TelePresence and Video Infrastructure

Hi All,I have dual display and PR PAK ids for SX20, can somebody help me getting in the licenses for this please? In the license generator tool, what Serial number should I provide? Should I provide the serial number of CTS-SX20CODEC-K9 ?ThanksBhavna

Hi all,I have a EX90 connected by network to the Cisco telepresence isdn link. I connected the Isdn link to the Pri , and i have the status OK.  i can receive the incoming call, but i cannot make an outgoing call to the isdn.I dont know how to troubl...

I am using Crestron to control a 6000MXP, my client wants to be able to dial in special characters such as " @ "but I can't find any keyboard key commands in the API Reference Guide (v9). All I can find are the remote key commands. Does such commands...

                   Dear Sir/Ma, we purchased a codec 90 telepresence system(CTS-C90-K9) and we discovered that it has not come with a camera and microphone. please explain why the package is not coming with a camera and micropone by default? please f...

TMS v13.2.2I wondering how to get Gmail to automatically give me the option to add the ics invites into my Google calendar.  From what I've read, gmail will only give the option to add the event through gmail if you are one of the scheduled invitees....

Hi,I have multiple Cisco touch 8 devices paired to C20 codecs, almost every morning when we check the systems there are 1 or 2 Touch Panels that are frozen. To get them out of this state we have to disconnect the power of the Touch panel and reconnec...

Hi All,I have an issue pairing the touch controler to a C90 codec with TCNC5.1.2 (no enc.).When it starts to pair with the C90, it asks for username and password, but with the normal "admin", it couln't connect.Can you please advice what username pas...

Dears, I would like to know if is possible to force the TMS to select an external MCU instead of the internal MCU of a codec. For the moment when one of the codec in the conference has a integrated MCU, TMS will always use the internal MCU on the cod...

According to Datasheets of MCU and Endpoint both systems are able to do presentations at 1080p at H.264. But all tests resulted at 720p and H.263+.Can you recommend a setting to do 1080p with H.239?ThanksJuergen

Hi,I just freshly installed a TS320 and tried an upgrade to the latest version, from 3.1(80) to 3.1(95). After the upgrade the TS fails to boot. I can see that log messages at the console:121648.380 MEDIA : Info : ------------------------------------...

Hi,We have 4 C90 running TC5.1.5 and wanted to use our streaming cameras(lot of rooms switched through an SDI matrix) connected on the HD-SDI port.We want to send SD-SDI(Anamorphic 16:9 into 4:3 625L 25Fps European Format) SMPTE 259M(270Mbit/s) video...

made an upgrade from a TC3.1 to TC6.3, but the administrator password has special carcacteres, is there any way to reset the password or rebuild without making a hardreset or serial cable? thank you very much.