About Ratheesh Kumar

Ratheesh Kumar · 02-16-2017

Folks, I am in the middle of configuring the chat rooms in Cisco Jabber. I have enabled the Group/Persistant chat options, but unfortunately, I cannot create any chat rooms in Jabber. Its not giving me an option to create one. Below are the version d...

Ratheesh Kumar · 02-16-2016

Folks, Can we create any speed dials in 8961 phones with out CCM self care portal. User wants to configure manually (from the phone) Is anyone aware of any 3rd party software facilitating this, kindly let me know Regards Ratheesh Kumar

Ratheesh Kumar · 01-14-2016

Friends, One of our customer requested for CUBE licenses for 3800 voice gateways. I have checked in the CCW and unable to find out the part number. The part numbers for 2900/3900 are available. Kindly let me know how I can order these Regards Rathe...

Ratheesh Kumar · 05-14-2015

Hello Folks,I am stuck with the below scenario. Customer is looking for a detailed call information for all the calls on the CSQ live. For instance, if there are 10 callers waiting in the queue, the agents should have the ability to view the details ...

Ratheesh Kumar · 11-14-2012

Techies, I have configured EMCC for CUCM 8.6+CUCM 8.5 cluster. The customer has CUCM 8.6/8.5 integrated with one AD. So the users are same spread across both clusters. I have followed the cisco support channel youtube video. When I am trying to login...

Ratheesh Kumar · 03-31-2023

Hi there I am wondering did you check for Adsync services and try restarting them. Hope this Helps CheersRath! ***Please rate helpful posts and if applicable mark "Accept as a Solution"***

Ratheesh Kumar · 03-21-2023

Hi there Please check if you are hitting this CSCvi79782 Intermittently MediaSense XVCRMAN thread is not reading the audio packets in case of SRTP calls Symptom: Either the "Zero Size Track" recording generated on MediaSense Search and Play page ...

Ratheesh Kumar · 03-18-2022

Hi there You have to open a support case - https://ciscocert-learningatcisco.force.com/s/?language=en_US Hope this HelpsCheersRath!***Please rate helpful posts and if applicable mark "Accept as a Solution"***

Ratheesh Kumar · 03-14-2022

Hi there Whats the model of phone and CUCM version you are running ? This might be a firmware issue of phones. Try updating firmware to the latest and give a shot Hope this HelpsCheersRath!***Please rate helpful posts and if applicable mark "Accept ...

Ratheesh Kumar · 03-14-2022

Hi there If you read the Cisco definition for Abandon calls - Abandoned Call Detail Activity Report - Provides information about abandoned calls; a call is abandoned if it is not answered by an agent and the caller hangs up (even if the caller has no...

Member Since	‎02-14-2007 12:56 AM
Date Last Visited	‎10-24-2024 01:37 AM
Posts	1,431
Total Helpful Votes Received	3828

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User Activity

Jabber-Chat room

Speed dials in 8961

CUBE licenses for Cisco 3800 routers

CSQ Caller info - CCX

EMCC with Single AD Integration

Re: Webex control hub - Azure AD Wizard - Groups synchronization

Re: ERROR: Zero Size Tracks in media sence .....make me crazyyyyy

Re: cisco login / tracking system / "your account has been suspen

Re: Cisco ip phones not getting the correct time

Re: UCCX abandon call behavior