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Hi AllI hope someone can possible assist me here ,we have a CUCM version 11.5 that has a Trunk to a Genesys server ,problem is that randomly the Genesys server sends a SIP Invite with a malformed x-farenaddr in the From field. Below is an excerpt of ...

Hi all,   Simple question really.  In the JTAPI docs it says... Provider.getTerminals()This method returns an array of terminals that are created for the devices that are administered in the usercontrol list in the directory. Refer to the Cisco Unifi...

tleask by • Cisco Employee
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I’m trying to iniate a silent monitoring session using TAPI in my admin C#/.NET application. After creating the CCiscoLineDevSpecificStartCallMonitoring object and filling in the parameters, the call to lineDevSpecific consistently returns the LINEER...

tevans2 by • Frequent Visitor
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Hello,My script, after all choices and decisions, transfers the call to an huntgroup with two members on it with a timeout of 30sI´d like to play a message after 25s of no answer and I´m using the "set callInfo(alertTime) 25" .I was expecting to rece...

Robert H. by • Visitor
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I'm wondering, when a CUCM goes down, calls are retained, right? Are there any message sequences that show what to look for? And what elements would change? I'd assume the globalCallId is retained. Bug, getCallmanagerId would return a different Id. A...

I have to make one of my applications HA capable. So, in order not to lose anything when an instance goes down, I use shared data structures and keep my CTI RPs and Ports monitored by two applications. That works fine, both instances get the calls. H...