We have a CUCM SIP Trunk connected to a 3rd Party Automatic Call Distributor System (ACD). Some of the numbers of the Agents on the ACD are PSTN numbers and there are issues with calls coming in from the PSTN to the ACD, which are then forwarded back...
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Hello, I’d like to get my company enrolled in the new Developer Advisor portal in the Developer Role so I can submit solutions for testing. How can I enroll? Thanks
Hi,I am using JTAPI to collect call events.When I was working with UCCX 12.5 sandbox, I collected all kinds of Call events.When Call was connected to IVR EventWhen IVR pushes the call to queue EventWhen Agents pick up the call EventWhen the call was ...
Resolved! TAPI - simple question
If I was to develop a TAPI application, would a simple architecture include CUCM, Windows app server with the TSP and then the clients also with the TSP installed? This is for a Dynamics CRM pop/click2call app. Thanks
Any news on adding sha256 support?
Scenario:Party A is on cluster 1, party B is on cluster 2. Call is routed over an intercluster trunk (ICT).JTAPI for the cluster 1 provider sees a terminal connection for party A, and a connection for party B (external, via ICT).JTAPI for the cluster...
I’ve downloaded file cme-bacd-3.0.0.2.tar and retracted it. But the content of file app-b-acd-3.0.0.2-ReadMe.txt is not correct and unreadable.Anybody can post a correct version app-b-acd-3.0.0.2-ReadMe.txt to here?Thanks.
Hi,I am using UCCX 12.0 sandbox and through JTAPI I am listening to all the Call events through CallObserver.When I call the trigger point number provided by finesse, I get connected to IVR, and then IVR reads 4 team names and asked to press a digit ...
Hi,in a CUCM cluster with 2 nodes when a call previously parked on node 1 is subsequently parked on node 2 we observed that the TAPI CallID has changed because the Call Manager ID has changed: the CallID was the same.The question is: Is this always t...
Hello, I would like to check if the call that arrives to the phone I monitor was forwarded and by which number, is that possible?
Hi,I'm trying to apply a single step transfer to a call and I'm experiencing non deterministic results while several internal terminals involved. I'm simply invoke the "transfer" method on a call and I'm getting randomly different behavior when anoth...
Hi,I am trying to store CUCM call Events using JTAPI on Cisco Sandbox.When a user calls the route point(IVR) provided by Finesse, The IVR asks which team he needs to speak to, and then the user presses a key. Press 1 for IT_Tier_1Press 2 for IT_Tier_...
I'm now developing an ios app, when click on a phone number, it needs to transfer to jabber, and trigger to give a call with this number.I know I need to describe a uri scheme like "xmpp:{phone number}" , but I don't know the exact, does anybody kno...
Hello Folks! I'm developing an application in JTAPI where I required the working of the states!The issue I'm facing is in the following scenarios considering Phone A is Jtapi controlled!1. Two phones are in Talking. 2. Two phones are in the call but ...
Hi Cisco,I've already opened case here https://mycase.cloudapps.cisco.com/693953508/summary, but they said I need to contact DevNet for this issue. Previously we purchased Developer support tickets via https://developer.cisco.com/site/support/ but th...
