Unified Communications Infrastructure

I've just added a new user into Jabber, but when I try to sign into the client with her credentials, I get a wrong username or password error. I'm able to login to the client using my credentials. IM&P is synced with our Active Directory. I've verifi...

I have uploded ringtones in CUCM and used Ringlist-wb.xml for cisco ip phone 7821. I can see the song name on the phone, but i cannot play or set it. I tryed the same procedure for cisco ip phones 7975 and 7962,while i used Ringlist.xml and everythin...

Hello, I'm trying to identify the report which will provide these two stats "Per Agent", not as a summary. I can get the summary results with the "Common Skill CSQ Activity" report but that isn't what the supervisor is looking for. Any help is greatl...

hi all,   i have deployed BE6k : cucm, expressway C & E, and SX series endpoint  i configured B2B, following guide and succeed making call B2B SIP, from SX endpoint call spark or other domain via internet. But when i call from external endpoint (publ...

Unfortunately i forgot my CUC (CISCO Unity Conection) GUI Password. When i tried to reset the password i am getting an error message. Please refer the attachment for the error message and Support me to reset the same.

Could someone help me to configure sip trunk beetween openscape bussiness X8 and CUCM 10.5 ?. i have follow the guide https://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/984209.pdf. whithout succès. please help B...

Hello, I have install a CA certificate on a 2901 ISR router, everything goes well expect that I get a wrong end date when I enter: "show crypto pki certificates <name_of_my_cert>" Result: ...   Validity Date:    start date: 10:16:16 CEST Nov 9 2011  ...

Hi *,   I wanted to know, wheter an upgrade from CUCM 10.5.1 to 11.5.1(SU4) is considered a refresh upgrade or a standard upgrade. Personally I tend towards a standard upgrade, as of the reason that the underlying operation system still stays on RHEL...

We're running Attendant Console Standard 12.0.1 and we're not getting any presence information with the contacts.  We replaced the operator's Windows 7 PC with a Windows 10 PC and reloaded the Attendant Console Standard along with the TSP client. We'...

Hi All   I've inherited a Cisco phone system.  CUC has stopped answering calls due, I think, to licensing issues.  My CUCM server (which also hosts the ELM) has had its domain and IP address changed.  My CUC server has also had it's domain and IP cha...

Hi Guys, License part is still bit confusing for me even after working more than 6 years on Cisco UC. Can somebody help me out here. I have couple BE6Ks (for redundancy). My all contracts for hardware and software support have expired and I can't ope...

Gi, my name is Carlos and I want deploy telephony as a service , telepresence as a service  ....  I'm not sure if BE6000 can be use and deploy with multi tenant mode.   Thanks for your feedback

Hi All,   It's my first post and hopefully many more as I've stumbled across a number of issues during my journey of getting PCP in and working..  I'll try and post each question individually for ease of searching for other members.   I've installed ...