About janinegraves

janinegraves · 06-09-2023

I have UCCE/CVP 12.6.1 lab system for teaching classes with CVP, OAMPServer, ReportingServer & CCB Servlet, and IIS MediaServer all on the same VM. My CCB Servlet won't start up. It's worked in the past (I rollback to VM snapshots for class each wee...

janinegraves · 05-12-2022

Hi,Has anyone gotten VVB 12.6.1 to work with Google Speech to text or the Dialogflow Intent element?I have it working with the Dialogflow element, but it fails for Transcription and DF Intent. They're coming back with null pointer exceptions on the V...

janinegraves · 04-30-2022

Hi,I'm trying to export audio recordings from audacity to use with CVP. I hear silence when I call into them.I recorded as 8000khz, 16-bit PCM (also tried 32bit float), Mono.Export: Save as type: Other uncompressedHeader: WAVEX (Microsoft) - I'd be...

janinegraves · 10-28-2021

Customer needs to display the Call variables in Korean on the Finesse screen. Is it possible to do so? If so, what's required?

janinegraves · 07-10-2020

I think I've figured out how to compile CVP Java projects in Call Studio 12.5 using Java 1.8:1.In Studio 12.5, select the Window menu at the top and go to: Window > Preferences.2.In the left pane, expand Java, select "Installed JREs"3.In the "Install...

janinegraves · 10-09-2024

Yes, that's what they claim. I haven't tried this though.If you need more than one time range, then you can do it in an ICM script (or an ICM Admin Script) and set CourtesyCallbackEnabled to reflect that.

janinegraves · 10-09-2024

No, I never tried that. But you can assign the data into PV's. Or you can configure FinesseAdmin - Call Variables Layout to display any of the user.microapp.FromExtVXML[] array entries. You just select Custom and enter .microapp.FromExtVXML[0] ...

janinegraves · 10-09-2024

Those time slots in your picture are in the CallbackEntry (not CallbackWait) app in the SetQueueDefaults node. They are one way to limit the days/times to offer calls back.

janinegraves · 09-13-2024

I'm uploading the java source code for SFTP. You'll need to download the driver jsch-0.1.54.jar from internet (you may need a different version).You'll have to compile it with your version of java. No guarantees - test completely before using.

janinegraves · 09-13-2024

Bill, in the enhancement request perhaps mention that Cisco employee Sam Barnhouse provided them with the sftp element code about 5 years ago.

Member Since	‎04-11-2006 11:59 AM
Date Last Visited	‎10-09-2024 08:26 AM
Posts	905
Total Helpful Votes Received	820

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CCBServlet won't start UCCE/CVP 12.6.1

Dialogflow ES and CVP 12.6.1

audacity help needed for cce/cvp audio

finesse Korean characters

Compiling Java in Call Studio 12.5

Re: Create Variables - For ending CCB formula

Re: CVP UCCE 12.0 Payload

Re: Create Variables - For ending CCB formula

Re: SFTP Support for CVP

Re: SFTP Support for CVP