Call Control

Hi,Our software team using JTAPI for displaying customer info on ip phone screen as popup screen. The ip phones are assigned to application users on CUCM. The software team says some of the phones in the cluster fails when JTAPI connection is tried t...

I know that UC supports SIP and I want to make sure that UC supports B-TrunC？Who can answer for me, thank you。

Hi,We have a call flow: 1. Customer calls - call answered by CVP/IP - IVR with CALLID A 2. IVR initiates a call with blind transfer to a non CTI phone  with CallID ???? ( which CallID ??) 3. Call is transferred - with call ID X?????  ( which CallID ?...

Hi,How can we correlate an incoming call through SIP trunk in JTAPI events?Cisco-GUID does not seem to be a valid option because we need to wait for CDR to be generated in order to get it via JTAPI, as explained in other post:"JTAPI exposes GCID of t...

Can anyone help us in with this problem? We are stumped!Our Basic Architecture: We are using the 8851 Built in brdige (BiB) and cucm call recording and monitoring feature to fork audio to our recording server to be converted to text. The converted te...

I want to ask if CUCM support custom API? in other word, I want to develop a web service and upload/deploy it in CUCM.

Hi Team,           I am working on JTAPI API for call controlling application. I am unable to find how to login agent to cisco phone where phone is monitoring by JTAPI application. I am looking for JTAPI API call to login agent from custom applicatio...

I wanted to Redirect(deflect) call to destAddress(e.g. on CTI route point / DN) and to do that have implemented Redirect API of TAPI.However this got executed successfully.After Redirect API execution, we are expecting 'destAddress' (Target deviceId)...

Hi,We have CUCM 8.6 cluster integrated with Microsoft Lync over SIP Trunk.We have the below SIP Normalization script to convert the History-Info to Diversion Header,M = {}M.allowHeaders = {"History-Info"}function M.inbound_INVITE(msg)msg:convertHIToD...

Hi,I have a HTML5 with Javascript where I query CUCM UDS API to collect users.In JS I use XMLHttpRequest and I collect the answer with responseXML.It works with Firefox, but not with IE11.On IE the responseXML returns the XML but on some fields says ...

Hello,I was needing a script to play a prompt to the called party when a call is initiated. I tried to utilize a script found here on the forum but it is incomplete and doesn't work. I have an inbound prompt working fine to the calling party.Main iss...