Hi everyone,I am working with Cisco Unified Contact Center Express (UCCX) and have an external MRCP ASR/TTS server integrated with UCCX. The MRCP services are currently in service and working.My requirement is as follows:A caller calls the UCCX appli...
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hello, in my lab i have integrate uccx with ccp without any problems and everything is ok.But when i try to send an email from outside the mail still on ccp and not delivered with cisco fineese and in my fineese it showing "There are no active chats ...
Hello, I'm relatively new to WxCC Analyzer reports and come from a CUIC background. In the CSQ All Fields report, we need to split the consolidated Interval column into two separate columns so that date and time metrics can be reported on and filter...
Hi all,I am relatively rusty on the Contact Centre space (last touched UCCX in 2017) and need some advice.I have a customer running UCCX 12.5.1 SU2 ES04, who is experiencing disconnects with agents on Finesse, and according to the reporting I see err...
Hi everyone,I’m running Cisco Unified Intelligence Center (CUIC) 11.5.1 with UCCE and have run into an issue that I have not been able to resolve.Following an IP/network change, I need to update the server/IP information for my UCCE Real Time data so...
HelloI am writing a script where a call must be connect to a specific agent. So customer calls a specific number and from the number I have to find the agent name. This is possible with the GetUser step from the script, I have the called number, and ...
Hello, I am looking for some help with passing 500-443 CCEAAR Exam: Advanced Administration and Reporting of Contact Center Enterprise. I have taken the exam twice and although they dont give you a score, based off of the report section analysis perc...
Hello,I have a Cisco 12.5(2) PCCE setup. I finished configuring all the components, and now I am trying to add them to the inventory. I need to first set the deployment type to PCCE 2K mode. After this i am asked to enter the credentials. I already a...
Does Webex Contact Center integrate SDKs of Jabra, Plantronics etc into their Browser, to allow Headsets to accept CC calls using the Headset buttons? I could not find anything on it, so i would assume not?
When I try to log in an agent on the Finesse server of UCCX 11.6, I get this error:Authorization failed. Contact your system administratorWhere's the problem coming from?Also, our CUCM version is 11.5
I need to make changes to existing agents listed in the Webex CCE portal. Is it possible to execute a bulk edit for agents there or is it an available option in configuration manager to perform the same function?
I started exploring the Webex CCE Portal Callback, which is better compared to the CVP based CCB.I am trying to build a custom reports for the Portal CCB but wondering where the all the real time and historical data is stored for Portal CCB ?
Hello Team,We have noticed that the Client Tools Connectivity, Client Tools SDK, and SQL Client Connectivity SDK features are no longer available in the SQL Server 2022 Standard installation media when installing SQL Server.According to the Cisco PCC...
HiWhat report and or avenue can be used to determine which agent received an email and if they replied. Thank youZyra
Resolved! Auto Accept for Outdial calls from WxCC?
Not a question only for WxCC, but the use case is there: When an Agent starts an outdial call, he first has to accept it in his Webex Client. Is there a way to eliminate this additional click by somehow being able to enable Auto Accept in the Webex C...
