Unified Communications Infrastructure

After reviewing the Cisco article for Migrating from Exchange 5.5 to Exchange 2000, some clarification on when the old Unity server and mailbox migration steps take place during the procedures is neededWe are planning on going with Exchange 5.5 and 2...

Which is the difference between Cisco Unity Platform and Cisco Unity Bridge Platform

I have a customer that recently upgraded to 4.0.4. They are running in a Unified Messaging environment with Domino. When they recieve a voicemail and listen to it on the phone, the timestamp is correct. When they view the message on their Notes cl...

What are the steps necessary to upgrade unity hardware and migrate the data to a new server as well as upgrade Unity from 3.1 to 4.0? What about server names, IPs, etc? Please point to any documentation for this.

We are going to migrate unity 3.1x to unity 4.x. We want to set a lab first to test the migration process to make sure everything is OK. My question is how I can get a USB dongle for the lab?I don't think cisco will sell this anymore? right? I happen...

We are trying to import 500 users from AD into Unity using the Bulk Import Tool.Unfortunately, the AD records contain numbers in the format (xxx)xxx-xxxx which causes the import to error out.What I had hoped was that the records would come up with ei...

Hello,I've deleted a unity subscriber and try to import him back again. I receive a 0x80070005 error when I try to do it by bulk import exchange (2000). Eventlog says: AvDSAD-Service could not change Object:Type: AVOBJECTTYPE_MAILUSERName: CN=First L...

I am trying to design a Unity 4.0(3)System.It will be integrated with CCM and Exchange 2000/2003 servers.1) Is there a way to have 2 Unity servers and have it set up for load balancing?2) Is having two Unity servers pointed to two Call Managers...

Hi all,My customer experienced the problem on adding new subscriber. When he clicks the add button on unity SA page, got the error message of "Can not find the server". I tried to use IP address instead of hostname, got the same error message. But I ...

I have a problem with Unity 3.1.5. Running CCM 3.2 and exchange 5.5.Basically the problem is this:Person leaves a voicemail for an extension at 10:00am. The owner of that extension checks their voicemail at 10:30am and Unity reports that there are ...

I am using a D/41JCT-LS card and the Dialogic software recognizes the card. Why is the circuit-switched option greyed out and unavialable in the UTIM when I try to set up the new integration? This is a new installation. The server is a Dell 1400SC...

I have a customer who went to add more TTS licenses (they have 8 and tried to add 5 more) and entered an incorrect digit on the MAC address. Now, the installation doesn't finish. It gives some error message like 'the license can not be used for thi...

Is there any way to forward a phone other than from the phone itself or the Cisco Call Manager user page?