Hello,I'm using a call queue on a structure.I'd like the main operator to be able to forward all calls in this call queue to voicemail in the evening from an 8850 phone.I can't find a way to do this manually from a phone.I don't want to manage it thr...
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Hello,I need to install a site with five DECT 6823 handsets and three DECT DBS210 (multicell) base stations.The 6823s should be able to roam from base station to base station while traveling.I don't understand how to configure the system.All three ba...
Hello. I hope everyone is well. I'm in the process of migrating from CUCM to Webex Calling. My client has 5 CUBE 4331, and I've already asked them to purchase the SEC license and upgrade to 17.12.2 or higher. Additionally, my client on that same gate...
Hello everyone, my engineering team is doing a Proof of Concept for Webex Calling in one of our customer. Customer is currently using CUCM for on-prem solution, but is interested in switching to Webex Cloud Solution for their Collaboration. In the cu...
Hello Community Members,I am using macbook pro 2019 model (intel) in my office. Recently I am facing system hanging and lags, when i attend any meeting or when i share screen in my meetings. I have checked my internet speed and its pretty good. Does ...
In the Webex app in Settings > Audio, the Ringers and alerts setting is set to "Follow system setting" which shows my earbuds connected. (see pic).In Windows 11 audio mixer settings, output and input are set to my earbuds and Webex output and input a...
If the Webex application is no directly opened, the phone will not ring and will only ping a miss call. Only rings when the application is opened on the home screen. tried re installing the application but the problem comes back shortly after.Any fix...
Hi , We have Webex Calling with LGW in Australia and using CCP for the NZ number . CCP have provide us the NZ number for our agent and the incoming and outgoing call for the user with the NZ number is working fine. However i am having issue to have ...
Hi,I did a GET call to List Recordings For an Admin or Compliance Officer and got an empty response. I have full admin and webex site admin and Advanced troubleshooting roles in Webex admin portal. I created an app integration with all possible scop...
Subject: Need Help Finding Agent State Chart After Webex Dashboard UpdateHello,Our team recently experienced the Webex dashboard update, and I'm having trouble locating some critical functionality that we used regularly before the change.Specifically...
We have a hunt group for our customer support line to ring simultaneously. Whenever an end user calls the line that routes to the hunt group, we all can answer the call through webex calling, but we can't answer on the phone. We have had to answer ca...
We have one customer whose phone calls (T-Mobile) come in as anonymous when they call our Cloud Webex System. However, when they call different providers such Verizon or T-Mobile, their number shows up just fine. Any suggestions as to where the issue...
Hello Webex Community, I am facing an issue with the Whisper Coach feature in Webex Contact Center. When a supervisor monitors an agent’s call from the Agent Desktop (Supervisor Mode), the Coach button is missing. Here’s what I have checked so far:...
We have 10 polycom soundstation 6000 have stopped working on our Webex calling. Support document state end of life March 31 2025. The units on site have stopped working March first. Do anyone have the same issue and is there a work around to make the...
Hi Community I have a question: Can I configure 2 Local Gateway in HA for a Site Survivability for Webex Calling scenario to ensure the telephony service in a failure case? Thanks for you support Regards
