CSPC password

Hello, If the CSPC password is lost (and it wasn't the default one), how can it be reset? Thank you.

Resolved! User Unable to Access SNTC Portal.

Hey everyone,I have an issue where a DA assigned access to a user to access the SNTC Portal. They are taken to the registration page constantly, and when trying to register, it says they already have a portal. If they try to login, it kicks them back...

LOA Confirmation

Hi there, How can I confirm that I have the LOA on the portal? Because I already have the LOA from some customers but when I generate a "Support Coverage" report from them, I see "Covered (Coverage Status Not Visible)". As in the image attached. Is t...

Resolved! Remove old devices collected previous collectors

Hello Team, I uploaded new collected devices data. However, I can see old devices in the SNTC. It means some hostnames and IPs are duplicated due to device replacement and hostname change. As far as I know, SNTC is supposed to show the latest uploadi...

Resolved! Missing DA for my company

We are configuring the SNCT portal, and when we try to register for the first time, there is a message saying I´m the Delegated Administrator. But when I tried to assign the role in CSAM Access, the role is missing. any idea?Regards

How do I update Java and openssh on the collector?

Our security team scans servers for vulnerabilities and is requiring that we upgrade java to the latest version and upgrade openssh. I have applied the latest patch to our collector - 2.8.1.3, but this has not remediated these 2 issues. How do I go a...

Build new CSCP collector

HI ,I want to decommission existing CSCP collector and build new one Can you please share the details to follow,any standard document /SOP Thank you

Resolved! A Voice Router Showing In Equipment but Not Support Coverage Section?

Hey everyone,I have a curious issue where a devices is showing populated in the All Equipment section of the portal. However, there isn't any information on it within the Covered or Not Covered sections on this particular device. The device is a Cisc...

Guide for Importing SolarWinds data into SNTC portal via NCM

I have a customer that is wanting to import their SolarWinds data into the Total Care portal using NCM. Can you please provide me with the step by step instruction to ensure that this integration is successful.. Thanks in advance for your help! Doug ...

No acceso al colector por CLI

Hola: Tengo un Collector 2.8 con el siguiente problema: Tengo el usuario admin y es password de acceso al collector. Este usuario y password me sirve para accesar el colector por interface GUI pero cuando lo uso por la interface CLI no me permite el...

Resolved! SNTC - "We encountered an error while processing your request. Please refresh this page or try again."

When I tried to register for Smart Net Total Care (i.e. after clicking the "Register" button on the SNTC Portal User Registration page), I received the following message and haven't been able to get past it to register: "We encountered an error while...

Resolved! CSAM Access

Hi there, My customer is not able to access the CSAM tool for the first time to give me the CBRAdmin access. When click on the "Review Legal Agreement" nothing happen, the screen still the same, we already tried three differents browsers and nothing ...

Mensaje: Excluido

Tengo un collector 2.8. Cuando ejecuto Discovery el collector encuentra equipos pero sale el siguiente mensaje : Excluido. no gestionado porque la plataforma no esta disponible en la definición de plataforma incluida En tabla de excepciones no ha...

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! No role to assign

Access to sntc portal

CSPC password

Resolved! User Unable to Access SNTC Portal.

LOA Confirmation

Resolved! Remove old devices collected previous collectors

Resolved! Missing DA for my company

How do I update Java and openssh on the collector?

Build new CSCP collector

Resolved! A Voice Router Showing In Equipment but Not Support Coverage Section?

Guide for Importing SolarWinds data into SNTC portal via NCM

No acceso al colector por CLI

Resolved! SNTC - "We encountered an error while processing your request. Please refresh this page or try again."

Resolved! CSAM Access

Mensaje: Excluido

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Announcing Resources That Guide You to Success

SNTC Upload Status "In Progress"

CSPC 2.11 now has a supported version format for HYPER-V

Client needs SNTC covered device data imported to CSPC

Error when trying to register in SNTC portal - incomplete address

Notifications from SNTC Portal

CSPC 2.11 update fails validation check current version detection

SNTC portal registration issue

ECMUS vs ECMU

Deploying CSPC 2.11 from scratch

Giving Access to a user to open TAC and RMA cases etc.