Hello I would like to simply set up an announcement during closing hours and that after the announcement it is redirected to a messaging system So I have activated a queue with a night service everything works but I cannot define an option to be able...
Forum Posts
Hello, Is there a recommended way to update the e-mail addresses of users in bulk in Webex Dashboard? When uploading the CSV with the modified e-mail address it creates new user accounts. tx Kapil
Hi Team, I am trying to register Cisco ip phone 7821-k9 v3 on webex control hub to the user for webex calling. The phone is migrated to MPP and earlier it was registered and working, but for some reason it was offline for more than 60 days and the de...
HelloI have a department that would like to set up an urgency telephone numberhe would like to be able to quickly manage forwarding of this urgency on call number to different mobile phonesIs there a simpler solution than providing a physical phone s...
Resolved! do not disturb - General in a service
Hello.i have a hunt group whith a principal Phone ( Call center) after 5 rings it swhitch to anoter DECT phoneI have set a shared Voice groupMy switchboard users would like to be able to set do not disturb on the main phone so that it goes directly t...
Good morning,I have a switchboard with a post groupI forward to a group messaging in case of no responseit works !!but on the other hand I find that access to this messaging is very complicated for users ..I have deactivated all personal messaging a...
Resolved! Forward Main Number
Hello, How do I give a user the capability to forward the main phone number (currently is a Auto Attend). Ideally I want to do a hotkey so in the event of an emergency it quickly forwards to a number that is predefined. Anyone have any thoughts on ...
Good morning.We are starting with Webex Calling and I admit that I don't really understand how calling queues work?Indeed I want to do a simple thing..Have a pre-drop announcementring on 1 first deviceIf not answered after 5 rings or busySwitch to 2n...
HelloMost often we struggle with issues related to voicemail / queues...Example of a typical expected operation that we have difficulty configuring:External call on an 8850 at the SwitchboardPre-removal announcementQueue between the switchboard and a...
I am trying to use WebEx API to get the information about how many calls are waiting in our Call Queues in WebEx Calling (not CC).Anyone has luck solving this issue?
Just checking if anybody else has noticed this issue.Since the Pickup Groups hve been redesigned to include notification options, I have discovered the following:1. Initially it wouldn't work at all because Notifications > Calls > Call Pickup > Mute...
We have our group pickups setup to have a notification type of 'Visual Only' but we still get an audio alert when there is a call available to pickup on the handsets. Our handsets are Cisco 8851s. How do we stop the audio alerts on the phones and pu...
We’ve been using Webex Calling with Cisco 8841 phones for a while. However, last week we started receiving tickets reporting that the directory search feature wasn’t working when making calls. We checked it out and reset the phones. After testing it ...
Greetings.In Customer Experience Essentials - I have an Auto Attendant (xxx)xxx-2801 that forwards callers to 2 different Call Queues (xxx)xxx-4001 and (xxx)xxx-4002. We only want callers to reach the queues through the Auto Attendant and not call th...
Does anyone know if there is a setting to change what information displays when a user Hotels into a phone? Currently the phone just displays the user's extension with site code and displays the name of the phone they are hoteling into. It would be n...
