Other Collaboration Subjects

Does anyone know an easy way to make a summary bill from ART for departments. We set up department codes for each user. However there is no way to print a single report and break it by the department code.Also is there some sort of multiplier for typ...

as a result of a need to upgrade our mail server to exchange 2000 before we have time to upgrade our unity I have come to the following solution. Can someone advise on whether or not this is sensible/feasible.Our current setup has us setup in Voice m...

Is there a way to have the system send an event or launch an external app when some one dials a certian phone number. I want to develop a way to send an alert when some one dials 911. So it would be VERY important that the system continues to rou...

Is it possible to make the "Dial" URI include another softkey function?I want to do something like:DialPickupNNNNAll from one softkey being pressed. I know that I can program a specific Dial:NNNN function, but that won't get the pickup feature inclu...

I have a tapi code, which simply make a call. If I run the CISCO softphone in the background, the application is running fine, I can hear the voice from speaker and talk with the microphone. However, if I don't run the CISCO softphone, I can still m...

I am using TAPI 2.1 with ciscoTSP to create a softphone. There is no speech after connection. Anybody knows the problem?Thankskevin

Hello,I'm writing some FAQ pages to be used on a default profile for a logged out phone when using Extension Mobility to explain how to use it etc.I'd like to use the above object so I can use ? icons next to each of the menu items / questions. The q...

I am running CRA 3.02 and I want to force the customers to have to enter an account code before they go into the queue. I also want to be able to look at and print reports though Historical Reporting. Any help ,links or config notes would be helpful....

Hi, I have a major problem with CRS 3.0 and CCM 3.3I have a routing point send the call to a CTI port, annd I use IP IVR to determine what this particular caller wants. Unfortunately, so of the callers come without an ANI, so I need to somehow to ret...

Hello, I already have ITS 3.0 up and running on a Cisco 1751-V with IOS 12.2(15)ZJ. I would like to enable the Auto Attendant Functionality using the its_Cisco.2.0.0.0.tclscript. I already have all the files in flash but it is possible to use that s...

Does anyone have any inforamtion on where to look at some examples of Post CallManager Installation documentation? I would like to give the end user some usefull information about the system recently installed. Both technical and non-technical.

I want to caller can select either 1,2, or 3 to go to several contact numbers depend on his need.ex)press 1 : Cell Phone press 2: Home Phone.I have IP Phone model is 7960 and unity server/callmanager running.Any idea how to setup?

Is it possible to do a fresh install of 4.02 on a current 3.x system instead of an upgrade? We purchased an upgrade to 4 but we want to wipe the system clean and do a fresh install.