Hi everybody,We're currently planning to install a new VOIP solution, using Webex Softphone.We're planning to use two phone numbers:- Our regular phone number- A dedicated phone number for a specific campaignSince our agents have to note whether the ...
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Forum Posts
Hello,I work in the IT department for the University of Maryland Medical System.I'm currently attempting to assist an end user who is experiencing issues with her internal HP webcam randomly turning off during video calls, and most importantly, meeti...
Hey All, just set up a Auto Attendant and the timeout is not following the zero out option. It just says the you call cannot be transferred, please try again later. Shouldn't the timeout follow the zerro option after 10 seconds?
Hello. A traditional calling plan that has bundled minutes with charges for overages, would in most cases have a way to manage, alert, and notify the admin. These parameters can be made by the PSTN provider on behalf of the end-customer, or by the en...
Resolved! How to make call restrictions
Hello,I would like to configure an account so that no one can call on it except a specific number.Is there a configuration to block all calls to a number or an extension except for one?
We have an issue with a delay before you can speak when placing calls while call recording is enabled. The problem is becomes more pronounced when you dial station (cisco 8851) to station and both have call recoding enabled. There is almost a 3 secon...
Resolved! Webex Calling Inbound Fax to Email
I'm trying to work out what Webex Calling Inbound Fax to Email is and how it works. There seems to be very little information on the Webex site about it.My scenario - a user has a personal fax number, separate to their normal DID number, that is conf...
Trying to answer a question from leadership who are thinking moving to Webex calling. we have offices in US and Europe for a total about 1000 phones with 60% the users in US. Because Europe regulation, they are wondering how Webex will handle their ...
Hello people, Recently we've got our own tenant in Webex Calling (at the moment it is with evaluation licenses for testing). We created several users in Webex control hub and assigned extensions to them like 2110, 2120, 2130, etc. When the users log...
When I add a workspace and then try to add a Cisco 8865 I get the following error:In order to add an IP phone, Your organization must purchase Webex Calling Places licenses first. Contact your partner or Cisco Sales for more information.I dont see an...
does anyone know how to use text messaging in the webex app? apparently in the "what's new" section... Version 42.12 we can now send and receive text messages?
Trying to enable SMS and there seems to be conflicting information on what plan is needed? From the What's new it says Webex Calling with Cisco Calling Plans, in the UI when you enable it says only for Enterprise which has a minimum 100 users... we o...
Hi,Can you help me to get rid of this output from command"sh call history voice brief "What we need to know is where the packet loss starts (From AA.AA.AA.AA or from BB.BB.BB.BB?) and the meaning of LostPacketRate and lost:X/0/0 valuesWould be very h...
Hi,i have a quality problem specially on one location. I use the same vlan for headset and for desk phone. The quality is ok on headset but very poor for Deskphone. I don't know why. Anybody have any idea ? I'm very disappointed...Thank for your help
Resolved! When does queue duration start counting?
Hi,Our organization recently started using Webex with callback. We are trying to figure out how the system calculates the queue duration, at which point does it start counting the duration? Looking at the data, please see attached few sample records...
