Unified Communications Infrastructure

HiI have a customer running Unity 4.03 in a CCM 3.3.3 cluster. Their AA Call Handler is assigned the same extension as the receptionist's phone. At the end of the day the receptionist forwards her phone to voicemail and after hour calls hear the gr...

Folks, How can users change their password after the intial setup. Lets say they want to change their password after 1 month or so. Thanks,

Receiving an error when trying to update schema for Unity 4.0.3 UM install on Ex2K. ldif.err log reports the following:Add error on line 38: ReferralThe server side error is "A referral was returned from the server."An error has occured in the progr...

Hi,Have a issue where call transfer set up to call a cell phone # external to unity system. Have # permitted in restriction table. The transfer works if we set the transfer on the Alternate Call Transfer settings but not when standard call transfer i...

When I try to add a subscriber in Unity 4.03 it says I can't due to default call handlers. I try and use the latest version of dbwalker to recreate them and get the following error messages:********** Starting Subscriber Template Creation Process ***...

The default option when addresing reciptients when sending messages from Unity is by Name, if you hit ##, it will change and ask you for the extension of a recipeient. How can we reverse this and make if first ask for extension and then if you hit ##...

We are running 3.3 of CCM and 4.0(3) of Unity. We are in the process of moving from Nortel to VoiP and it seems that there is an intermittent issue with transferring from a Nortel phone (only our contact center has Nortel phones left) to Nortel phone...

When a Call hits the IP phone, if there is no answer we want unity to pick up the call, we want unity to let the user stay on hold or press a button to leave a message. Is this possible? And if so do we need a call handler?

I have a Unity 3.1.4 and I would like to change one of the system prompts. Specifically, I would like to change the prompt that says "transferring call". (I would like to replace it with a beep). This prompt plays when users have their supervised ...

HiWe're working on a Centralized WAN design for a potential customer who currently uses Captaris CallXpress (version 6 I believe) for unified messaging. According to their website the product supports sccp integration with CallManager so I'm wonderi...

I am in the middle of designing a Unity 4.0.3 System.To be integrated with CCM and Exchange 2000/2003 server.Has anyone tried 2 Unity servers pointing to two CallManagers in the same cluster . Additionally bothservers will have their own failover sy...

Does License Pooling allow Failover/Secondary servers to share user licenses with each other. For example, if I have 2 Unity boxes, assign 2000 users and 1000 users to them respectively. Can I also have the failover server for both Unity boxes assign...

Hi Gentlemen, I'm currently testing the CCM401 with Unity 403. A customer asked me if we send a call to a Huntlist and there is no answer from any member, Unity should take the call to the mailbox associated with this huntlist (called number). Or the...

This is for a very large deployment of Unity UM, we discover some error after the schema extension was run. We urgently need some suggestion rather this is a critical error that we have to roll back the schema extension before we move on.2004-06-12 0...