Hello Community Members,I am using macbook pro 2019 model (intel) in my office. Recently I am facing system hanging and lags, when i attend any meeting or when i share screen in my meetings. I have checked my internet speed and its pretty good. Does ...
Forum Posts
In the Webex app in Settings > Audio, the Ringers and alerts setting is set to "Follow system setting" which shows my earbuds connected. (see pic).In Windows 11 audio mixer settings, output and input are set to my earbuds and Webex output and input a...
If the Webex application is no directly opened, the phone will not ring and will only ping a miss call. Only rings when the application is opened on the home screen. tried re installing the application but the problem comes back shortly after.Any fix...
Hi , We have Webex Calling with LGW in Australia and using CCP for the NZ number . CCP have provide us the NZ number for our agent and the incoming and outgoing call for the user with the NZ number is working fine. However i am having issue to have ...
Hi,I did a GET call to List Recordings For an Admin or Compliance Officer and got an empty response. I have full admin and webex site admin and Advanced troubleshooting roles in Webex admin portal. I created an app integration with all possible scop...
Subject: Need Help Finding Agent State Chart After Webex Dashboard UpdateHello,Our team recently experienced the Webex dashboard update, and I'm having trouble locating some critical functionality that we used regularly before the change.Specifically...
We have a hunt group for our customer support line to ring simultaneously. Whenever an end user calls the line that routes to the hunt group, we all can answer the call through webex calling, but we can't answer on the phone. We have had to answer ca...
We have one customer whose phone calls (T-Mobile) come in as anonymous when they call our Cloud Webex System. However, when they call different providers such Verizon or T-Mobile, their number shows up just fine. Any suggestions as to where the issue...
Hello Webex Community, I am facing an issue with the Whisper Coach feature in Webex Contact Center. When a supervisor monitors an agent’s call from the Agent Desktop (Supervisor Mode), the Coach button is missing. Here’s what I have checked so far:...
We have 10 polycom soundstation 6000 have stopped working on our Webex calling. Support document state end of life March 31 2025. The units on site have stopped working March first. Do anyone have the same issue and is there a work around to make the...
Hi Community I have a question: Can I configure 2 Local Gateway in HA for a Site Survivability for Webex Calling scenario to ensure the telephony service in a failure case? Thanks for you support Regards
I am using webex, teams, and cisco finesse for remote training purposes. My trainees use TEAMs to share her audio and screen. They use webex to support finesse and answer calls in finesse. The audio and screen sharing is perfect until they conferen...
Resolved! Webex Calling Training
Where can I access training on webex calling for the end user? There is very little out there. Thanks.
We're in the early stages of rolling out Webex Calling to our organization. I am trying to wrap my head around how exactly the Azure AD sync is working.We have it connected to Azure, and it is successfully syncing but it's a bit of a mess. We have it...
HiWe are trying to register our local Cube router in Webex calling but the gateway keep going offline. When we enrol the gateway it goes online for few minutes and then it goes offline. The cube has a public ip address that is use for the connector.