Voice over IP

is it possible to have the working and non working hours in B-ACD config, also could you please let us know the below can be achievedIncoming call->check the working hours/non working hours(play closed prompt during non working hours)->reception(work...

Hello All,Our IVR resolution rate is decreased to 5%, out of 30K calls 28K calls are getting routed to agents, only 2K calls are getting resolved in IVR. and also Abandon Rate went up 7.7% (vs. target 4.5%) for the month of March.Can you please let m...

Hi gang,   I recently stood up a new VM cluster in our lab, running 11.5. I migrated all of the phones successfully, to a Subscriber.   Later, I noticed that the Corporate Directory was not working, and followed a few false leads that had me regenera...

I planning to upgrade our big meeting room, just want to confirm whether Cisco CUCM 11.0.1 support Polycom C8.how to configure it on this?Appreciate if you can share experience to me. 

Hello, new in this community. I just bought a used 7912 phone and can not reset it, looks like the factory reset option is avoided. Need some advice how to unlock the phone, I believe the phone was locked b y the last owner with the call manager.Thks...

I would like to know if Cisco Call Manager 10.5 supports Polycom VVx310 SIP phones 

Hi everyone,I have a question! What is difference between TDM over IP technology and routers? For TDMoIP, we can transmit E1 datas on Ethernet ports and for routers we can do this with using routing. I have searched a little and I see one difference ...

Have been trying to get VOIP service (BroadVoice) working across our Cisco 5510 to our Avaya phone system for a while. We were told all we need do is open the appropriate ports to the Avaya control unit and set up 1 to 1 Nat from the public IP of the...

Hi folks, I'm trying to register a Cisco 3905 to a multi-tenant freeswitch server. I couldn't figure out a way to tell my cisco phone to register using the SIP domain I want. No matter what combination of <proxy> and <outboundProxy> parameters I use...

We are rolling out 802.1X across our network - Some devices utilizing 7962s pc port are not authenticating. It seems to specific to 7962s   CUCM Version - 10.5.2.17900-13 Phone firmware version - SCCP42.9-4-2SR3-1S.   I found that we are hitting a bu...

Hi Connection, Kindly understand me the difference between COS & TOS...class of service and type of service   both can play the same game or something else...

If the mls qos trust device cisco-phone is configured can the auto qos voip cisco-phone? This is the error message I am getting: auto qos voip cisco-phonepolicy map AutoQoS-Police-CiscoPhone not configuredAutoQoS Error: ciscophone input service pol...

In my Design,Currently I am using single VSS of 4506-E with Ws-X45-SUP7-E Card at Distribution layer which is handling Traffic 69 access switches so Please let me know1. Whether I should use 4506-E with Ws-X45-SUP7-E Card @ cORE layer alsoand I am go...

Hi all, I'm facing a daunting task where one of our multi-site customer is having a lot of voice quality issues across most of their sites ever since we migrated them a new network with and a new hosted phone system (Broadsoft w/ polycom phones). My ...