I need to receive call variables that are in FINESSE. Can this be done using JTAPI? If yes, where and how can it be done?
Forum Posts
I am trying to write a python script which will do a ssh to Cisco VOS device (similar to CUCM). I am using paramiko Library and interact command in my python script. Able to successfully SSH the device, able to execute the first command. However sec...
Hi, I need to have the conference data in a recording solution.for recording I get from SIP a terminal name in in the format b00120801010 In JTAPI I have the event CiscoConferenceStartEv, but I get no connectionID that I can link to the recording dat...
Hello.I need to detect the following scenarios in a stateless system, ideally - through a single JTAPI event:Caller has hung-up before getting answered (i.e. while phone was Alerting/ringing).Call was auto hung-up due to an expired timer (i.e. call w...
We are currently using gateway-based call recording - this bypasses built-in bridge and makes the gateway forward SIP calls directly to our recorder.We are also using JTAPI to receive events as the call transitions between different states. Is it pos...
Resolved! JTAPI Event Indicating Resume from Hold
Hello.JTAPI notifies about a terminal which entered Hold state by sending a CiscoTermDeviceStateHeldEv event.When terminal resumes from Hold state, a CallCtlTermConnTalkingEv event is sent.But, this event is also sent on other scenarios, e.g. when a ...
Hi everyone,I have a JTAPI application in a customer call center that opens monitors on various agent extensions and processes the call events.Part of the processing involves calling the JTAPI function "getPeerUUID" on certain call connections, as th...
Hi Guys,I hope if you could help me regarding this situationI have a python app - built it myself - that connects me to an AI and let me talk as normal call and I really want to connect it to Cisco, so I have here 2 scenario that i want you to recomm...
I'm attempting to change the SDP media description attributes under video in the 200 OK outbound INVITE. example:Under m=videoa=fmtp:97 profile-level-id=42801F;packetization-mode=0;max-mbps=244800;max-fs=8161;level-asymmetry-allowed=1Wanting to chang...
Hello friends, i am very new to this whole things. We are facing issues with SIP communication between CUCM and AudioCodes SBC.I have a fully functional SIP trunk between these two, however i see the SIP messages are not going correctly.Complete Call...
We are having an issue with Finesse dialogs dropping after a consult transfer from the agents private line.Steps:Send a call to Agent 1 private line.Agent 1 answers the private line (this must be done on the phone itself, it does not present in Fines...
Hello, I am using call consult in my script: dialoutCall = (CiscoCall) provider.createCall(); TerminalConnection terminalConnection = ctipTerminal.getTerminalConnections()[0]; dialoutCall.consult(terminalConnection,dialToNum); when using consult the ...
Hello,I am trying to use the UDS API with CM10.I am having trouble retrieving a user's devices.Let us say that I have an application user ID named "uds_api_user", and a few end users "jon", "brian" and "nick".I have given the application user ID the ...
Hi, I wonder if its possible to cancel a running call consult - while the active call is in hold state and the other call is on going to the target and waiting to be answered. I tried to use connection.disconnect(); - it drops the on going & the acti...
Resolved! Unity Connection 12.5 | CUPI API issue
Hi Guys,We are trying to utilize the CUPI API in order to do changes for call handlers and schedules. We are having an issue with the response we get from CUPI in regards of "End of day" value. The problem is that from the API’s response, we can’t de...
