Call Control

Hello, I am currently working on a TCL script that when triggered on an incoming call, will play a greeting, then wait 1-2 seconds, and play a pre-defined DTMF sequence to the original inbound caller.I have no problem having the script play that init...

Hello.I need to detect the following scenarios in a stateless system, ideally - through a single JTAPI event:Caller has hung-up before getting answered (i.e. while phone was Alerting/ringing).Call was auto hung-up due to an expired timer (i.e. call w...

Hello,I am working on creating a CTI Manager that processes relevant call information from the contact center and relays them to our audio processor. The audio processor is the second and final application in our workflow and it processes the SIP cal...

Hi everyone,I have a JTAPI application in a customer call center that opens monitors on various agent extensions and processes the call events.Part of the processing involves calling the JTAPI function "getPeerUUID" on certain call connections, as th...

Hi Guys,I hope if you could help me regarding this situationI have a python app - built it myself - that connects me to an AI and let me talk as normal call and I really want to connect it to Cisco, so I have here 2 scenario that i want you to recomm...

I have a setup of MS TEams -> AudioCodes SBC -> SME -> CUBE -> PSTN. When I get a 911 call from MSTeams, via the AudioCodes SBC, SME tries to consume it (and complains it isn't a Valid Red Sky format) strips off all the Geolcation Data (leave the SDP...

Hello friends, i am very new to this whole things. We are facing issues with SIP communication between CUCM and AudioCodes SBC.I have a fully functional SIP trunk between these two, however i see the SIP messages are not going correctly.Complete Call...

We are having an issue with Finesse dialogs dropping after a consult transfer from the agents private line.Steps:Send a call to Agent 1 private line.Agent 1 answers the private line (this must be done on the phone itself, it does not present in Fines...

Hello, I am using call consult in my script: dialoutCall = (CiscoCall) provider.createCall(); TerminalConnection terminalConnection = ctipTerminal.getTerminalConnections()[0]; dialoutCall.consult(terminalConnection,dialToNum); when using consult the...

Hello,I am trying to use the UDS API with CM10.I am having trouble retrieving a user's devices.Let us say that I have an application user ID named "uds_api_user", and a few end users "jon", "brian" and "nick".I have given the application user ID the ...

Hi, I wonder if its possible to cancel a running call consult - while the active call is in hold state and the other call is on going to the target and waiting to be answered. I tried to use connection.disconnect(); - it drops the on going & the acti...