Smart Net Total Care Portal and Collector Discussions

Resolved! How to create dataset profil to retrieve serial number (and more) of unknown/unsupported devices?

Hi, We do have few non Cisco devices we need to keep track also at least using serial number. I saw some HP Procurve devices are able to be collected but we have for instance Riverbed steelhead appliances that are just missing serial number (ie. OS v...

Resolved! Is Smart Net Total Care affected by Heartbleed?

Hi everyone,Is Smart Net Total Care affected by Heartbleed? Thanks.

Resolved! Not displaying/computing old discovered assets

Hi there, We do have few decommissioned devices still shown in the collector and probably in the portal) and I would like to remove them.I know that I can move them into "un-managed" group but it there anyway to filter them out by a specific "discove...

I need to quickly identify CORE products

Is there a document that lays out each SC supported product and also shows the category of that product, for example: Core, IPS, ADV, UCS.I already have the Support Device List.

Support Question

If we buy ASR1002 Chasis from someone and we buy EPS 5 module from other, when we buy smartnet how does it cover? will it cover both or we need to buy separate contract?

upgrading cisco IOS

Hi All, I have cisco 2951 router my IOS version is 15.0(1)M4, I want to upgrade it to the latest IOS to use it with mobile jabber, how can I do that? do I need to buy license again? where can I get the IOS software? Cisco's website is asking for part...

HI i did a pss instalation but i lost all password from cps collector and smart collector. How could i recover them?

Not Available vs. Not Applicable

Hello there, In the serial number field on the custom inventory report. What is the difference between not available and not applicable?

Resolved! What's the difference between SmartNet Total Care, and SmartCare?

Has anyone here used SmartCare?What was your experience like, and would you recommend it over SmartNet Total Care?

Resolved! SNTC & NOS collector

Hi,Does SNTC & NOS share or can share the same collector and how does a NOS engagement adds to the data & information already collected?

Resolved! Can we mix mandatory and optional field entries for file import?

Can we have devices with mandatory fields only and some other devices with mandatory and optional fields within the same CSV file used for file import?

CSV file getting rejected during file import process

Hi Smart Net Total Care team,Why does my CSV file get rejected during the file importing process? Thanks, Sandra

Resolved! Data Storage

How long is data stored on the portal? How far back in time can I check a Delta report?

Contract Change: Refresh of contract data after a modification

After changes are made to the contract database via the Cisco Service Contract Center (CSCC), when will they be reflected in the portal?

Resolved! How often should auto-discovery be done?

How often should auto-discovery be done?Thanks,Michael

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! How to create dataset profil to retrieve serial number (and more) of unknown/unsupported devices?

Resolved! Is Smart Net Total Care affected by Heartbleed?

Resolved! Not displaying/computing old discovered assets

I need to quickly identify CORE products

Support Question

upgrading cisco IOS

HI i did a pss instalation but i lost all password from cps collector and smart collector. How could i recover them?

Not Available vs. Not Applicable

Resolved! What's the difference between SmartNet Total Care, and SmartCare?

Resolved! SNTC & NOS collector

Resolved! Can we mix mandatory and optional field entries for file import?

CSV file getting rejected during file import process

Resolved! Data Storage

Contract Change: Refresh of contract data after a modification

Resolved! How often should auto-discovery be done?

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