IP Telephony and Phones

Hi,I have a Call Manager 5.1 trying to establish a MGCP connection with a Cisco 2801. I think that I perform all the steps correctly, but the following message appears: Rejected. Unknown MGCP Gateway. NotEntryinDatabase. It seems that the Gateway con...

Since Caller ID can only be delivered using a MGCP gateway and not a H.323 gateway, can two seperate Call Managers register to the same MGCP gateway?

Hello,I had a feedback from a client that it is quite interesting. He is using a CCM Version 5.1 and was wondering if the Route Pattern could be disabled on the CCM configuration page. Apparently, this is not possible, is it in other version or is th...

Anyone seen 3.1(MF.G2) load on new 7940 phones, it?s not updating to 8.0(7), none of my 8.0(5) phone are updating either, default load is correct at 8.0(7)(I uploaded cmterm-7940-7960-sccp.8-0-7.cop.sgn with no issues). Also on load 3.1(MF.G2) the L...

Hi,Suppose this situation: I have 7920 phones I would like to know their status through 7940 BLF buttons.The 7920 phone DN (ex:444) is different from the "Telephone Number" I filled on the user configuration page associated to this 7920 (ex:#444).Sho...

Hi,Does anyone know how to make ViewMail 4.1 work with Outlook 2007 or if there is a new version of ViewMail that will work with Outlook 2007?Any info would be appreciated!Thanks,Scott Turner

Can I move transaction log and sql database event if I have a unity failover or I need to do something before moving the database?

Is it possible to upgrade IPCC 3.0(3a) to 3.5(1) without having to upgrade the rest of our CallManager cluster? We are running CallManager 3.3(5)sr2

Hi, We are running IPCCX with 4.0. I need a clarification Regarding The Report:"Detailed Call by Call CCDR Report".In which three Calls (from same caller ID)are sent to three different agents with same Node/SessionID/Seq.No and the same Start/End tim...

Hi,I have noticed a strange problem with our IPCC Call Centre. There are 4 E1 PRI per Voice gateways, connected formerly via MGCP to a CCM Cluster. The calls are coming in and are connected, but the caller hears only a dump ringback, or just somethin...

If someone calls our main number in our office, they are gven an option to type in an individual's name (if caller doesn't know their extension), but if I type in a particular user, it does not recognize it. where do I look at in callmanager 4.1 to c...

Hello, I am using CM 6 with the AC, so I hope that it is similar to the 5.X implementation of AC.My customer is looking to queue calls after the 4th call comes in, which isnt difficult, but I would also like the call to go to an Call Handler in Unity...

Hi, We are having two Call manager clusters. Suppose Phone 1 and Phone 2 are connected to Cluster 1 and Phone 3 and Phone 4 are connected Cluster 2. When Phone 1 calls Phone 3 in Cluster2, and try to take Phone 2 in conference, Phone 3 in Cluster2 w...

Do we still need to do anything for DST when change the time back in Nov? We have applied patch in March.