Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
146 PostsActivity in Collaboration
CUCM CDR Filtering
One of my clients asking these questions: 1. Which cause codes are categorized as abandoned calls?2. Which cause codes represent human error? Many of the failures on my network are due to users misdialing; for example, some dial only eight digits in...
ATA or VG
I have multiple buildings with only a couple analog requirements per building. I am running Ipv6 on everything. So which should I use - an ATA191 or a VG400?
Cisco PCCE 15.0 Upgrade
We are running the PCCE 2K model with Windows & SQL 2019. We are now planning to upgrade only Cisco Applications to 15.0, without an OS/SQL change.The customer wants to change the OS/SQL after a few months. According to the Cisco document, this appro...
Webex Contact Center - Basic Webex Connect flow to AI Agent
Hello,Just starting our journey with Webex Contact Center and just got the hang of bacis with the Voice Channel flows, we are now getting into the digital channels and trying to figure out the Webex Connect Flows.We currently got the Apple Business M...
Resolved! How to Get a List of All of Our Active Devices
Hi. I'm trying to get a count of all of our active VoIP device types. I stress the word active, so I'm looking for a count of device types that have an IP address or have a status (registered with a server). We have thousands of phones so a manual...
Multi Camera Director Mode in MTR
Hello Guys, We have Quad Camera and PTZ4K connected to Coded EQ. I want to enable Multi camera director. However, I am not able to select Multi Camera Director Mode on Cisco Touch Panle. Device is registered to MTR. Attaching video and document whic...
Resolved! Can I register SIP device on CUBE and passthrough to existing trunk
I have the CUBE (ISR4321) connected to a hosted SBC via a SIP trunk. I use this to route calls between the on-prem CUCM and Teams. Can I register an on-prem SIP device, such as an intercom or ip speaker to the CUBE and allow the traffic to continue o...
Best Tool for Formatting Invisible Unicode Characters in Mobile UI
Hi Cisco Community,I’ve been working on some mobile UI layouts where I needed to test how input fields handle specific Unicode characters, especially the Hangul Filler (U+3164) and other invisible space characters for clean formatting.During my resea...
dial-peer voice, prefix 9 - VG320 CLI
I would like to use the "Prefix" command in a dial-peer on my VG320I'm using the configuration below, but the Prefix 9 doesn't seem to be working.If I dial a 4-digit extension from this port, the call goes right through.I would have thought I didn't ...
Cisco Room Bar in MTR Mode: Starting Webex Wireless Share Disconnects
Has anyone else seen this behavior with Cisco Room Bars running Microsoft Teams Rooms (MTR) mode?We have Cisco Room Bars with Room Navigators configured as MTR devices. The room joins Teams meetings normally using the Join button on the Room Navigato...
Webex desk pro screen does not turn on
Hi, my Webex screen does not turn on.it was working, then I wanted to do a reboot. I used the button to shut it off. After that I used the button to turn it on. I see the screen going from totally black to dark grey. The led is blinking. After a whil...
Outbound dialer diallist column for ICM script routing
HelloCan we use a Dial List column for ICM script routing?For example, based on a Dial List column named "Language", can we play language-specific IVR prompts in an outbound campaign?If a phone number in the Dial List has the Language value set to En...
Install CUCM device package
Hello,We have two CUCM VM machines "Subscriber & Publisher" version 12.5.1.18901-1 and need to install device package "cmterm-devicepack12.5.1.22212-1.cop" to adding 9800 phones. Appreciate your support to know to install it and should installed it a...
How the Trusted List IPs is populated on Cisco Unified Border Element
The well-known Trusted List on Cisco Unified Border Element CUBE helps to prevent Toll Fraud. The ip address trusted list command, configured under voice service voip, is used to define which IP addresses are allowed to send incoming calls. But keep ...
Demystifying SIP Call-ID and Tag Fields
In every protocol that creates and modifies objects, header fields, or body content, it is crucial to distinguish one object or message from another. This brings to mind the SIP signaling protocol, and the typical example of such an object is the SIP...
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