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LMS 4.2 User Tracking for Avaya IP Handsets and Connected Devices

I manage an environment that makes extensive use of Avaya IP phones and it's frustrating that this seems to limit the usefulness of the User Tracking application within LMS.

We configure the switch (2960) ports connected to the handsets as dot1q trunks with the associated PC being connected to the switch built into the phone.

Having done some forum research it seems that UT only adds an entry for a device connected on a trunk port if it is a Cisco IP phone, not anything else.  This is frustrating as it eliminates a large part of our network from being recorded in UT and is doubley frustrating since the PC connected to the switch on the phone also isn't recorded.

Is there any way to get around this problem that anybody is aware of?  Thanks

 

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