TelePresence and Video Infrastructure

Hi all, I have recently installed 2 x IX5000 units in seperate locations and both units experience the same issue. Both units emit a slight "tick" or crackle noise from ALL the speakers. Initially I thought this may have been an issue with just the 1...

Hello all, We have CUCM 11 infrastructure with third Party Codec registred to CUCM as 'Third Party Device (Advanced)'  third Paty Codec (Tandberg, huawei) are able to share content using H.239. But they are not able to Send presentation when they are...

Hello, We have noticed a boot on 3 EX90, one EX60 and one P42-C20 between yesterday after noon and this morning 9:00. My system has boot 3 times without reason, I though it was a power outage but not. They are all running TC7.3.7. Has somebody encoun...

I'm not sure which would be the best support forum to put this in.  Although I know that remote surveillance is covered in Telepresence classes, so I'm hoping to get advice here.  I didnt want to put this in Small Business because I typically work on...

Hi, is lock screen supported on CE8.2.2 for DX80 on CUCM? (a PIN to unlock the device and place calls, not the PIN to access Settings or the PIN to access the web interface) if not, when will it be? Regards Roberto Fasiani

We just deployed the video solution through the Expressway and VCS and want to keep the call logs backup. May I know which method can keep the call logs backup on VCS/Expressway within 3 months?

I have an issue with a Polycom VBP (Video Boarder Proxy) 7301 connecting to a VCS-C internally.  The 2 gateways can ping each other but when a call is placed there is an error message on the VBP 'Termination cause, receive rejected' Can anyone help...

Hi Team, We have Cisco sx20 & C60 model standalone VC system and would like to know whether these VC's have multi party license or not. How can I check from VC? does it comes by default with VC? Please help.

I know that previously multisite has been unavailable as an option on SX10.  Is that still the case? 

Hello, I have upgraded the SX20, MX700 firmware to CE8.2.2 and it's not showing the status on screen as "Room available all day". Any setting or this is discontinued, Devices are added on TMS as well. Regards, Raaj

Hello Guys, I have a problem that confirmation email is sent to the host with the conference details after 4-8 minutes and sometimes more and sometimes we dont recieve it at all, this is only happening in case the TMS create the conference through o...