Voice Systems and Accessories - Small Business

Hi all,I've got a mixture of 504 and 501 sets connected to our UC 560. We've been running for about 2 months now, and I've seen this happen twice. More or less, all of our phones will reboot themselves. I haven't actually heard any complaints from us...

I've been fielding a bunch of questions regarding the UC320 over the past few days and this one keeps cropping up.Is there any plan to support pulling a URL in for music on hold? There are the two options of line in and internal, but I have had three...

I have a customer with a UC520 that has two analog lines in. Frequently both lines are in use and they are missing calls. I suggested it might be time to add another line. They called the Telco and someone told them that they don't need another line ...

Hello Everyone.  I have a question on blast groups in a multisite environment with the 8.2  software pack.  In this environment, a call come into Site B and is routed intersite to a blast group in Site A.  This works - all phones ring as expected.  T...

I have had 3102 for two years now, and has been using SIP connection all the time  with no problems.Today I tried to add PSTN  that is provided by Comcast ARRIS modem. SPA won't detect line as active. I implemented dialing rules and am getting busy t...

Hello, I want create a custom script for the AA. In this script i create a variabele with de caller id, now i want to create a if statement that looks only to the first digits of the number (the international number). How can i create a working condi...

We just updated the firmware on all of our SPA504G phones to version 7.4.9c from 7.4.3 - the primary reason was to fix voice quality issues.What happend to the SoftKey setup?  After the firmware update all of our custom softkey setup is gone.  We use...

Hi all,just a little suggestion. I setup 2 groups on my uc320- Reception- ProductionThe first one gets the incoming call for 15 seconds. If nobody answer also production group rings.Is there any method to pick up the call from production before the c...

Hi all,I've a little issue with address book on UC320. I just loaded a CSV file into the external directory and I have 2 questions:1) Why only 100 slots? Is there any way to break this limit?2) From SPA502 phones the contacts are displayed not alphab...

Hi, I've bought a SPA2102 yesterday, and I've upgraded it to the lastest available firmware version: 5.2.12.I've configured and tested it and everythings work fine, but I would like to know if there is the possibility to have 2 Voip account on only 1...

I got the spa9000 and spa400 with 2 pstn lines. how do i make line 1 roll over to line 2 when im on line one?  like a call waiting sorta setup. Iv been reading around online and in the admin guide but im unable to find any info on it.

Hello,we are a service provider and our customers buy their ip phones from internet retailers, maybe used ones from ebay, but certanly not from us. We would like to use the SPC format so we can --target to the different mac (there are passwords).1. T...