Intelligent Automation

Original post by William Culley8:29am, May 17 Hello,I am trying to setup an email notification when a task that uses an agent fails, but choosing the Failure Email option for the task does not appear to work.  I've tested the email template on other ...

Reporting on who delivery canceled a requestWe have a service that has had several requests that have been ‘delivery canceled’.  Is there any way to report the person (performer) that canceled the requests?  There looks to be no information on the Mo...

error in publish_fdr_pkg.cmdDoes anyone know what could cause this error in publish_fdr_pkg.cmd?INFO  Executing ScriptPlayer… INFO  An existing project is being opened. INFO  BME-SP-0013  Unable to open an action log document. INFO  Check messages to...

rcfetch documentation?Does anyone know where nS publishes documentation on the rcfetch call?  I found ISF documentation on their tech document site, but it does not provide any info on their rcfetch call.Thanks in advance.

2008.2 Webservice APIWe got the approval working via the Req Approval Webservice in 2008.2.  Othan this code, you need to add the user that is used in the call to Role of ‘WebServices Integrator’ in the Administration Module. This example uses SSO in...

No Action Buttons available for up to 1 hourHas anyone experienced this behavior when testing services? If you have at least 2 levels of approval and do the 1st approval, the next approval is assigned to the person, but they do not get a [Approve] or...

Having a dynamic SLA/due date on a plan taskThe catalog at the moment does have the ability to trigger a task on a schedule start date selected on the form itself using a date field. I would like to however have a task created right away (as normal) ...

SMTP settings?Where is the setting for the SMTP server used by RC to send all of the notification emails?  We want to prevent one of our development instances from sending email and can't find the setting.  We tried changing the value in the newscale...

rcFetch in 2008.3Hello,We upgraded our production environment to 2008.3 in last Nov. A few of our forms use composite queries in rcFetch function, example:rcFetch('Q1:M1, Q2:M2','Q1PL=P1&Q2PL=P2|P3|@Q1.R1')where,Q1 = 1st SQL query,Q2 = 2n SQL query,M...

Best practices when making service requestsWe've been working on moving our old services that were built with an different service request tool into RequestCenter and were wondering if anyone had any thoughts about best standards or practices for the...

List of KeywordsIn RC 2006 is there a way to display/report on the keywords entered for each service? We are looking to manage the keywords associated with services and make sure we are consistent, as well as making the search function more user-frie...

Original post by Miriam Rubin 2:48pm, April 27   I would like to import a csv file into my newScale application.  Based on certain field values, I would like to create/update a service request.  Is this possible? What is an alternate solution to merg...

I have a bunch of dropdowns that I want reset if a user flips a radio button to a different value at the beginning of the form.I have a Yes/No radio button presented at the beginning of the form.  When the radio button is clicked, dropdowns apprear w...

Hi,I am trying to set the list of values for a Radio button field using the setValue() method. Though it has assigned all the (3) array values to the text field by separating the values usign a coma, there is no display when I change the Input type ...

Looking for some feedback....We are curerntly looking at gathering some feedback about moving forward to either Service Pack 6 or Service Pack7 from 2008.3.  Unfortuately, we need to move quickly so we probably won't be able to wait for the much anti...