07-23-2009 03:16 AM - edited 03-14-2019 04:23 AM
We are having the HIPCC infrastructure with the following
ipcc hosted 7.0
cvp 3.1
ccm 4.1
cti 7.0
recently customer wanted to have auto answer feature, so we enabled through the agent desktop settings, but customer wanted to know atleast one or two complete ring before call get answer automatically.
If any one gone through this experience kindly share your ideas.
07-23-2009 04:08 AM
07-23-2009 05:21 AM
You could change it from ccm instead under directory number configuration. If you set auto-answer with headset, if agent is using headset, the agent will hear one beep then will be connected to the caller. If Agent does not use headset the agents phone will ring until call gets answered or when it bounces to next Agent
07-29-2010 01:28 PM
Can you tell me if this will work with UCCX 7.01 SR5 with Call manager 7.5.1? I have a customer that wants to do this
Thanks
07-30-2010 02:04 AM
I think you mean UCM ver 7.1.5?
Yes - it should work with this version.
07-29-2010 04:16 PM
so we enabled through the agent desktop settings ....
I never use that one. Much prefer the CUCM setting with the beep.
DAFitzgerald - it will work for you. It's really only suitable for headsets (that should cover almost all call centers) and agents do have control over it. If they forget to press the little button, it's not engaged. And they do forget ....
Regards,
Geoff
11-29-2011 06:14 AM
we are using UCCE8.0 with autoanswer enabled for agents and CCM 8.0 . I have enabled autoanswer with headsets on CCM but still I dont hear any beep when call comes in.
any suggestions ?
Regards
Irfan Tariq
11-30-2011 01:51 AM
hi
We solved the issue by upgrading Firm ware of phone 69XX to 9.1.1 now we are getting beep sound with autoanswer feature.
Regards
11-30-2011 06:35 AM
Good info. Thanks.
Regards,
Geoff
06-06-2013 08:05 AM
One correction on this. You actually can have it both ways with the CUCM auto-answer. If you have auto-answer selected on the DN. You will hear the zip-tone or three beeps. Followed by a ringback. This ringback time can be adjusted to however long you want it. The default is 1 second. It's a service parameter called 'auto answer timer'. If you wanted 2 full ringbacks you could adjust it to 7 seconds.
09-11-2018 11:08 AM
05-30-2023 11:46 PM - edited 07-02-2023 11:01 PM
Has below cases been addressed/resolved in UCCX / UCCE now related to Auto Answer of calls
- Play a beep/ring to the agent on auto answer ( Activate enterprise wise beep in CUCM is not an option accepted by client )
- Support Cisco Jabber Soft Phones
- Support both SCCP & SIP based Cisco IP Phones
Application Video : https://www.youtube.com/watch?v=AifrChviM9A
06-01-2023 08:28 AM
@PTS , please don't spam the forum with the same exact question in multiple posts.
As far as your question, if you setup the individual agent's phone in UCM as auto answer, they should get a brief notification.
06-02-2023 03:28 AM
Sorry,I didnt mean to spam the forum.I will take care not to post same question repeatedly.
Regarding my question : Configuration of Auto Answer in UCM is not an option as it will answer all calls(Internal & external/IVR) in the agent extension.
Need is to auto answer only external/IVR calls.
06-02-2023 01:52 PM
Can you explain that a little more. Why would someone to be calling an agent on the ACD/IVR line, wouldn't you want that to be used exclusively for ACD/IVR calls?
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