TelePresence and Video Infrastructure

Hi, We have around 50 remote sites with 99% of them connected via MPLS with properly implemented QOS. All point to point and multipoint calls works fine with exception of 2 sites, that connected via GRE or IPSEC tunnels without QOS. The interesting m...

Hi,Has anyone managed to get corporate phonebook to work with C-Codecs and MX300.VCS-S x8.1C-Codecs version 6.x and 7.xMX300g2 version 7.0.2Endpoints are configured as 'other device' under FindMe.Please provide nessesary configuration. Jabber, ex90 a...

Hi,I am using the Cisco TelePresence MCU Remote Management API to access MCU MSE 8510 and am attempting to do a "participant.fecc" call. I am sending all the correct fields to the API but it does not control the camera. Has anyone had luck controllin...

Hi All,I have dual display and PR PAK ids for SX20, can somebody help me getting in the licenses for this please? In the license generator tool, what Serial number should I provide? Should I provide the serial number of CTS-SX20CODEC-K9 ?ThanksBhavna

Hi all,I have a EX90 connected by network to the Cisco telepresence isdn link. I connected the Isdn link to the Pri , and i have the status OK.  i can receive the incoming call, but i cannot make an outgoing call to the isdn.I dont know how to troubl...

I am using Crestron to control a 6000MXP, my client wants to be able to dial in special characters such as " @ "but I can't find any keyboard key commands in the API Reference Guide (v9). All I can find are the remote key commands. Does such commands...

                   Dear Sir/Ma, we purchased a codec 90 telepresence system(CTS-C90-K9) and we discovered that it has not come with a camera and microphone. please explain why the package is not coming with a camera and micropone by default? please f...

TMS v13.2.2I wondering how to get Gmail to automatically give me the option to add the ics invites into my Google calendar.  From what I've read, gmail will only give the option to add the event through gmail if you are one of the scheduled invitees....

Hi,I have multiple Cisco touch 8 devices paired to C20 codecs, almost every morning when we check the systems there are 1 or 2 Touch Panels that are frozen. To get them out of this state we have to disconnect the power of the Touch panel and reconnec...

Hi All,I have an issue pairing the touch controler to a C90 codec with TCNC5.1.2 (no enc.).When it starts to pair with the C90, it asks for username and password, but with the normal "admin", it couln't connect.Can you please advice what username pas...

Dears, I would like to know if is possible to force the TMS to select an external MCU instead of the internal MCU of a codec. For the moment when one of the codec in the conference has a integrated MCU, TMS will always use the internal MCU on the cod...