Hi I am looking for API where i can use ti develop a gadget to provide call control features such as Make call / hold / Retrieve / transfer / Conference. This is not via agent login. Non-ACD calls for non voice agent. Please do share the me the deta...
Forum Posts
Resolved! JTPAI Identify the Original Connection
Hey community, I am working on a JTAPI project. I am stuck on something and came here to ask for a small help.if (event instanceof CiscoCallEv) { CiscoCallEv ciscoEvent = (CiscoCallEv) event; ciscoEvent.getCall().toString() // this returns so...
Hello,I have a JTAPI application in a customer call center that monitors CTI events on agent terminals. Additionally, I have a 3rd party gadget running in the Finesse desktop and I need to correlate calls between these two applications.I found that t...
I am having some difficulties trying to configure the following setup in JTAPIWhat I want here: - at the top, a route point is called which routes to an available route port, here is call 1 established between the caller and a route port- at the bott...
We are working to connect Genesys PureConenct and Genesys PureEngage together, passing through Cisco CUCM. We have a SIP trunk from CUCM to Connect and a SIP trunk from CUCM to Engage. The original proof of concept had an INVITE sent from CONNECT t...
Resolved! JTAPI add certificate chain to the store
Hello, I have a CTI appllication that works fine. Tried to secure the CTI connection following this very good guide. https://community.cisco.com/t5/collaboration-knowledge-base/configuring-and-troubleshooting-secure-jtapi-cti/ta-p/3125041 I have a c...
Hello, at the moment we implement JTAPI to our solution. Because i dont want to monitor all Phones in the CUCM cluster, i was thinking if it is possible to monitor also SIP Trunks to see all calls which are running on the SIP Trunk. Is there any API ...
How to make DTMF and TTS work in cisco jtapi system. What are its settings so that my call goes from one phone to another phone. In what way can these two be used in my Java code?
You 15-12-2023 00:35 •Hi, I am new to Cisco CUCM. I am trying to run the application https://github.com/CiscoDevNet/jtapi-samples/tree/master to make a call in JTAPI.I create one application user in cisco Unified CM Administration but still I am not ...
Resolved! JTAPI Implementation
Hello - Looking for some help with JTAPI implementation. Plan is to build a web softphone for 3rd party call control where the purpose is only to control the device through the UI. Reading the developer guide looks like I need to get provider (I read...
Hello there.Please consider the following scenario:A call to a CTI route-point has been established. It has been automatically transferred to a Hunt-Pilot extension.There is no available extension to take the call (i.e. all agents are busy), and so -...
I have a serious problem connecting to a CUCM 10.5(2.1) server using JTAPI from machines running Redhat ES 7.2.The same server is ok with clients running on Redhat ES 6, using exactly the same JTAPI jar file and user.I have installed the 64-bit jtapi...
Hello all,We started development on a CTI Manager application a month ago using Cisco JTAPI in Java to ingest CTI events published by the Collaboration 14 DevNet environment. We paused development for about two weeks and recently resumed again. We ar...
Hello, Our customer has a Salesforce integration with our UCCE 12.6. Now we are moving from IP Communcator to Jabber and conferences don't work! I don't find any documentation about differences of using Jabber instead IP Communicator. Has someone s...
I have a JTAPI application which can deflect incoming call to another diallable destination using Connection.redirect(destination), but is there any method that will decline the incoming call - resulting in the call being diverted to Voice Mail (with...
