TelePresence and Video Infrastructure

Is it possible to downgrade a Codec Pro from RoomOS 11.5 to ce9.15?

In Webex CH there's an option under support of a device that allows you to remote access the device. This feature has been enabled under device settings in CH, but when using the feature it seems to only work when device is not provisioned. Unable to...

Hey guys, is it unhealthy for the Cisco Codecs to actually turn them off during the weekends? We have set up the standby mode on every device but one of our clients would like to turn off the device completely in order to save electricity, so my ques...

Hello Guys, We have Quad Camera and PTZ4K connected to Coded EQ. I want to enable Multi camera director. However, I am not able to select Multi Camera Director Mode  on Cisco Touch Panle. Device is registered to MTR. Attaching video and document whic...

Hello team, I have 2 expressway-c in cluster, and I need to move from one host to another. I don't have vmotion. My procedure was: take the backup of both expresswaysre-install the same exp-c version on the new host.restore the backup After that, I g...

Hi,I have a client wishing to use Cisco end points for their UC in MTR mode, and also integrate it as much as they can with the room control systems (Crestron).I have seen in RoomOS for Collab Devices (cisco.com) there are several xapi commands that ...

Hello everyone, I am preparing to set up a meeting room using a CS-KITPLPTZ4K-K9 kit and an additional CS-CAM-PTZ4K camera. And I want to ask how to connect them in 1 room to be able to control both cameras. Can it be controlled independently? I have...

Hello, The following error message is appearing randomly on the screens of a customer's telepresence codecs: "HTTP ProxyThe system is unable to connect through the configured HTTP Proxies" The customer is asking if a custom alert dashboard can be cre...

I need to control two CS-CAM-PTZ4K cameras that are connected to a Webex Codec Pro via a Crestron control system.The Room Navigator is able to control both cameras, however, RS-232 commands from the Crestron to the Codec Pro for CameraId 2 return "Un...

Is there a way to use a location of a presenter to trigger a camera switch with preset zoom and angle?Ask is to use a camera trigger like what is used in Presenter Track to trigger a switch to a second camera and have that camera be zoomed in to a se...

Does anyone's knows where to configure Expressway SRTP ciphers or what SRTP ciphers expressway support.Could only found SIP TLS syphers on Maintenance --> Ciphers --> SIP TLS ciphers but nothing related to SRTP ciphers. 

Room Bar setup as a personal device in Control hub will not allow sharing via the Webex App within a call. You are able to share when not in a call and you can share in a call using the Proximity App. This is the case even for the person to whom the ...

Hello,I have 2 Rooms with 2 Samsung Flip 2 and a Cisco Room Bar Pro and a Cisco Room Kit EQ.Now i have the problem that the Flip 2 wakeup the Cisco Codec every 10 minutes when the system is in Sleep Mode.If i unplug the USB Connection from the Codec ...

Moving a Room Kit Min from TMS to Control Hub. This is in a personal office, so we want to assign the device directly to the user. However, the Kit says invalid code every time we try to enter it. The unit has been factory reset. We then set it up as...