Call Control

We are using JTAPI as part of a Java 8/Spring Boot application to implement 1st and 3rd party call control on CUCM. The application currently runs in a Docker container (see Docker specs below). After reviewing the JTAPI Supported JVM Versions docume...

we have to reduce the ring time like as I dial PSTN number, IVR should run immediately. I tried to change the ivr pilot number one time it works great but after that ivr didn't start. Then reverted back. Configs & logs attached.  I am assuming this n...

I am trying to create a LUA that will replace the endpoints registration URI, current CUCM only allows DN@domain.com I would like to create a custom LUA that will change the registration messaging inbound and outbound to rewrite the DN@domain.com to ...

Hi,I need integrate a API for consult database for call control, in Mexico with the new dial plan for calls to mobile and national calls, it´s the same pattern. The route-pattern example is 9.[2-9]XXXXXXXXX and the patter dial for this two destiny it...

Hi Team I want to use my currect TCL auto attended for new gateway. Existing gateway is working on pri line at the moment we will migrate it sip trunk between its. In my case incoming call will arrive via sip trunk. Can you please advice that my e xs...

Hi,i have one sip phone connected to cucm 12.0 , i have created an SIP Normalization Script attached to an sip profile.Function in M.outbound_INVITE seem to work correctly, but function M.inbound_INVITE not trigger.There is a limit in this?I have mak...

I use a tcl ivr application. Sometime when I reload script after some changings it hangs in loading process. Removing the application service and renaming it doesn't help. Only the router reboot helps. There isn't any hung session with this applicati...

Hi all,   We have recently migrated few ISR G1s to ISR 4K and found that TCL script which was working previously with ISR G1 is now not working in ISR 4K. The script is being used for simple IVR (customized though).    Issue description: When IP Phon...

Hello teamI need to migrate an IVR/AA application from an ISR2900 to an ISR4000. Is there any restriction or is it supported?Best regardsJose

Use case : CMS  dails out to participant configured on CUCM. Device have SIP URI configured.  Device fails to be added to Call but CMS API returns 200  Need help on getting this workflow working. We would prefer a webex meeting to resolve this.   # C...

 End Call on device registered to Spark fails to clear call legs on coSpace Use case: CMS  dails out to participant configured on Spark.  Device have SIP URI configured. Call gets placed successfully.  Now from device(DX650) click on end call button....

Hi Team,I have successfully achieved Whisper coaching supervisor functionality with JTAPI & CUCM but I'm stuck on few things:- How to end Whisper Coaching?- Sometime whisper coaching not triggered? Code:try {int actionDelayMillis = Integer.parseInt("...