Hello all,We started development on a CTI Manager application a month ago using Cisco JTAPI in Java to ingest CTI events published by the Collaboration 14 DevNet environment. We paused development for about two weeks and recently resumed again. We ar...
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Hello, Our customer has a Salesforce integration with our UCCE 12.6. Now we are moving from IP Communcator to Jabber and conferences don't work! I don't find any documentation about differences of using Jabber instead IP Communicator. Has someone s...
I have a JTAPI application which can deflect incoming call to another diallable destination using Connection.redirect(destination), but is there any method that will decline the incoming call - resulting in the call being diverted to Voice Mail (with...
While using CSF devices created with mix case / lower case, the JAPI events and CiscoTerminial returned by JTAPI is inconsistent.The CSF devices are created as CSF<user-id> (user-id is in lower case from Active Directory e.g smithj )Provider.getTermi...
I need to receive call variables that are in FINESSE. Can this be done using JTAPI? If yes, where and how can it be done?
I am trying to write a python script which will do a ssh to Cisco VOS device (similar to CUCM). I am using paramiko Library and interact command in my python script. Able to successfully SSH the device, able to execute the first command. However sec...
Hi, I need to have the conference data in a recording solution.for recording I get from SIP a terminal name in in the format b00120801010 In JTAPI I have the event CiscoConferenceStartEv, but I get no connectionID that I can link to the recording dat...
Hello, I am currently working on a TCL script that when triggered on an incoming call, will play a greeting, then wait 1-2 seconds, and play a pre-defined DTMF sequence to the original inbound caller.I have no problem having the script play that init...
Hello.I need to detect the following scenarios in a stateless system, ideally - through a single JTAPI event:Caller has hung-up before getting answered (i.e. while phone was Alerting/ringing).Call was auto hung-up due to an expired timer (i.e. call w...
We are currently using gateway-based call recording - this bypasses built-in bridge and makes the gateway forward SIP calls directly to our recorder.We are also using JTAPI to receive events as the call transitions between different states. Is it pos...
Resolved! JTAPI Event Indicating Resume from Hold
Hello.JTAPI notifies about a terminal which entered Hold state by sending a CiscoTermDeviceStateHeldEv event.When terminal resumes from Hold state, a CallCtlTermConnTalkingEv event is sent.But, this event is also sent on other scenarios, e.g. when a ...
Hello,I am working on creating a CTI Manager that processes relevant call information from the contact center and relays them to our audio processor. The audio processor is the second and final application in our workflow and it processes the SIP cal...
Hi everyone,I have a JTAPI application in a customer call center that opens monitors on various agent extensions and processes the call events.Part of the processing involves calling the JTAPI function "getPeerUUID" on certain call connections, as th...
Hi Guys,I hope if you could help me regarding this situationI have a python app - built it myself - that connects me to an AI and let me talk as normal call and I really want to connect it to Cisco, so I have here 2 scenario that i want you to recomm...
I'm attempting to change the SDP media description attributes under video in the 200 OK outbound INVITE. example:Under m=videoa=fmtp:97 profile-level-id=42801F;packetization-mode=0;max-mbps=244800;max-fs=8161;level-asymmetry-allowed=1Wanting to chang...
