Activity in Smart Services
issues with 2.11.0.1 jeos installer.
ollowing the upgrade guide, I am attempting to install the jeos-30.4.0-1-lnx64.zip file.the guide says to use "./install.sh jeos-30.4.0-1-lnx64.zip" when I issue that command, I get a usage error. Patch path is not provided. Checking available patc...
Resolved! Access to services cisco
Hi! i dont have acces to services.cisco.com, I need help.
New Install on_Prem of CSSMS didnt start the web service
Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...
Account Status is not active
Hello,I'm trying to register to the "Smart Net Total Care" portal, but I keep getting the following error, even though I updated my information in the Cisco Account Profile Manager :"It appears that your account status is not active. Please update yo...
Cisco smartnet
if someone has Cisco smartnet portal access and they recently - 1- renewed existing products/contract 2- renewed existing and added more products in contractin both situations, do they automatically continue to see their devices on smartnet or need ...
CSAM || Not able to add CBR Admin
Hi team, I'm having a problem where the customer can't assign an Admin CBR due to the following error: “No available roles to assign to users” We have already checked the contract issue and it is associated with both the customer email and our email....
You do not currently have access to Smart Services Connection.
An account was registered with the portal 2 days ago.I am receiving the below message when logging on to the smart net portal:You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract ...
Cannot register with Smart Net.
Hello,Like others recently, I receive the following error when attempting to register with Smartnet total care portal." Your user profile does not have complete address. Please update your Cisco Account profile with the complete address. "I have be...
SSSNP - SOLN SUPP 24X7X4 downgrade to SNT - SNTC 8X5XNBD
We have devices with support level SSSNP - SOLN SUPP 24X7X4. Planning to downgrade it to SNT - SNTC 8X5XNBD in the renewal. But only displaying SSSNT - SOLN SUPP 8X5XNBD in CCWR. Is there any limitation to do this requirement?
Upgrade CSPC version 2.10.0.1
Hi there, Our customer is trying to upgrade the Collector but the button "upgrade now" is not active, seems like there isn't new version to upgrade to, it says that the available version it's already the current version. How can he proceed to have hi...
Unable to Delete Old Entitlements
Good day SNTC Support,Could someone assist with deleting old entitlements, please? Thanks
SNTC login restrictions
I am continuously receiving following error when attempting to register with SMARTNET total care portal.“Your user profile does not have complete address. Please update your Cisco Account profile with the complete address”Product NumberProduct Descri...
Generate a new CSP-C entitlement
Hello good morning. I am installing a Cisco collector, but when trying to generate the certificate, the system gives me the following error. Entitlement file generation failed. Please try again. If the issue persists, find help in the community T...
Cisco CSPC 2.10.0 admin user expiration?
hi, i have upgraded quite a few of the CSPC data collectors to the 2.10 main stream.however, as these servers have been online for a while i was working on installing the patch towards 2.10.0.3 so i tried to login into the CLI, the admin account seem...
Resolved! Smar Net Total Care "Your user profile does not have complete address"
I am trying to register a Cisco account for SNTC services, but when I click on the registration button it tells me the following legend. Your user profile does not have a complete address. Update your Cisco account profile with the full address. Afte...
