Call Control

I use a tcl ivr application. Sometime when I reload script after some changings it hangs in loading process. Removing the application service and renaming it doesn't help. Only the router reboot helps. There isn't any hung session with this applicati...

Hi all,   We have recently migrated few ISR G1s to ISR 4K and found that TCL script which was working previously with ISR G1 is now not working in ISR 4K. The script is being used for simple IVR (customized though).    Issue description: When IP Phon...

Hello teamI need to migrate an IVR/AA application from an ISR2900 to an ISR4000. Is there any restriction or is it supported?Best regardsJose

Use case : CMS  dails out to participant configured on CUCM. Device have SIP URI configured.  Device fails to be added to Call but CMS API returns 200  Need help on getting this workflow working. We would prefer a webex meeting to resolve this.   # C...

 End Call on device registered to Spark fails to clear call legs on coSpace Use case: CMS  dails out to participant configured on Spark.  Device have SIP URI configured. Call gets placed successfully.  Now from device(DX650) click on end call button....

Hi Team,I have successfully achieved Whisper coaching supervisor functionality with JTAPI & CUCM but I'm stuck on few things:- How to end Whisper Coaching?- Sometime whisper coaching not triggered? Code:try {int actionDelayMillis = Integer.parseInt("...

I'm trying to write some test apps for connecting to a CTI.I'm trying to find out where to get the JTAPI library that supports this?  Seems like alot of the existing links/pages are broken.If someone could point me to the right direction that'd be gr...

Hello Team, Together with my customer we are working on a CUCM config assurance script and the goal is to query certain CUCM parameters via AXL, verify them and display the misconfigured parameters to users so they can correct CUCM configuration on w...

I'm trying to determine how to track if a phone deregisters from CUCM 11.X. What the alert or event might be? Is there a trigger that is sent that can be captured? Thanks in advance

Hello Dev Guys,I want to make a script to insert the configs of CUCM automatc, how can i start this? Could you guys give some directions? Regards Leonardo Santana

Hi ,I have an application where the external user will dial in using toll free number to the CTI Route Point and based on the route pattern it should  be redirected to a particular CTI Port ( Here for every meeting one CTI Port is allocated to suppor...

Hi,I am developing Call Canter application using VaxTele SIP Server framework and Cisco IP Phones (SPA514G). While development I am having an issue of voice clarity (voice is breaking). I contact to VaxTele support and they investigated the issue. It...

Trying to establish a TLS connection to CUCM and get this exception thrown when calling CiscoJtapiProperties.updateCertificate().java.lang.Exception:  JTAPIProperties.updateCertificate : Certificate update failed, reason= 0 UpdateCertificate failed'W...