Voice and Conferencing - Small Business

Hi All,Please could someone assist. I have been asked to look at an issue that I don't fully understand.We have set up a generic SIP Trunk at a customer site and the outbound portion in working fine. I can't seem to get the inbound call to reach the ...

I need to block calls that will result in toll charges for the phone in the public lobby.  I tried setting the Class of Restriction for "From Phone" to user-local, but that doesn't block toll calls (1+ calls).  I can't find anything directly relevant...

Afternoon All A client of mine would like to handle calls better coming into the company, they currently have a UC560 setup with auto attendant that has voice files and directs users to the corrects area's, also have blast groups etc etc. i have hear...

Running CCA 3.2Calls are answered by AA, but does not respond to any dial tones. Calls do get routed to the receptionists at the end of the AA as configured.  Any suggestions? Thank you. 

We ran into an issue with with AutoAttendant (in Voicemail menu) on UC500. One of the options in custom IVR script is configured to redirect calls to an external PSTN number. But the calls get disconnected each time someone selects this option. I am ...

Hello,I followed instructions here:http://cucnw.blogspot.com/however, when dialing intercom I get a busy signal, even with out a speed dialPerson A intercom number 200 speed dial set to 201 (person B) Cisco phone 7970Person B intercom number 201 spee...

We have a UC560 that is our firewall and phone system. We need to allow smartphones like Windows Phone 8 to do email with our exchange server which is behind the UC560 firewall. How do I configure the UC560 to allow 443 email traffic through to the s...

Hi, I got a DL setup and when I want to send a voice message to that DL, I call my unity voicemail box then select to send a message to DL, record my message and send it. is there a way of doing it quicker? like having a dn i would dial then prompted...