Webex Administration

WebEx on-prem version 4.0.1.2160.D-AE We're trying to move our WebEx backups off of NFS and over to secure storage. We've been able to do it but we are having a problem with our recordings while using the secure storage method. When we record a WebEx...

How can I efficiently create a report that includes information on those who downloaded a specific recording?  Can you search on more than one recording and can the User name be included in this report?  For example - a manager wants to know which te...

HiI was getting frustrated with a music streaming issue on Windows 8 which I have just discovered is being cause by a WebEx component/process - ptoneclk.exe. After coming off a WebEx session if I tried to listen to music, say via a streaming service,...

Brief summary of issue is that sometimes when starting a meeting, whether it is scheduled or impromptu, the initial connection to the other client (usually another RoomKit in another location) experiences latency, lag in audio/video. Initial troubles...

Hello, We currently have a Meetings site (users managed in Meetings Administration). Users use Meetings Desktop App and as soon as these users start the app, enter the site-id (site.webex.com) the SSO takes over and users login. (SSO with Azure AD)No...

Hi Everyone,I am working on a project and need to call the Far End camera presets. Is this possible? The Far End PTZ controls work fine but the RoomPreset feature does not appear to do anything. Can I save a Room Preset on the far end or is there a c...

Greetings,for you webex users/admins out there, how do you deal with  intermittent reports of poor voice call quality, noise or static on random meetings. I use control hub troubleshooting tools but that does not really provide any useful info when/i...

My question is twofold: 1) Can you disable wireless screen sharing on an endpoint? In a classroom setting, some professors may want to limit students from pranking the classroom with inappropriate screenshares from the back of the class.2) Can you di...

We are running CWMS 2.8.1.3118 - We are needing to change the Public IPs. We changed the Virtual IP settings, the gateway there is grayed out. But changed the new gateway settings on the virtual machine settings, But the IP there is grayed out. We th...

There is a service status page (here, :https://status.webex.com/ ) and rss feed for each section below:Service StatusIncident HistoryMaintenance Feed button on Service status and Incident History page leads to history.rss, though I'm not sure if it's...

How early can an alternate host start a Webex meeting?  Can the alternate host start the meeting prior to when other attendees can attend?   For example: The host scheduled the Webex meeting to allow attendees to join 15 minutes before the start time...

Can I download a Webex recording, edit it, then upload back to Webex for members to view?

Hi experts, I need your help in regards to expressway way C and E licenses. The question is do we need expressway C Option Key (LIC-EXP-SERIES) to convert freshly installed Expressway VM to C for WebEx hybrid services. . I am sure some people in cisc...

Hello  I know that OBTP can be used on Webex meetings, but would that work with Webex events?