Activity in DevNet Collaboration
UCCX - Remote hosted gadget?
I'm very curious if UCCX allows gadgets to be hosted remotely. I've always had to punt because it doesn't "just work" like it does in UCCE, so I've just assumed that it's hamstrung in this regard. But - can it? Can I use a tag like this (assuming the...
Resolved! Finesse Logging
Hi Team,Some Quick Question on Finesse Gadgets Logging , i will going to step up finesse Logging for Gadgets , can you guide me on this one ,please please .. If you have any sample code for Logging Finesse Gadgets please share me , help me on this . ...
Resolved! Finesse gadget technical details
Based on documentation - I see finesse is using Shindig - Getting Started but it is retired now. So, any idea will this be changed in future?
Enabling SSO in Custom Finesse Web Client for UCCE Setup 12.6.2
Hi, We have already built Custom Finesse Web Client in which Web Client sends request to our middleware and middleware communicates with Finesse Server using Finesse REST API using Basic authentication. Now our existing customer wants to enable SSO f...
UCCX 12.5 Call Script for External Database
Hello Team,Good Morning.We are planning to deploy UCCX 12.5 for one of our customers, and they want to use the Live data information for their customers if they contact on their published number. So I'd want to request if anyone can assist in develop...
Resolved! GAXL
Hi,can anyone explain what GAXL is? Reference seems to be a comment in a response to calls like listPhoneButtonTemplateResponse.<!--This API has been processed by GAXL not AXL-->this is not in all axl responses. Annoyingly the namespace has changed f...
Resolved! Cisco finesse API Queue Empty Values
Hi!We have UCCE 12.6.2And all values in /finesse/api/Queue/id equals "-1" when there are not any agents logged in this skill-group.When there are somebody one (even in "not ready") - all's fine.Does anybody knows if it's normally behaviour? And, if y...
Incorrect finesse eventdata on dialoghandler for “onCollectionDelete”
When customer drops from the voice call, finesse event data on dialog handler for “onCollectionDelete” is returning incorrect data for participant representing customer Tested Scenarios: Agent and customer on a call, and customer dropsAgent1 and Ag...
UCCX API Queue stat
Hi all,we want to build own monitoring for current queue stats for UCCX 12.5.I have found in older posts that /finesse/api/Queue/<id> is not supported, and if i try it I just get all values with -1Also found that :9443/realtime/VoiceIAQStats would wo...
Take snapshot using API in Cisco room device using MTR mode
Hello everyone, I'm trying to capture a screenshot from a Room Bar using the API below: http://<hostname>/web/api/snapshot/get_b64?SourceType=localMain&SourceId=2 I understand that this requires RemoteMonitoring option key. If i purchase this option ...
Need assistance in fixing the uccx script
We have one script that was downloaded from the old UCCX 8.6 system and then uploaded to the new UCCX 15 system. When using this script, I am unable to answer calls from the Finesse desktop, although I can answer the calls from the phone. The other s...
Resolved! Retreiving Call data using JTAPI
Hi,I am working on retreiving call related data using JTAPI. I was able to get few fields using few classes in the JTAPI library. But I was unable to get the information such as Campaign name, Campaign Id, Call Started time, Disconnected Time, Durati...
CUCM configuration tracking system using Python
Interested in building Cisco Unified Communications Manager (CUCM) change tracking system using python? Feel free to try the code in the below GitHub page and let me know your thoughts.https://github.com/usharanig92/Cisco-Unified-Communications-CUCM...
How can I know if the customer call has ended fully?
I have a requirement to invoke an API once the call with customer has ended FULLY. I am trying to implement this on WxCCE. i.e. Scenario1: GIVEN Say customer made an inbound call and was answered by agent1WHEN customer hang up or if agent1 hang up ...
Unblock the IP from Cisco Expressway using API
Cisco Expressway provides secure mobile remote access solution to connect users from public network to the enterprise voice and video communications infrastructure. These servers has a intrusion protection system to scan logs for malicious patterns a...
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